{"id":4125389,"url":"https://alion.io/job/dmi-itsm-administrator","title":"ITSM Administrator","company":{"id":2743519,"name":"DMI","domain":"dminc.com","url":"https://alion.io/company/dminc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alexandria, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-12T01:24:28Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T12:46:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About DMI\nDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com\nAbout the Opportunity\nDMI, LLC is seeking an ITSM Administrator to join us. The ITSM Administrator is responsible for administration, configuration, maintenance, integration, reporting, and continual improvement of the organization's IT Service Management platform. This role ensures support for incident, problem, change, request, asset, knowledge, and event management processes while enabling operational visibility, workflow automation, reporting, and integration with network monitoring systems. The position plays a critical role in supporting NOC operations and service delivery effectiveness. The Alexandria proposal specifically identifies the need for ticketing capabilities and integration support with the City's Ivanti (Cherwell) environment.\nDuties and Responsibilities:\nAdminister and maintain the ITSM platform and associated modules.\nDevelop ITSM software solutions using JavaScript, Web Services, HTML, and CSS.\nConfigure workflows, forms, business rules, notifications, queues, and service catalogs.\nIntegrate monitoring tools with the ITSM platform to automate alert and ticket generation.\nCreate and maintain system documentation and configuration standards.\nWork with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality.\nDevelop and deliver customized portal web pages in ITSM using associated frameworks.\nManaging CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration.\nCreate and configure Notifications, UI pages, UI Macros, Script Includes, and Formatters.\nResponsible for application support and operational activities, code migrations, replications, patching, and upgrades.\nCreate and maintain process and knowledge documentation for the team and users.\nUtilizes ServiceNow Import Templates for the loading of data.\nData entry from source documents into the ServiceNow database.\nExtracts data from ServiceNow into Import Template format or other formats for reporting.\nQualifications\nEducation and Years of Experience:\nBachelor's degree or equivalent experience in Computer Science, Information Technology, Information Systems, or related discipline.\n5+ years of ITSM administration experience, preferably in a government support setting.\nRequired Skills & Certifications:\n Hands-on experience with ServiceNow, BMC Remedy, Jira Service Management, or comparable platforms.\nExperience designing and supporting ITIL ITSM workflows.\nKnowledge of REST APIs and systems integrations.\nExperience creating reports, dashboards, and operational metrics.\nStrong communication, analytical, and troubleshooting skills.\nPreferred Qualifications\nServiceNow Certified System Administrator and/or ServiceNow Certified Implementation Specialist\nIvanti/Cherwell Administration Experience\nITIL Foundation Certification\nExperience supporting Network Operations Centers or Security Operations Centers.\nExperience integrating monitoring platforms and event management tools with ITSM platforms.\nCitizenship Status Required: No restrictions\nPhysical Requirements: No physical requirements for this position.\nLocation: Remote, US\nMinimum Salary Rate\n$73,492Median Salary Rate\n$91,865Working at DMI\nDMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:\nDo What’s Right - We lead with honesty and integrity.\nOwn the Outcome - We take responsibility and deliver.\nDeliver for Our Customers - We are relentless about delivering value.\nThink Bold, Act Smart - We innovate with purpose.\nWin Together - We collaborate and celebrate our success.\nThese values aren’t just ideals-they show up in how we support every part of your well-being:\nConvenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.\nDevelopment - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.\n Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.\nRecognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.\nWellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.\nDMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.\n***************** No Agencies Please *****************\nApplicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. 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