{"id":1696782,"url":"https://alion.io/job/dma-industries-order-processing-supervisor","title":"Order Processing Supervisor","company":{"id":3854000,"name":"DMA Industries","domain":"dmaindustries.com","url":"https://alion.io/company/dma-industries","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greer, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2843},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Supervision","optional":false}],"status":"live","first_seen_at":"2026-09-25T16:24:53Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T19:59:12Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Description\nORDER PROCESSING SUPERVISOR\nLocation: Greer, SC / Duncan, SC\nPosition Type: Full-Time | On-Site\nAbout DMA Industries\nFounded in 2008, DMA Industries, LLC (DMA) has grown into a trusted supplier to the North American Automotive Parts Aftermarket. Our success is built on innovation, teamwork, accountability, collaboration, and an unwavering commitment to ethics and customer service.\nAt DMA, you'll find a fast-paced, performance-driven environment where employees are empowered to make an impact, develop professionally, and grow their careers. We believe our people are our greatest asset and are committed to recognizing hard work and creating opportunities for advancement.\nWhy Join DMA?\nAt DMA Industries, we believe in taking care of our employees both professionally and personally. We offer:\nCompetitive compensation\nWeekly pay\nMedical, Dental & Vision Insurance\n401(k) with Company Match\nPaid Time Off and Paid Holidays\nCareer growth and advancement opportunities\nEmployee Referral Program\nCollaborative, team-oriented culture\nStable, growing company with long-term career opportunities\nPosition Overview\nThe Order Processing Supervisor is responsible for providing leadership and direct supervision over warehouse associates and order processing functions within the Distribution Center. This role oversees customer order assignment, order waving, fulfillment workflow, labor coordination, and daily operational performance to ensure customer orders are processed accurately, efficiently, and on time.\nThe Supervisor serves as the critical link between customer order flow and warehouse fulfillment operations. This position is responsible for coordinating labor resources, monitoring system workflows and work queues, prioritizing and releasing customer orders, ensuring compliance with Standard Operating Procedures (SOPs), and monitoring key performance indicators (KPIs).\nThe ideal candidate is a strong team leader with warehouse experience, excellent computer and organizational skills, attention to detail, and the ability to effectively manage changing operational priorities in a fast-paced distribution environment.\nThis is an on-site position.\nKey Responsibilities\nOperational Leadership & Supervision\nProvide direct leadership and supervision to warehouse associates and order processing personnel.\nResponsible for the overall performance and achievement of daily productivity, service, quality, and operational requirements for assigned areas.\nPlan, organize, staff, direct, and monitor warehouse personnel to ensure efficient operations.\nSchedule staffing levels and allocate labor based on workload, order volume, and operational requirements.\nCoordinate with other Supervisors and Managers to adjust labor allocation and operational priorities as business demands change.\nMaintain proactive communication with team members and management throughout the work shift.\nPromote accountability, teamwork, professionalism, and operational excellence.\nOrder Processing & Order Assignment\nUtilize warehouse management and distribution software systems to wave, prioritize, release, and assign customer orders to Order Pickers and other warehouse associates.\nPrioritize orders based on established criteria, shipping deadlines, customer requirements, product availability, and operational priorities.\nContinuously monitor work queues, order assignment dashboards, and system activity to maintain a steady and balanced workflow throughout the Distribution Center.\nEnsure customer orders are processed and released accurately and in accordance with Company SOPs.\nMonitor order flow to identify potential delays, bottlenecks, or resource constraints and take appropriate action.\nCoordinate with warehouse leadership to ensure orders are processed in a manner that supports daily shipping requirements and customer service expectations.\nLabor & Workflow Coordination\nMonitor workload and available labor throughout the shift and adjust order processing strategies accordingly.\nCoordinate with Supervisors and Managers regarding staffing requirements, workload changes, and shifting operational priorities.\nBalance order volume and labor resources to maximize productivity and maintain service levels.\nIdentify workflow issues and make recommendations to improve efficiency, accuracy, and overall order processing performance.\nTeam Performance & Development\nProvide ongoing direction, coaching, feedback, and retraining to warehouse associates as needed.\nMonitor individual and team performance and address performance concerns in accordance with Company policies and procedures.\nSupport onboarding and training of new employees.\nReinforce established SOPs, quality standards, productivity expectations, and safety requirements.\nRecognize strong performance and promote a positive, team-oriented work environment.\nMaintain professional and courteous relationships while effectively leading employees with diverse backgrounds and experience levels.\nSystem Monitoring & Problem Solving\nMonitor warehouse systems, order queues, dashboards, and other technology used to support order processing.