{"id":120223,"url":"https://alion.io/job/dlocal-technical-account-manager","title":"Technical Account Manager","company":{"id":6586,"name":"dLocal","domain":"dlocal.com","url":"https://alion.io/company/dlocal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":88,"open_postings":28,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":136,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina","Montevideo, Uruguay","Brazil"],"countries":["AR","UY","BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":103000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":753},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-06-22T19:03:46Z","employer_posted_date":"2026-06-22","last_verified_at":"2026-10-17T13:48:45Z","board_verified":true,"closed_at":null,"days_open":116,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":116},"description":"What’s the opportunity?\nWe are looking for a Technical Account Manager who can be responsible for managing all technical aspects of our relationship with our customers, being the first point of contact for upcoming merchants and leading them to having the best solution that adapts to their needs. He/she will work closely with our Sales, Account Management, Product and Development teams being highly merchant-focused on the daily basis.\nWhat will I be doing?\nProvide top-quality technical service before, after and mainly during the onboarding of either new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationships.\nAcquire excellent product and technical knowledge, to assess and guarantee the quality to our customers.\nHelp maximize the company’s revenue.\nExpand current relationships with customers, focusing on the development of new products and operations.\nAnalyze prospects’ business and technical requirements, and help develop solutions that meet those needs.\nWork together with Product and Engineering teams to help customize specific products for customers.\nManage customer expectations and lead them to customer satisfaction.\nBuild and maintain strong, long-lasting customer relationships, being the owner of the technical relationship with customers.\nMonitor the progress of the product integration and ramp up to ensure that they are successful.\nWhat skills do I need?\nBachelor’s degree in engineering or computer science.\n4+ Years of experience in similar positions.\nExperience in dealing with customers from a technical approach.\nExperience in working and understanding APIs, with the capability of explaining them to third parties. \nFluent written and spoken English.\nKnowledge of SQL required.\nExperience in delivering client-focused solutions based on customer needs.\nPassion for customer success and deep interest in understanding client needs.\nExcellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.\nExcellent analytical, technical, problem-solving and project management skills.\nExceptional organizational skills, with the ability to manage multiple activities and projects at the same time.\nExperience in payments is a plus.\nAbility to write and speak other languages is a plus.","description_format":"text","description_chars":2364,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-06-22T19:03:46Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely 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