{"id":1962372,"url":"https://alion.io/job/dlr-group-service-desk-analyst-entry-level","title":"Service Desk Analyst, Entry-Level","company":{"id":672866,"name":"DLR Group","domain":"dlrgroup.com","url":"https://alion.io/company/dlrgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":23,"ghost_share":0,"stale_share":0.565,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T14:51:29Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-27T09:56:42Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"DLR Group is an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this sparks your interest, you’re in the right place.\nOur Information Technology team is growing. We're searching for anEntry-Level Service Desk Analyst to join our Seattle studio. \nPosition Summary \nWe’re looking for a skilled and service-oriented IT professional to join our team as a Service Desk Analyst. In this role, you will provide responsive, customer-focused technical support to employees across the firm. You will troubleshoot hardware, software, connectivity, and system issues; support company devices and peripherals; and help ensure employees have reliable access to the technology they need to work effectively. This role is ideal for a service-minded IT professional who enjoys solving problems, communicating with users, and working in a collaborative, fast-paced environment. \nWhat you will do \nRespond to technical support requests by phone, service desk ticket, email, and in-person support \nTroubleshoot and resolve hardware, software, connectivity, and peripheral issues using diagnostic and remote support tools \nProvide local on-site technical support and remote assistance to employees across multiple DLR Group locations \nInstall, configure, test, maintain, and troubleshoot laptops, desktops, printers, peripherals, and other IT-related equipment \nSupport commonly used business applications, including Microsoft Windows, Microsoft Office, Adobe Creative Suite, and Google applications \nDocument issues, troubleshooting steps, user communication, and resolutions within the service desk management system \nPrioritize, assign, and escalate support requests appropriately based on urgency, complexity, and area of responsibility \nManage and track hardware assets to maintain accurate inventory, availability, and lifecycle information \nProvide guidance and training to employees and fellow team members on technology, computer operations, and common support issues \nDevelop and maintain knowledge base articles, FAQs, and technical documentation to improve user support and knowledge sharing \nRequired Qualifications: \n2-3 years of experience in information technology, service desk support, systems administration, or a related technical support role \nEducation or training in Computer Science, Management Information Systems, Information Technology, or a related field \nAbility to travel regionally 1-2 times a month \nExperience troubleshooting laptops, desktops, printers, peripherals, and other business technology \nExperience supporting Microsoft Windows, Microsoft Office, Adobe Creative Suite, Google applications, or similar enterprise software \nExperience using service desk, ticketing, diagnostic, or remote assistance tools \nAbility to research technical issues and use technical manuals, procedural documentation, and manufacturer resources to identify solutions \nStrong analytical and troubleshooting skills with close attention to detail \nStrong customer service, interpersonal, written, and verbal communication skills \nAbility to communicate technical information clearly to users with varying levels of technical knowledge \nAbility to prioritize multiple requests and work effectively in a collaborative, fast-paced environment \nPreferred Qualifications: \nBachelor’s degree in Computer Science, Management Information Systems, Information Technology, or a related field \nRelevant technical certifications \nExperience providing IT support within a multi-office or geographically distributed organization \nExperience with hardware asset management and lifecycle tracking \nExperience developing technical documentation, knowledge base articles, or user-facing support resources \nExperience supporting multifunction printers, large-format printers, copiers, and other specialized office equipment \nExperience working across multiple IT functional areas and coordinating escalations with specialized technical teams \nExperience providing technical training or guidance to end users \nApplicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.\n#LI-MIS\nOur comprehensive Benefits at DLR Group include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401(k) plan, employee stock ownership, and bonus opportunities. Compensation considerations are based on location, experience, and skills. The suggested hourly rate for this position is:\nHourly Rate\n$32.70—$35.10 USD\nDLR Group is an integrated design firm delivering architecture, engineering, interiors, planning, and building optimization for new builds, renovations, and adaptive reuse projects.\nWe are 100% employee-owned: every employee is literally invested in our clients’ success. At the core of our firm are interdisciplinary teams engaged in every step of project lifecycles. Our teams champion true collaboration, open information sharing, shared risk and reward, value-based decision making, and proficient use of technology to deliver exceptional design. We are pursuing the goals of the 2030 Challenge, the ME2040, and the SE2050, and are an initial signatory of the China Accord and the AIA 2030 Commitment.\nThrough our values - commitment, creativity, environmental stewardship, fun, integrity, ownership, sharing, teamwork - we elevate the human experience through design, together.\nDLR Group follows a four-day in-office work model, with employees having the flexibility to work somewhere other than the office on Fridays.\nWe are proud to be an Equal Opportunity/Affirmative Action/M/F/Veteran/Disabled employer.","description_format":"text","description_chars":5885,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Architecture","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-06T16:06:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 15 · green card filings: 2","filings_12m":15,"filings_prev_12m":9,"green_card_filings_12m":2,"median_offered_wage_usd":93676,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":20,"expected_fill_days":72,"reasons":["conf:0","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/dlr-group-service-desk-analyst-entry-level","json_url":"https://alion.io/job/dlr-group-service-desk-analyst-entry-level.json","meta":{"generated_at":"2026-10-27T12:00:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14286,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672866},"rest":"https://alion.io/mcp/rest/get_company?id=672866"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdlr-group-service-desk-analyst-entry-level"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdlr-group-service-desk-analyst-entry-level"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdlr-group-service-desk-analyst-entry-level"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dlr-group-service-desk-analyst-entry-level\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdlr-group-service-desk-analyst-entry-level"}]}