{"id":665269,"url":"https://alion.io/job/djh-it-service-desk-engineer","title":"IT Service Desk Engineer","company":{"id":673125,"name":"DJH","domain":"djh.co.uk","url":"https://alion.io/company/djh-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":68000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-09T21:53:35Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-31T01:48:26Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"At DJH, our team is at the heart of everything we achieve. And no matter how much we grow, looking after our people will always be our #1 priority. We come in all shapes and sizes, with different qualities, experience and knowledge. Together, our differences create balance. And that is our superpower.\n\nBy joining DJH we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.\nLet's talk about the role...\nAs a Tier 2 IT Service Desk Engineer, you'll be immersed within our experienced IT team, providing excellent technical support to colleagues across the business and helping ensure a first-class IT experience.\n\nYou'll be the first point of contact for many IT issues and service requests, taking ownership of tickets from initial triage through to resolution or escalation where required. Life will be fast paced, engaging, collaborative and rewarding.\n\nIt's a fantastic opportunity for an ambitious individual looking to further develop their IT career within a growing business operating across multiple UK locations.\nAct as a key member of the IT Service Desk, handling incidents and service requests through to resolution.\nTriage, prioritise and manage incoming support tickets in line with agreed service levels.\nProvide support for Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.\nSupport user account administration, password resets and access requests within Microsoft 365 and Active Directory.\n Assist with device provisioning, configuration and troubleshooting using Microsoft Intune.\nSupport Windows 11 desktops, laptops, printers, mobile devices and associated peripherals.\nTroubleshoot software, hardware and connectivity issues.\n Escalate complex incidents to Tier 3 engineers whilst providing detailed diagnostics and troubleshooting information.\nAssist with onboarding and offboarding activities, ensuring colleagues receive the equipment and access they need.\nProvide support across hybrid infrastructure (on-premises and cloud)\n Maintain accurate ticket updates and documentation within the IT Service Management platform.\nContribute to the development and maintenance of knowledge base articles and user guides.\nProvide support during office visits and assist with desk moves, equipment installations and local IT requirements.\nSupport IT projects and business initiatives as required.\nLet's talk about you and your skills...\nHungry for a new challenge, you’ll:\n Have previous experience working within an IT Service Desk or Helpdesk environment at Enterprise level, supporting over 800 employees.\nHave a solid understanding of Microsoft 365 technologies including Outlook, Teams, OneDrive and SharePoint.\n Have experience supporting Windows 11 devices and common business applications.\n Be confident troubleshooting hardware, software and connectivity issues.\nHave strong customer service and communication skills.\nBe organised and able to manage multiple priorities in a busy environment.\nDemonstrate strong problem-solving abilities and attention to detail.\nShow a willingness to learn and develop your technical skills.\n Be passionate about delivering an excellent support experience for colleagues.\n Be willing to travel to our offices throughout the UK as and when required.\nLet's talk benefits...\nHere’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:\n Competitive salary.\nGenerous holiday allowance, with an extra day off for your birthday and a volunteer day.\n Tailored learning and development.\nCompany pension.\nDress for your day.\nHealth MOTs.\nSalary Sacrifice Car Scheme.\n A fully loaded wellbeing, social & community calendar.\nIf this role with us as a Tier 2 IT Service Desk Engineer sounds good, then what’s stopping you? Apply today!","description_format":"text","description_chars":3823,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Accounting & Bookkeeping Services","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-22T00:31:54Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.433,"p_room":0.35,"age_days":50,"expected_fill_days":25,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/djh-it-service-desk-engineer","json_url":"https://alion.io/job/djh-it-service-desk-engineer.json","meta":{"generated_at":"2026-10-31T02:18:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3231,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673125},"rest":"https://alion.io/mcp/rest/get_company?id=673125"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdjh-it-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdjh-it-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdjh-it-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/djh-it-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdjh-it-service-desk-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":665269}},{"tool":"search_jobs","arguments":{"company":"djh.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":665269},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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