{"id":1239455,"url":"https://alion.io/job/dksh-engineer-technical-sales","title":"Engineer Technical Sales","company":{"id":20289,"name":"DKSH","domain":"dksh.com","url":"https://alion.io/company/dksh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanoi, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-23T02:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-30T00:57:53Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About The Role\nWe are seeking a motivated and customer-oriented Engineer, Technical Sales - After Sales Service to drive service sales growth for our analytical instrumentation business. The role focuses on promoting and selling service solutions, including preventive maintenance contracts, service agreements, spare parts, consumables, and repair services to existing and new customers.The ideal candidate combines technical knowledge with strong sales and communication skills, capable of developing long-term customer relationships while delivering sustainable service revenue growth.\nWhat You Will Deliver\nKey Responsibilities\nService Sales Development\nPromote and sell after-sales service offerings, including:\nPreventive Maintenance (PM) packages\nService Contracts / Service Level Agreements (SLAs)\nSpare Parts\nConsumables\nRepair and Calibration Services\nIdentify new business opportunities within the installed instrument base.\nDevelop and execute territory sales plans to achieve service revenue targets.\nGenerate quotations, proposals, and tender documentation for service-related opportunities.\nConduct contract renewal activities and follow up on expiring service agreements.\nCustomer Relationship Management\nBuild and maintain strong relationships with laboratory managers, QA/QC teams, R&D personnel, procurement teams, and key decision-makers.\nUnderstand customer operational needs and recommend appropriate service solutions.\nConduct regular customer visits to strengthen engagement and identify additional sales opportunities.\nHandle customer inquiries and coordinate with service teams to ensure customer satisfaction.\nSales Pipeline & CRM Management\nUtilize Salesforce CRM to manage opportunities, quotations, sales activities, and customer information.\nMaintain accurate sales forecasts and pipeline reports.\nTrack contract renewal schedules and proactively manage opportunity development.\nCollaboration & Technical Support\nWork closely with Service Engineers, Product Specialists, and the Manufacturer's Service Organization to develop customer solutions.\nCoordinate with principals/manufacturers regarding service programs, technical recommendations, and commercial opportunities.\nSupport marketing campaigns, customer seminars, and promotional activities related to service offerings.\nReporting\nPrepare regular sales activity reports, forecasts, and performance updates.\nMonitor market trends, competitor activities, and customer feedback to identify growth opportunities.\nWhat You Bring\nQualifications & Requirements\nEducation\nBachelor's Degree in:\nEngineering\nAnalytical Chemistry\nInstrumentation\nBiotechnology\nChemical Engineering\nRelated technical disciplines\nExperience\nMinimum 3 years of experience in technical sales, service sales, or customer support within analytical instrumentation, laboratory equipment, or industrial technology sectors.\nExperience selling service contracts, maintenance agreements, spare parts, or consumables is highly preferred.\nExperience working with multinational manufacturers/principals is an advantage.\nTechnical Competencies\nBasic understanding of analytical instrumentation brands such as:\nMalvern Panalytical\nTA Instruments\nAgilent technologies\nBuchi\nBinder\nLaboratory automation systems\nAbility to understand technical service offerings and translate them into customer value propositions.\nFamiliarity with CRM systems, preferably Salesforce.\nLanguage Skills\nGood command of written and spoken English.\nAbility to communicate effectively with overseas manufacturers and regional support teams on a regular basis.\nSales & Soft Skills\nStrong customer-facing, communication, and presentation skills.\nExcellent negotiation and persuasion abilities.\nAbility to engage with customers at different organizational levels, from end-users to management and procurement teams.\nStrong problem-solving and relationship-building skills.\nSelf-motivated and results-oriented with the ability to work independently.\nOther Requirements\nWillingness to travel extensively within the assigned territory (Hue and Northern Vietnam).\nValid driving license is preferred.\nProficient in Microsoft Office applications.\nKey Performance Indicators (KPIs)\nService revenue achievement.\nService contract renewal rate.\nSpare parts and consumables sales growth.\nNew service contract acquisition.\nSalesforce pipeline accuracy and CRM compliance.\nCustomer satisfaction and retention.\nWhy Join DKSH\nOpportunity to work with leading analytical instrumentation technologies.\nExposure to international manufacturers and regional service organizations.\nCareer growth in a specialized and high-value technical sales environment.\nCompetitive compensation package with performance-based incentives.","description_format":"text","description_chars":4719,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Pharmaceutical Distribution","Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-09-25T16:35:49Z"}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.806,"p_room":0.9,"age_days":7,"expected_fill_days":17,"reasons":["conf:4","velocity","win:mid","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dksh-engineer-technical-sales","json_url":"https://alion.io/job/dksh-engineer-technical-sales.json","meta":{"generated_at":"2026-10-01T01:38:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1087,"day_limit":5000,"remaining_today":3913,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}