{"id":2182876,"url":"https://alion.io/job/dksh-executive-technical-support-3","title":"Executive, Technical Support","company":{"id":20289,"name":"DKSH","domain":"dksh.com","url":"https://alion.io/company/dksh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":27,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":15500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T02:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-10T19:46:01Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About The Role\nThe Executive, Technical Support plays a key operational role in ensuring the reliability and performance of Information Technology (IT) infrastructure across DKSH's retail outlets. This position drives seamless business operations by maintaining Point of Sale (POS) systems, outlet connectivity, and data integration, contributing directly to the efficiency of DKSH's Sales function.\nWhat You Will Deliver\nPlan, configure, and coordinate the deployment of POS terminal sets to outlets, ensuring smooth and timely roll-out execution\nMonitor and troubleshoot outlet network connections to maintain consistent system uptime and operational continuity\nLiaise with shopping mall management teams to facilitate sales data integration with their respective servers\nCoordinate with the MYIT team to develop and implement back-end scripts for seamless data transfer across networks to shopping mall servers\nManage end-to-end tasks related to POS operations, performance, and issue resolution\nReview synchronization data accuracy across different systems and implement timely rectifications to address discrepancies\nAdministrative duties and coordination tasks as required, including asset movement tracking, network billing and allocation, and integration and interface status monitoring\nWhat You Bring\nDiploma in Information Technology or a relevant discipline, or an equivalent professional qualification\nMinimum 2 years of IT experience in a managerial capacity\nFoundational knowledge of hardware components and networking principles\nProficiency in Microsoft Office Suite\nStrong analytical capabilities with a high level of accuracy and attention to detail\nAbility to manage multiple priorities effectively in a dynamic and fast-paced environment\nExcellent interpersonal and communication skills\nFamiliarity with office administration procedures\nWhy Join DKSH\nAt DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.","description_format":"text","description_chars":2182,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Pharmaceutical Distribution","Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-10-09T15:20:01Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.634,"p_room":0.75,"age_days":16,"expected_fill_days":17,"reasons":["conf:10","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/dksh-executive-technical-support-3","json_url":"https://alion.io/job/dksh-executive-technical-support-3.json","meta":{"generated_at":"2026-10-11T01:02:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1392,"day_limit":5000,"remaining_today":3608,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20289},"rest":"https://alion.io/mcp/rest/get_company?id=20289"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdksh-executive-technical-support-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdksh-executive-technical-support-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdksh-executive-technical-support-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dksh-executive-technical-support-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdksh-executive-technical-support-3"}]}