{"id":3578243,"url":"https://alion.io/job/dmi-bilingual-tier-i-technician","title":"Bilingual Tier I Technician","company":{"id":2743519,"name":"DMI","domain":"dminc.com","url":"https://alion.io/company/dminc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-31T19:27:54Z","employer_posted_date":null,"last_verified_at":"2026-10-31T19:27:54Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"About DMI\n\nDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com. \n\nAbout the Opportunity\nDMI (Digital Management, LLC.) is looking for a Bilingual Tier I Help Desk Technician. We are looking for a highly organized and efficient person to provide end user support for our managed services operations in Canada. An ideal candidate will be bilingual in English and French Canadian to accomodate our customer base. The Tier I Technician will answer phone calls, provide support using chat functionality, and resolve tickets and orders. When necessary, the Tier I Technician will cross-train and participate in other responsibilities of the Contact Center team.\nDuties and Responsibilities:\nCreate tickets for MACD requests (moves, adds, changes, and disconnects).\n\nAssist with activation of mobile phones and configuring the device for first time use.\n\nAssist users with placing orders in their online portal.\n\nAnswer inbound phone calls.\n\nRespond to voicemails.\n\nAnswer inbound chats.\n\nMaintain satisfactory quality assurance scores.\n\nAssist other teams with overflow work.\n\nQualifications\nEducation and Years of Experience: \nHigh school diploma or the equivalent.\n\nPrefer 1-2 years of experience working for a mobile carrier such as Verizon, AT&T, T-Mobile, & Sprint.\n\nPrefer 1-2 years of experience within Inbound Contact Centers.\n\nA+ Certification is a plus.\n\nRequired Skills/Certifications:\nMust be fluent in French Canadian\n\nRegular and reliable attendance.\n\nStrong communication skills to communicate with end users over the phone.\n\nAbility to work overtime to complete projects.\n\nProficiency in using computers and technology.\n\nStrong attention to detail and organizational skills.\n\nMultitasking skills and ability to keep up in a fast-paced work environment.\n\nThe ability to utilize critical thinking to complete tasks.\n\nDesired Skills/Certifications:\nAbility to work independently without relying on significant management oversight.\n\nProficiency to use Microsoft Office products.\n\nExperience working for a mobile carrier or equivalent.\n\nProficiency in typing, expected minimum of 40 words per minute.\n\nExperience using Service Now or ticketing solutions\n\nExperience with Five9 soft-phone platforms.\n\nExperience with AD manager, MDM, etc.\n\nLocation: Remote, Canada (also open to US location as long as job requirements are met)\nHours: Second Shift (either 2pm-11pm EST or 1:30pm-10:30pm EST shift preferred)\n\nWorking at DMI\n\nDMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:\n\nDo What’s Right – We lead with honesty and integrity.\n\nOwn the Outcome – We take responsibility and deliver.\n\nDeliver for Our Customers – We are relentless about delivering value.\n\nThink Bold, Act Smart – We innovate with purpose.\n\nWin Together – We collaborate and celebrate our success.\n\nThese values aren’t just ideals—they show up in how we support every part of your well-being:\n\nConvenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.\n\nDevelopment – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.\n\nFinancial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.\n\nRecognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.\n\nWellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.\n\nDMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.\n***************** No Agencies Please *****************\nApplicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.\nOriginally posted on Himalayas","description_format":"text","description_chars":4504,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Wellness"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","IT Consulting & Digital Transformation","Managed IT Services (MSP)","Mobile App Development Services"],"lifecycle":[{"event":"open","at":"2026-10-31T23:28:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":6,"reasons":["seen:1","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/dmi-bilingual-tier-i-technician","json_url":"https://alion.io/job/dmi-bilingual-tier-i-technician.json","meta":{"generated_at":"2026-11-02T14:37:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20215,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2743519},"rest":"https://alion.io/mcp/rest/get_company?id=2743519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdmi-bilingual-tier-i-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdmi-bilingual-tier-i-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdmi-bilingual-tier-i-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dmi-bilingual-tier-i-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdmi-bilingual-tier-i-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3578243}},{"tool":"search_jobs","arguments":{"company":"dminc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3578243},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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