{"id":3665180,"url":"https://alion.io/job/dksh-service-engineer-6","title":"Service Engineer","company":{"id":20289,"name":"DKSH","domain":"dksh.com","url":"https://alion.io/company/dksh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0.056,"repost_share":0.222,"time_to_fill_p50_days":21,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GMP","optional":false},{"name":"HPLC","optional":false},{"name":"Mass Spectrometry","optional":false}],"status":"live","first_seen_at":"2026-10-19T02:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-05T22:28:27Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"The Service Engineer is responsible for the installation, maintenance, calibration, and repair of analytical instrumentation (e.g., HPLC, GC, UVVis,\nFTIR, LC-MS). This individual serves as the frontline technical contact for customers, ensuring optimal performance of systems and delivering\nhigh-quality service in alignment with customer expectations and industry standards.\nA Service Engineer for Equipment & Analytical Instruments, he or she will be the face of the company’s technical service team, working directly with customers to ensure their instruments operate reliably and efficiently. Responsibilities will include system installations, troubleshooting mechanical and electronic issues, performing preventative maintenance, and providing basic user training. This role requires a mix of hands-on technical skill, professionalism, and a strong customer service mindset.\nHe or she will support a variety of industries, including pharmaceuticals, food & beverage, chemicals, mining, semicon and academic research. The ideal candidate combines a strong technical foundation in instrumentation with the ability to communicate effectively, manage time independently, and work in field-based or laboratory environments.\nResponsibilities:\nInstallation & Commissioning\n Perform on-site installation and system qualification of analytical instruments.\n Verify equipment performance through IQ/OQ protocols in compliance with customer or regulatory requirements.\nPreventive & Corrective Maintenance\n Conduct regular preventive maintenance as per service schedules.\n Diagnose and repair hardware, software, or performance-related issues.\n Replace faulty components and update firmware/software as needed.\nCustomer Support & Training\n Provide technical support to end-users on basic troubleshooting and system care.\n Deliver user training post-installation to ensure successful handover.\n Escalate complex cases to application specialists or technical support engineers as required.\nDocumentation & Compliance\n Maintain accurate service logs, installation reports, and calibration certificates.\n Adhere to company and industry compliance requirements (e.g., GMP, ISO, safety).\n Manage inventory and parts usage during field service operations.\nInternal Collaboration\n Coordinate with technical support, sales, and product teams for seamless customer service.\n Provide feedback on recurring issues or design flaws to engineering or QA teams.\n Assist in creating service SOPs and best practice documentation.\nEducation Requirements:\n Minimum: Diploma or Bachelor's degree in Electronics Engineering, Instrumentation, Biomedical Engineering, Mechatronics, or Applied Sciences.\n Preferred: Bachelor’s degree in Analytical Chemistry, Biotechnology, or Physics, especially for complex instruments like LC-MS or spectroscopy\nplatforms. Certifications in equipment calibration, ISO standards, or safety procedures are an asset.\nOther Qualifications:\nSolid understanding of electrical, mechanical & analytical systems.\nAbility to read and interpret circuit diagrams, service manuals, and technical drawings.\nStrong troubleshooting and analytical thinking skills.\nExcellent interpersonal and communication skills.\nSelf-motivated, organized, and capable of working independently in customer-facing roles.\nProficiency in English; other languages are a plus depending on region.\nValid driver’s license and willingness to travel anywhere in Luzon","description_format":"text","description_chars":3447,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Pharmaceutical Distribution","Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-11-03T05:44:10Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.714,"p_room":0.75,"age_days":18,"expected_fill_days":21,"reasons":["conf:7","velocity","win:late","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/dksh-service-engineer-6","json_url":"https://alion.io/job/dksh-service-engineer-6.json","meta":{"generated_at":"2026-11-06T07:59:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14317,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20289},"rest":"https://alion.io/mcp/rest/get_company?id=20289"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdksh-service-engineer-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdksh-service-engineer-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdksh-service-engineer-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dksh-service-engineer-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdksh-service-engineer-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3665180}},{"tool":"search_jobs","arguments":{"company":"dksh.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3665180},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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