{"id":2869633,"url":"https://alion.io/job/dmc-healthcare-operations-coordinator","title":"Operations & Engagement Coordinator","company":{"id":673781,"name":"DMC Healthcare","domain":"dmchealthcare.co.uk","url":"https://alion.io/company/dmchealthcare","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26372,"max":26372,"currency":"GBP","period":"year","gross":null,"usd_annual":35271},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-18T19:04:06Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-10-28T07:42:09Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The Operations & Engagement Coordinator will support the day-to-day delivery of DMC Radiology Reporting services while taking an active role in managing, developing and maintaining capacity across DMC's clinical reporting network.\n\nThe role will combine operational coordination with proactive reporter engagement, ensuring DMC has appropriate reporting capacity to meet current and future service demand.\n\nWorking closely with reporters, Operations, Recruitment and Onboarding, the postholder will monitor availability and reporting activity, identify capacity gaps, engage and re-engage reporters, support newly onboarded reporters into active reporting and help maintain strong relationships across DMC's reporting community.\nThe role will support radiologists, reporting radiographers, cardiologists and other appropriately qualified clinical reporters working with DMC.\nWorking Pattern: 9:00am-5:30pm, with rotational weekend working and ad-hoc evening coverage in line with operational requirements\nThe Role & Key Responsibilities\nAs Operations & Engagement Coordinator, you will play an important role in ensuring DMC maintains sufficient clinical reporting capacity to deliver its services effectively.\nYou will support the daily operational management of reporting workflows while proactively developing relationships with DMC's reporter network.\nA key part of the position will be understanding:\nWho is available to report\nWhat modalities and specialists reporters can support\nCurrent reporter capacity\nAreas where additional capacity is required\nWhich reporters have reduced or stopped reporting\nBarriers preventing reporters from increasing activity\nOpportunities to better utilise the existing reporter network\nYou will work collaboratively with Operations, Recruitment and Onboarding to ensure reporters move effectively from recruitment and onboarding into active reporting and remain positively engaged with DMC.\n\nMain Duties & Responsibilities\n\nOperational Support\nAllocate studies in line with client Service Level Agreements, reporter skill mix, availability and service requirements.\nMonitor reporting workflows and ensure reports remain within required turnaround times.\nIdentify potential capacity or turnaround-time risks and escalate where appropriate.\nRespond to operational queries and requests from clients and reporters.\nMaintain accurate operational and client activity records.\nAct as a liaison between clients, reporters and internal teams where required.\nAction tasks and requests received through DMC systems and email.\nSupport reporters with operational processes, PACS and reporting systems.\nCollaborate with the wider Operations team to maintain appropriate service coverage.\nSupport ad-hoc operational projects and service improvement initiatives.\n\nReporter Engagement\nDevelop and maintain positive professional relationships with DMC's reporter network.\nMaintain an accurate understanding of current reporter availability and reporting capacity.\nIdentify capacity gaps by modality, specialism, service or reporting period.\nProactively contact reporters where additional reporting capacity is required.\nSupport short-term capacity requirements and longer-term workforce planning.\nIdentify underutilised capacity within the existing reporter network.\nMaintain accurate records of reporter capacity discussions, availability and outcomes.\nProvide regular updates regarding reporter capacity, risks and opportunities.\nWork closely with Recruitment and Onboarding to support newly approved reporters into active reporting.\nMonitor newly onboarded reporters through their transition into Operations.\nProactively contact new reporters to understand their initial availability and capacity.\nHelp ensure newly onboarded reporters receive appropriate operational support and information.\nMonitor the time between onboarding completion and first reporting activity.\nIdentify reporters who have completed onboarding but have not commenced reporting.\nWork with the relevant teams to identify and resolve barriers preventing first activity.\nSupport newly onboarded reporters during their initial period of reporting.\nEnsure relevant information regarding reporter preferences, availability and capabilities is communicated to Operations.\n\nQualifications and Experience\nWe are seeking a proactive, organised and confident individual who thrives in a fast-paced operational environment and enjoys building strong professional relationships.\nYou will have excellent communication and organisational skills and be comfortable engaging regularly with clinical professionals.\nYou should be able to balance immediate operational requirements with longer-term capacity needs, identifying where additional reporting support is required and proactively working with reporters and internal teams to address these gaps.\nYou will be responsive, adaptable and comfortable taking ownership of issues through to resolution.\nExperience within healthcare, radiology, workforce coordination, operations, recruitment, engagement or relationship management would be advantageous.\n\nEssential Skills\nExcellent verbal and written communication skills.\nStrong relationship-building and interpersonal skills.\nConfidence communicating with clinicians and senior professionals.\nProactive approach to communication and follow-up.\nStrong problem-solving skills.\nAbility to make appropriate decisions in a fast-paced environment.\nExcellent attention to detail.\nComfortable working with operational data, systems and spreadsheets.\nDesirable Experience\nExperience within healthcare, radiology or teleradiology.\nExperience within an operations environment.\nExperience in workforce coordination, engagement, recruitment, account management or relationship management.\nExperience engaging with clinicians or other professional contractor networks.\nExperience using PACS, RIS or other healthcare technology.\nEmployee Benefits\n20 days' annual leave in addition to bank holidays, increasing with length of service.\nAccess to NHS discount schemes.\nCareer progression opportunities within a growing organisation.\nCollaborative working across clinical, operational and technical 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