\nTroubleshoot and resolve routine system, order release, inventory, and workflow issues.\nInvestigate order processing discrepancies and take corrective action when appropriate.\nEscalate complex system or operational issues to management or IT support as needed.\nIdentify recurring issues and communicate opportunities for process improvement.\nPerformance Reporting & Administration\nAccurately record and report daily operational achievements, including order release volume, team throughput, productivity, service levels, and KPI performance.\nMaintain accurate records related to order processing, labor utilization, and team performance.\nUtilize Microsoft Excel and other systems to track, analyze, and report operational data.\nCommunicate daily performance results, operational concerns, and staffing or workflow issues to management.\nComplete administrative duties associated with warehouse operations and order fulfillment.\nSafety, Quality & Compliance\nEnsure compliance with all Company safety policies, equipment procedures, housekeeping standards, SOPs, and operational guidelines.\nPromote a safe, clean, organized, and productive warehouse environment.\nEnsure employees properly follow established processes and procedures.\nMaintain a strong focus on order accuracy, inventory integrity, quality, and customer service.\nReport safety concerns, equipment issues, and operational hazards promptly.\nOrder Fulfillment & Operational Support\nProvide hands-on operational support when necessary to meet customer order deadlines and daily shipping requirements.\nAssist with activities such as printing labels, preparing shipping documentation, resolving order issues, and other administrative or warehouse support functions.\nBe prepared to assist in warehouse operations during periods of increased workload or staffing needs.\nPerform all other duties as assigned.\nRequirements\nRequirements\nExperience\nMinimum one to three years of direct warehouse experience in a fast-paced manufacturing or distribution environment where small parcel and LTL/LT customer order processing occurs.\nPrevious supervisory, lead, or team leadership experience in a warehouse or distribution environment preferred.\nExperience coordinating workflow, labor resources, order fulfillment, or warehouse operations highly preferred.\nExperience working with customer order processing and shipping deadlines preferred.\nEducation\nHigh school diploma or equivalent (GED) required.\nEquivalent combination of education and experience may be considered.\nTechnology\nExtensive familiarity with Warehouse Management Systems (WMS), ERP systems, and/or distribution software is highly preferred.\nStrong computer skills and demonstrated ability to work in computer-based warehouse systems.\nProficiency with email and Microsoft Office applications, particularly Excel for data tracking and reporting.\nAbility to quickly learn and effectively utilize new software, technology, and distribution systems.\nSkills & Abilities\nStrong leadership and employee management skills.\nExceptional attention to detail and accuracy when working with complex operational and order data.\nStrong organizational and multitasking skills with the ability to manage multiple priorities simultaneously.\nAbility to prioritize work and make sound decisions in a fast-paced environment.\nStrong problem-solving and analytical skills.\nEffective verbal and written communication skills.\nAbility to communicate effectively with warehouse associates, Supervisors, Managers, and other departments.\nHigh energy level with a strong focus on achieving daily productivity, service, quality, and operational goals.\nAbility to remain calm and professional while managing changing priorities and addressing employee performance concerns.\nStrong commitment to safety, accuracy, teamwork, and customer service.\nPhysical Requirements\nThis role is physically active and requires regular movement throughout the warehouse during the work shift.\nAbility to move freely throughout warehouse and office environments.\nFrequent standing and walking during work hours.\nSignificant periods of sitting and focused computer work.\nAbility to climb stairs and walk on concrete flooring.\nFrequent bending, stooping, reaching, and other physical movements.\nAbility to lift and carry up to 50 pounds without assistance.\nAdequate vision and hearing to identify hazards, read reports, operate computer systems, and communicate effectively.\nAbility to work in a warehouse environment with temperature changes, machinery noise, operational movement, and mechanized material handling equipment.\nAbility to work safely around various types of warehouse equipment, automation, and material handling systems.\nAdditional Information\nThis is an on-site position.\nWork schedules may change based on business needs, workload, and operational requirements.\nThe position may require extended hours, overtime, or schedule adjustments during periods of increased business activity.\nAdditional responsibilities may be assigned as necessary.\nDMA Industries maintains a strong commitment to safety, professionalism, teamwork, quality, and operational excellence.\nEqual Opportunity and Accommodation Statement\nDMA Industries, LLC is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace where all employees are respected, valued, and empowered. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.\nWe recognize the importance of accessibility and are committed to providing reasonable accommodations to individuals with disabilities throughout the hiring process and during employment. 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