{"id":876266,"url":"https://alion.io/job/dkatalis-senior-product-manager-servicing","title":"Senior Product Manager - Servicing","company":{"id":720029,"name":"Dkatalis","domain":"dkatalis.com","url":"https://alion.io/company/dkatalis-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4457},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-12-23T02:51:54Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-11-04T14:34:54Z","board_verified":true,"closed_at":null,"days_open":316,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":316},"description":"About the Role\nAs a Product Lead within our Digital Bank, you will play a pivotal role in empowering internal teams to serve customers effectively and efficiently, while elevating the overall banking experience. You will own product outcomes for internal platforms, tools, and capabilities that enable customer service, operations, risk, and other internal teams to deliver seamless, high-quality customer experiences at scale.\nKey Responsibilities\nProduct Strategy & Vision\nDrive product strategy by identifying opportunities, defining clear goals, and aligning initiatives with clan and company objectives.\nTranslate business and customer needs into a clear product vision and roadmap, balancing short-term delivery with long-term impact.\nChampion customer-centric design to ensure internal products enhance team effectiveness and the overall customer experience.\nStakeholder Management & Leadership\nBuild trusted relationships across business, technology, operations, and leadership teams.\nNavigate complex organizational dynamics, proactively manage expectations, and balance competing priorities while maintaining product vision.\nFacilitate open communication, encourage diverse perspectives, and constructively resolve conflicts to drive alignment and progress.\nDelivery & Execution\nLead cross-functional teams to execute and deliver high-quality internal products efficiently.\nAlign tasks with strategy, manage resources effectively, and adapt plans as priorities evolve.\nData-Driven Decision Making\nPromote data-driven decision making by analyzing relevant data, identifying gaps, and validating assumptions.\nBalance deep analysis with rapid experiments to iterate quickly and inform prioritization.\nCustomer-Centric Design\nEnsure internal products are designed with the end customer in mind, improving both team efficiency and customer outcomes.\nWhat We’re Looking For\nProven product leadership experience, ideally within digital banking, fintech, or regulated environments.\nTrack record of delivering internal platforms, tools, or enablement products that improve efficiency and customer outcomes.\nStrong analytical skills and experience using data to guide product decisions.\nExcellent communication skills with the ability to simplify complexity and align diverse teams.\nAbility to navigate organizational dynamics, build trust, and influence decisions at multiple levels.\nA customer-first mindset, understanding that great internal products lead to great customer experiences.\nWhy Join Us\nShape products that directly enable teams to serve customers better at scale.\nInfluence strategy, execution, and outcomes in a high-impact product leadership role.\nWork in a mission-driven digital bank focused on innovation, trust, and customer experience.","description_format":"text","description_chars":2758,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Custom 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