{"id":3302531,"url":"https://alion.io/job/dll-sales-support-specialist-cf","title":"Sales Support Specialist - CF","company":{"id":1860728,"name":"DLL","domain":"dllgroup.com","url":"https://alion.io/company/dllgroup-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T21:48:43Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T10:18:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Your function:\nAs Sales Support Specialist, your role will be to ensure that all Commercial Finance transactions are processed in a timely and accurate manner in compliance with company policies. You will support the Account Managers in delivering new business volume targets and meeting risk cost budgets and portfolio administration targets and be a first point of contact for all Operational enquires for our dealer and Vendor network. This role reports to the Business Support Manager - Commercial Finance.\nDay to day:\nEffectively communicate and collaborate as a team to achieve daily tasks. Strong attention to detail, numerical skills, good understanding of documentation, banking and settlement procedures in financial services environment. Identifies simple and efficient solutions.\n\nEnsure all documentation is accurately recorded and is compliant with De Lage Landen standards and to ensure all operational tasks and duties have been met within a time frame.\n\nProvide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests received via phone and email.\n\nApplies agreed business procedures to ensure strict compliance with company policies, including completion of all training requirements.\n\nChampion constant process improvement and automation across the business, improving efficiencies, accuracy and customer service.\n\nUndertake other operational tasks as directed by the Team Leader.\n\nIdentify and resolve problems before they impact on DLL, customers, dealers and/or vendors.\n\nExcellent understanding of various vendors and their different subsidy programs and requirements.\n\nDocumentation and Onboarding\nInterpreting credit approvals and issuing Letters of Offer\n\nCollaborating with credit and legal team to ensure all conditions are met, relevant documentation issued and executed via DocuSign\n\nLiaise with 3rd party financiers for execution of Deed of Priorities, Deed of Release etc\n\nLodge Master PPSR and ALLPAP registrations\n\nCustomer Onboarding and training\n\nSupplier set ups and compliance checks\n\nReleases and Settlements\nRecording of approvals received from Dealers/Vendors in a timely manner in line with business requirements\n\nLiaise with other business functions (Credit, Sales & Legal) to ensure correct execution of requests\n\nReview of requests received to ensure completeness and accuracy\n\nEnsure all requests are accurately actioned & booked into system within agreed time frame\n\nAttend to Floor Plan administration requests received through FM box and by phone\n\nData entry and adhoc requests\n\nPayment Allocation & Reconciliation\nAccurate identification & allocation of daily payments received\n\nReconciliations requested by internal & external stakeholders\n\nCompleting adhoc requests including but not limited to payment reversals, waives & any other payment related request\n\nYour profile:\nAbility to suggest improvements to systems and processes\n\nAbility to effectively share knowledge\n\nExcellent communication skills (verbal & written)\n\nMust be a team player but have the ability to work autonomously\n\nShows initiative\n\nAble to work in a very fast-paced environment and adapt to situations\n\nAbility to identify and meet internal and external customer requirements\n\nAbility to develop and maintain relationships with internal and external clients\n\nTimely & accurate computer data entry\n\nIntermediate to advanced computer skills\n\nStrong attention to detail\n\nA strong negotiator\n\nAbility to prioritise and work with minimum supervision\n\nGood time management with ability to manage conflicting demands and meet deadlines\n\nExperience in data entry & outbound phone calls\n\nPrevious experience in operations, customer service and collections is desirable\n\nWe not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”\nAll members enjoy:\nTwo working days per year volunteering for a local charity.\n\nHealth and Wellness program including healthy food, free health checks, fun health & vitality activities.\n\nFlexible hours with possibility to work from home\n\nCareer development opportunities: online learning, member development programs.\n\nClick this link for an overview of all the benefits in your region.\n\nChoose wellbeing:\nDLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:\nConnection - Build meaningful connections with other members\n\nHealth - Manage mental, emotional, and physical health\n\nFinance - Provide learning opportunities to help members achieve personal financial health\n\nLifestyle - Maintain balance between work and life priorities\n\nThese are the things that matter to our members and the wellbeing of our members matters to DLL!\nSettling in:\nAt DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.\nBut for all of our differences, we share one thing in common: each of us are members of DLL.\nOur company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.\nMany companies say they are European, American, Asian or Australian, at DLL we are all these places and more.\nWe are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.\nGood to know:\nThe selection process may involve an assessment\n\nApplications via email will not be reviewed. Please apply online via our career website\n\nDLL’s referral program applies\n\nThe position will close as soon as we find a suitable candidate\n\nFor more information, you can contact Indie Bayliss Talent Acquisition Partner via \nDLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.\nDLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.","description_format":"text","description_chars":6773,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-27T00:09:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/dll-sales-support-specialist-cf","json_url":"https://alion.io/job/dll-sales-support-specialist-cf.json","meta":{"generated_at":"2026-10-27T19:55:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10787,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1860728},"rest":"https://alion.io/mcp/rest/get_company?id=1860728"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdll-sales-support-specialist-cf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdll-sales-support-specialist-cf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdll-sales-support-specialist-cf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dll-sales-support-specialist-cf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdll-sales-support-specialist-cf"}]}