{"id":4299145,"url":"https://alion.io/job/dlf-customer-service-representative-3","title":"Customer Service Representative","company":{"id":2166804,"name":"DLF","domain":"dlf.com","url":"https://alion.io/company/dlf-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-14T02:45:42Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"DLF North America is currently recruiting for a Customer Service Representative for our operation located in Albany, Oregon.\nDLF Group is the world leader in the development and sale of high-quality grass seeds for the agricultural forage and (professional) lawn markets. By continuously developing new innovative varieties and products, and with a strong focus on quality and reliability, DLF Group offers demonstrable value to the business of their customers and other relationships.\nDLF North America SBU, is one of our four Strategic Business Units. DLF employees are characterized by a high level of competency, passion, and commitment. I n everything we do we act with respect, trust and integrity.\nCome grow with DLF!\nCheck us out www.dlf.com (Global) & www.us.dlf.com (USA) & www.ca.dlf.com (CA) & visit our careers page at https://careers.dlf.com.\nAbout the job\nThe Customer Service Representative is responsible for delivering a consistently high level of service to both internal and external customers through timely communication, accurate order processing, and proactive support across customer-related activities. The role acts as a key link between customers and internal functions, ensuring customer requirements are understood, communicated, and executed effectively.\nThe Customer Service Representative supports the smooth execution of customer service processes while maintaining a strong customer focus and commitment to operational excellence. Through professional interactions, attention to detail, and collaboration with cross-functional teams, the Customer Service Representative contributes to creating a positive customer experience and strengthening long-term customer relationships.\nWorking closely with Sales, Production, Planning, Inventory, and Finance teams, the Customer Service Representative helps ensure customers receive accurate information, timely communication, and reliable service outcomes.\nJob Responsibilities:\nEnsure customer enquiries and requests are responded to in a timely, professional, and customer-focused manner.\nConduct all customer interactions in a pleasant, helpful, and professional manner.\nProcess customer requests, enquiries, and sales-related activities accurately and efficiently.\nManage customer complaints, concerns, and disputes promptly while escalating issues where appropriate.\nBuild and maintain strong relationships with customers and internal stakeholders.\nLiaise closely with Sales, Marketing, Finance, Planning, Production, and Operations teams to ensure customer requirements are understood and delivered.\nMaintain and continually improve product knowledge and understanding of company products and services.\nIdentify opportunities to improve customer experience and provide balanced recommendations and feedback.\nSupport the delivery of a consistent and high standard of customer service across all customer touchpoints.\nOrder Management & Administration Support\nProcess sales orders, credits and customer invoicing activities accurately and in a timely manner.\nEnsure order transactions and associated system activities are completed in accordance with established processes.\nProvide customers with copies of invoices, order confirmations, shipping details, and supporting documentation when requested.\nAssist with administrative requirements including scanning, filing, and maintaining accurate records.\nSupport general office administration activities as required.\nAssist with preparation of reports and provide administrative support to site and operational teams.\nInventory & Operational Coordination\nProcess inventory movements and transactions accurately within ERP systems.\nEnsure inward and outward product movements are actioned promptly and accurately.\nSupport inventory-related activities including stock coordination, documentation, and transaction processing.\nCommunicate inventory availability issues or customer impacts to relevant teams.\nAssist with coordination of customer sample requests and shipment activities.\nSupport label generation and documentation requirements associated with customer and operational activities.\nCoordinate with operational teams to support effective product flow and customer fulfilment.\nSystems & Process Compliance\nUtilize ERP and customer systems effectively to ensure accurate transaction processing and customer information management.\nMaintain accurate customer records and ensure data integrity across systems.\nFollow standard operating procedures and support process consistency across customer service activities.\nIdentify process inefficiencies and suggest opportunities for continuous improvement.\nSupport implementation and adoption of process improvements and new systems where required.\nCross-Functional Collaboration & Continuous Improvement\nParticipate in team meetings and post-season reviews to identify lessons learned and opportunities for improvement.\nSupport initiatives that improve customer service performance, efficiency, and consistency.\nContribute positively to team culture and broader business objectives.\nOther Duties\nParticipate in team meetings and continuous improvement initiatives.\nPerform other duties as assigned by the manager.\nQualifications:\n2-4 years of experience in customer service, administration, supply chain, or operational support roles.\nExperience in a customer-facing environment with demonstrated customer service capability.\nExperience using ERP systems (Navision, Business Central, SAP, Oracle, or equivalent).\nStrong organizational skills with high attention to detail.\nEffective written and verbal communication skills.\nAbility to manage competing priorities and work effectively in a team environment.\nProficiency with Microsoft Office applications, particularly Excel.\nPreferred\nExperience within agriculture, seed, manufacturing, or supply chain environments.\nExperience with CRM platforms and customer management systems.\nFamiliarity with inventory processes and order fulfilment activities.\nCompensation and Benefits:\nDLF USA Inc. offers a competitive compensation plan with base pay, benefits that include medical, dental, vision, life and disability insurance, a 401k plan, paid holidays, and vacation & paid personal days.\nWhy work for DLF?\nWe do good things! Turf grass is more than just a pretty sight - it helps fight climate change by trapping carbon and preventing soil erosion, making it a vital ally in preserving the environment. Grass acts as a natural filter, purifying water and improving air quality. Perennial forage grass and legume crops also provide essential habitats for diverse wildlife, showcasing the crucial role of supporting biodiversity and sustaining ecosystems. Grass, alfalfa and clover feed animals and produce oxygen. Just a few reasons.... and many more! Check us out!\nReady to make an impact? We invite you to come and grow with us!\nIf you meet the above qualifications and are interested in joining our DLF team, please apply to the role on our careers page. https://careers.dlf.com. Please upload your resume and a cover letter highlighting your talent and why you fit this role.\nWe thank all applicants who apply for this position but advise only those applicants selected for an interview will be contacted.\nDLF USA Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection, and placement process. 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