{"id":3538016,"url":"https://alion.io/job/dmi-it-support-specialist","title":"IT Support Specialist","company":{"id":2743519,"name":"DMI","domain":"dminc.com","url":"https://alion.io/company/dminc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McLean, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":131000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-30T18:19:30Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T01:03:54Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About DMI\nDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com\nAbout the Opportunity\nDMI, LLC is seeking a full-time IT Support Specialist to support the DMI IT Helpdesk team.\nDuties and Responsibilities:\nWindows Server administration.\nWindows 11 install, upgrade, and administration.\nApple Mac install, upgrade, and administration.\nExperience with Microsoft 365 administration, including Entra ID, SharePoint Online, Exchange Online, and Intune.\nGood troubleshooting / problem solving skills.\nUnderstanding of TCP/IP protocol suite and tools, troubleshooting LAN connectivity issues and print sharing issues.\nPerform Active Directory troubleshooting and support.\nProvide Level I and Level II helpdesk support to end users to resolve technical issues, as well as perform routine tasks such as backup/restore of user data, server reboots, user and group administration, simple software installation, etc.\nUse ticketing system to document symptoms and status information as well as assign an applicable priority.\nEnsure IT equipment is properly maintained.\nSetup laptops, workstations, running cables, configure and connecting monitors, mice, and other peripherals.\nPerform regular inventories of in-house IT equipment.\nProvide support to maintain the health and availability of the Windows platforms.\nGood oral and written communication skills and the ability to work in a local and remote user environment.\nManage, maintain, build, and troubleshoot employee laptops.\nManage, maintain, and troubleshoot printers\nQualifications\nRequired Skills/Certifications:\nWindows Server Administration\nWindows Active Directory Administration\nApple Mac Administration\nMicrosoft 365 Portal Administration\nAbility to provide excellent customer service\nEndpoint Support & Troubleshooting\nMust be proficient in reading, writing, and speaking English\nDesired Skills:\nCompTIA A+ Certification\nCompTIA A+ Network Certification\nCompTIA Security+ Certification\nCitizenship Status Required: Must be a U.S. citizen\nPhysical Requirements: May need to carry equipment weighing 25 lbs.\nLocation: McLean, VA\nWork Arrangement: Must be able to work from HQ office located at 1600 International Dr. 4-5 days a week ( 8 am-5 pm)\nMinimum Salary Rate\n $65,455.55Median Salary Rate\n $81,819.44Working at DMI\nDMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:\nDo What’s Right - We lead with honesty and integrity.\nOwn the Outcome - We take responsibility and deliver.\nDeliver for Our Customers - We are relentless about delivering value.\nThink Bold, Act Smart - We innovate with purpose.\nWin Together - We collaborate and celebrate our success.\nThese values aren’t just ideals-they show up in how we support every part of your well-being:\nConvenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.\nDevelopment - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.\n Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.\nRecognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.\nWellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.\nDMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.\n***************** No Agencies Please *****************\nApplicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.","description_format":"text","description_chars":4302,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","IT Consulting & Digital Transformation","Managed IT Services (MSP)","Mobile App Development Services"],"lifecycle":[{"event":"open","at":"2026-10-30T18:19:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.9,"p_room":1,"age_days":1,"expected_fill_days":6,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/dmi-it-support-specialist","json_url":"https://alion.io/job/dmi-it-support-specialist.json","meta":{"generated_at":"2026-11-02T04:27:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6560,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2743519},"rest":"https://alion.io/mcp/rest/get_company?id=2743519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdmi-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdmi-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdmi-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dmi-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdmi-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3538016}},{"tool":"search_jobs","arguments":{"company":"dminc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3538016},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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