Operations Technology Trainer

Description

Description

Founded in 2008, DMA Industries, LLC (DMA) has quickly grown to become a trusted supplier to the North American Automotive Parts Aftermarket. DMA has a dynamic, performance-driven work culture that embodies the entrepreneurial spirit, teamwork, collaboration, and an unwavering standard of ethics.

Position Overview

The Operations Technology Trainer is a hands-on, floor-based position responsible for training, coaching, and supporting warehouse and operations employees on the systems, technology, equipment, and tools used throughout daily operations.

Unlike a traditional desk-based training position, this role spends the majority of the workday on the warehouse floor working directly with forklift operators, order picker operators, reach truck operators, cherry picker operators, and other warehouse personnel. The Trainer ensures employees understand and consistently follow proper system workflows and processes.

This position works closely with IT, Operations, and Warehouse Leadership to improve system utilization, reduce errors, accelerate new-hire onboarding, and promote consistent processes across shifts and locations.

Key Responsibilities:

• Train new and existing warehouse staff on WMS workflows (receiving, put-away, picking, packing, cycle counts, replenishment).
• Train staff on NetSuite functions relevant to their role (item lookups, inventory transactions, statuses).
• Train staff on other IT systems, tools, and devices used across the operation, including any new systems rolled out.
• Ride along and follow up with forklift, cherry picker, order picker, and reach truck operators to confirm correct system use.
• Spot recurring user errors on the floor, coach in real time, document and report patterns back to IT & DC leadership.
• Build and maintain training materials such as quick reference cards, one-page guides, and short how-to videos.
• Support go-lives for new systems and features; train ahead of launch and support staff on the floor during rollout.
• Answer day-to-day system questions from floor staff.
• Track training completion by employee and flag gaps to supervisors.
• Document process failures and system incidents when they occur - what happened, when, who was affected, likely root cause, and steps taken - and report to IT and Operations leadership so the issue can be corrected and prevented.
• Participate in testing, deployments, and change management for system updates.
• Support warehouse and operational process improvements through better and more consistent system use.

Requirements

Required Qualifications

• 2+ years in a warehouse, distribution, or logistics environment.
• Comfortable learning and using multiple business systems - WMS, ERP (NetSuite or similar), and standard IT tools and devices.
• Strong communicator - able to explain systems to non-technical users.
• Patient, approachable, and comfortable coaching one-on-one on the floor.
• Reliable and self-directed; able to move between shifts and locations as needed.
• Basic computer skills.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Direct experience with NetSuite.
• Experience training or leading in a warehouse setting.
• Forklift or powered material-handling equipment experience.
• Experience creating training materials or SOPs.

Technical Skills

Required

• WMS
• ERP
• General IT systems and devices used across the warehouse

Preferred

• Help desk / ticketing tools
• Experience with training tools or an LMS
• Basic reporting or saved searches

Soft Skills

• Strong communication with both technical and non-technical users
• Patient and approachable coaching style
• Strong organizational skills
• Self-motivated and proactive
• Team-oriented mindset
• Strong process improvement mindset
• Strong attention to detail

Other:

• Incumbent work hours/schedule and/or shift are subject to change based on business needs and Management discretion
• Other duties may be assigned as business necessitates
• Company has a "Zero Tolerance" policy regarding insubordination and/or refusal to carry out work as directed. This can result in immediate separation of employment
• Complies with Dress Code of Business Casual Attire

Language Skills:

Ability to read and write in English. Ability to effectively articulate and present information and respond to questions from Management in a professional manner.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations within ADA guidelines that do not cause Company excessive expenditure(s) may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to have manual dexterity and written, verbal & auditory skills. The employee is regularly required to stand, walk and sit during the workday. The employee is occasionally required to lift and/or move up to 50 pounds. Any additional weight to be lifted should only be accomplished with assistance. Specific vision abilities required by this job are close vision and distance vision. The employee is expected to handle occasional high stress projects/situations as needed due to work to be accomplished, deadlines to meet, etc. Employee must be able to accommodate the requirement of public transportation of any type, in role, to get to/from employment/other offices in a timely manner, as scheduled. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the daily work environment is usually moderate and could possibly change during the business day.

Job descriptions are used for informational purposes only, are not to be considered all-inclusive of responsibilities within a position and may change periodically with or without notice. In addition, we reserve the right to add,