{"id":2565767,"url":"https://alion.io/job/dlh-senior-desktop-support-technician","title":"Senior Desktop Support Technician","company":{"id":2298681,"name":"DLH","domain":"dlhcorp.com","url":"https://alion.io/company/dlhcorp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":78860,"max":88725,"currency":"USD","period":"year","gross":null,"usd_annual":88725},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-14T17:54:13Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-24T18:24:42Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About Us\nDLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.\nOverview\nThe Sr Desktop Support Technician provides frontline technical support for the National Institute on Aging (NIA) user community, supporting desktop systems, software applications, mobile devices, and IT services in a fast-paced research and administrative environment. This role serves as the primary point of contact for resolving technical issues, assisting users with IT requests, and ensuring high-quality customer support across NIA offices and research programs.\nThe position requires strong troubleshooting skills, excellent customer service, and the ability to support a broad range of technologies in a secure federal IT environment.\nResponsibilities\nProvide tier 2/3 helpdesk support and resolution for all users with hardware, software, and application problems utilizing available tools while following policies and procedures for the handling of support cases.\nPerform the core IT support duties in accordance with industry best practices related to IT Service Management (ITSM).\nEnsure professional and personal service, and develop relationships with customers, third-party IT providers, and other IT Teams within NIA.\nProvide installation and configuration of mobile [devices] as approved by the Agency, including maintaining MDM compliance.\nProvide bench-top computer support for approximately 700 scientists and technicians using desktop computers using Windows, Macintosh, Linux, and Unix.\nConfigure new computers per NIH NIA IRP standards, install upgrades and new programs, and troubleshoot network, hardware, and software problems.\nSupport NIA NIH IRP-specific software, such as but not limited to citation managers, scientific graphing programs, technical illustration and imaging programs, statistical processing programs, and terminal emulators.\nCreate, delete, and manage user accounts in Active Directory; conduct user data restoration from enterprise backup; perform general help desk tasks.\nWorks closely with end users, system administrators, cybersecurity staff, and enterprise IT teams\nSupports a mission-driven environment focused on biomedical and aging research\nParticipates in team-based support operations and continuous service improvement initiatives\nQualifications\nBachelor’s degree in Information Technology, Computer Science, or a related field with a minimum of 5 years of experience in IT support, help desk, or desktop support roles, or a high school diploma with 7+ years of relevant experience.\nOne or more of the following certifications is desired: Apple Certified Support Professional; CompTIA Security+; or CompTIA A+; or JAMF Certified Associate; or Microsoft 365 Certified: Modern Desktop Administrator Associate\nValid state driver’s license\nAbility to travel between local locations\nKnowledge of all Windows and Macintosh operating systems and workstations using Linux and Unix\nKnowledge of network protocols and cabling technologies\nKnowledge of federal information technology policies and regulations\nFamiliarity with Active Directory, account management, and endpoint support\nExperience with ticketing systems and IT service management processes\nStrong customer service and communication skills\nAbility to troubleshoot technical issues in both onsite and remote environments\nAbility to prioritize tasks and manage multiple support requests effectively\nMust be able to obtain a Public Trust clearance\nPreferred Qualifications\nExperience within NIH, HHS, or other federal environments\nFamiliarity with ServiceNow or similar ITSM platforms\nBasic understanding of cybersecurity best practices and endpoint security tools\nExperience supporting mobile devices and enterprise collaboration platforms\nKnowledge of IT asset management and hardware lifecycle support\nBasic Compensation: $78,860 - $88,725 yearly salary\nThe salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.\nBenefits\nDLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, disability coverage, flexible spending accounts, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.\nEEO\nDLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply. \nDLH is committed to maintaining a fair and authentic interview process","description_format":"text","description_chars":5855,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["Education assistance","Equity","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-10-14T21:55:50Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":9,"expected_fill_days":49,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":88725,"is_top_pay":false},"html_url":"https://alion.io/job/dlh-senior-desktop-support-technician","json_url":"https://alion.io/job/dlh-senior-desktop-support-technician.json","meta":{"generated_at":"2026-10-24T21:48:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32000,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2298681},"rest":"https://alion.io/mcp/rest/get_company?id=2298681"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdlh-senior-desktop-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdlh-senior-desktop-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdlh-senior-desktop-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dlh-senior-desktop-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdlh-senior-desktop-support-technician"}]}