Account Manager

What will I be doing?

• Manage, grow and own a portfolio of client accounts across global markets, ensuring strong day-to-day coverage and follow-up.
• Be 100% accountable of results obtained within your portfolio.
• Build and maintain positive client relationships by understanding their needs and coordinating timely solutions.
• Identify opportunities to upsell and cross-sell additional products and services, working closely with the Sales and Partnerships teams.
• Collaborate with internal teams to support the successful delivery of dLocal’s solutions and resolve operational or commercial matters.
• Monitor account performance, prepare relevant updates and help identify opportunities to improve client experience and business results.
• Develop a solid understanding of the payments industry and the markets relevant to the assigned portfolio.
• Support account plans, business reviews and other initiatives aimed at driving client retention and growth.
• Drive client meetings, QBRs, industry events and professional networking activities as needed.

What skills do I need?

• 2+ years of experience in account management, sales, customer success or a related commercial role, preferably in a technology, payments or fintech company.
• Strong communication and relationship-building skills, with the ability to work effectively with different stakeholders.
• Commercial mindset and interest in identifying opportunities to grow existing accounts.
• Ability to organize and prioritize multiple accounts, projects and deadlines with attention to detail.
• Analytical approach and willingness to use data to understand account performance and support decision-making.
• Proactive, collaborative and customer-oriented attitude, with a willingness to learn and take ownership of assigned responsibilities.
• Fluency in English is required; other languages are a plus.
• Ability and willingness to travel internationally when needed.