Operations & Engagement Coordinator

The Operations & Engagement Coordinator will support the day-to-day delivery of DMC Radiology Reporting services while taking an active role in managing, developing and maintaining capacity across DMC's clinical reporting network.

The role will combine operational coordination with proactive reporter engagement, ensuring DMC has appropriate reporting capacity to meet current and future service demand.

Working closely with reporters, Operations, Recruitment and Onboarding, the postholder will monitor availability and reporting activity, identify capacity gaps, engage and re-engage reporters, support newly onboarded reporters into active reporting and help maintain strong relationships across DMC's reporting community.

The role will support radiologists, reporting radiographers, cardiologists and other appropriately qualified clinical reporters working with DMC.

Working Pattern: 9:00am-5:30pm, with rotational weekend working and ad-hoc evening coverage in line with operational requirements

The Role & Key Responsibilities

As Operations & Engagement Coordinator, you will play an important role in ensuring DMC maintains sufficient clinical reporting capacity to deliver its services effectively.

You will support the daily operational management of reporting workflows while proactively developing relationships with DMC's reporter network.

A key part of the position will be understanding:

• Who is available to report
• What modalities and specialists reporters can support
• Current reporter capacity
• Areas where additional capacity is required
• Which reporters have reduced or stopped reporting
• Barriers preventing reporters from increasing activity
• Opportunities to better utilise the existing reporter network

You will work collaboratively with Operations, Recruitment and Onboarding to ensure reporters move effectively from recruitment and onboarding into active reporting and remain positively engaged with DMC.

Main Duties & Responsibilities

Operational Support

• Allocate studies in line with client Service Level Agreements, reporter skill mix, availability and service requirements.
• Monitor reporting workflows and ensure reports remain within required turnaround times.
• Identify potential capacity or turnaround-time risks and escalate where appropriate.
• Respond to operational queries and requests from clients and reporters.
• Maintain accurate operational and client activity records.
• Act as a liaison between clients, reporters and internal teams where required.
• Action tasks and requests received through DMC systems and email.
• Support reporters with operational processes, PACS and reporting systems.
• Collaborate with the wider Operations team to maintain appropriate service coverage.
• Support ad-hoc operational projects and service improvement initiatives.

Reporter Engagement

• Develop and maintain positive professional relationships with DMC's reporter network.
• Maintain an accurate understanding of current reporter availability and reporting capacity.
• Identify capacity gaps by modality, specialism, service or reporting period.
• Proactively contact reporters where additional reporting capacity is required.
• Support short-term capacity requirements and longer-term workforce planning.
• Identify underutilised capacity within the existing reporter network.
• Maintain accurate records of reporter capacity discussions, availability and outcomes.
• Provide regular updates regarding reporter capacity, risks and opportunities.
• Work closely with Recruitment and Onboarding to support newly approved reporters into active reporting.
• Monitor newly onboarded reporters through their transition into Operations.
• Proactively contact new reporters to understand their initial availability and capacity.
• Help ensure newly onboarded reporters receive appropriate operational support and information.
• Monitor the time between onboarding completion and first reporting activity.
• Identify reporters who have completed onboarding but have not commenced reporting.
• Work with the relevant teams to identify and resolve barriers preventing first activity.
• Support newly onboarded reporters during their initial period of reporting.
• Ensure relevant information regarding reporter preferences, availability and capabilities is communicated to Operations.

Qualifications and Experience

We are seeking a proactive, organised and confident individual who thrives in a fast-paced operational environment and enjoys building strong professional relationships.

You will have excellent communication and organisational skills and be comfortable engaging regularly with clinical professionals.

You should be able to balance immediate operational requirements with longer-term capacity needs, identifying where additional reporting support is required and proactively working with reporters and internal teams to address these gaps.

You will be responsive, adaptable and comfortable taking ownership of issues through to resolution.

Experience within healthcare, radiology, workforce coordination, operations, recruitment, engagement or relationship management would be advantageous.

Essential Skills

• Excellent verbal and written communication skills.
• Strong relationship-building and interpersonal skills.
• Confidence communicating with clinicians and senior professionals.
• Proactive approach to communication and follow-up.
• Strong problem-solving skills.
• Ability to make appropriate decisions in a fast-paced environment.
• Excellent attention to detail.
• Comfortable working with operational data, systems and spreadsheets.

Desirable Experience

• Experience within healthcare, radiology or teleradiology.
• Experience within an operations environment.
• Experience in workforce coordination, engagement, recruitment, account management or relationship management.
• Experience engaging with clinicians or other professional contractor networks.
• Experience using PACS, RIS or other healthcare technology.

Employee Benefits

• 20 days' annual leave in addition to bank holidays, increasing with length of service.
• Access to NHS discount schemes.
• Career progression opportunities within a growing organisation.
• Collaborative working across clinical, operational and technical teams.