{"id":2392934,"url":"https://alion.io/job/dminc-program-manager-2","title":"Program Manager","company":{"id":2743519,"name":"DMI","domain":"dminc.com","url":"https://alion.io/company/dminc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":174000,"period":"year","method":"role_country_seniority_unknown","sample_n":10060},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Power BI","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-12T21:51:18Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T12:54:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About DMI\nDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com\nAbout the Opportunity\nDMI, LLC is seeking a Program Manager to join us. The Program Manager owns delivery and customer accountability for DMI's Maintenance and Systems Administration services to House Member, Committee, Leadership, and support offices, and serves as the contract's Authorized Contractor Representative. The role is the single point of authority to the Contracting Officer's Representative for performance, reporting, staffing, and subcontractor accountability across a Client Work Order model that scales from initial award to nationwide district office coverage. Until the Operations Lead is designated at Client Work Order award, the Program Manager also holds senior technical decision authority for the program\nDuties and Responsibilities:\nServe as the Authorized Contractor Representative and sole liaison to the Contracting Officer's Representative (COR), delivering periodic status reports for COR approval and notifying the House of any change in the ACR designation. \nDeliver monthly electronic reports to the COR no later than the third business day of each month covering all required content: network devices installed, customer data disposal, call center ticket information, survey data, current customer list with services and changes, server and software inventory with versions, third-party applications touching House data, and staff information. \nMeet with the COR at least monthly to review status reports, performance results, and outstanding issues, and respond to COR-requested meetings in a timely manner. \nHold delivery accountable to the mandatory response and resolution times - one-hour initial response, on-site arrival within four hours for DC and eight hours for district offices, resolution within twelve and eighteen hours respectively - and drive tiered escalation and root cause analysis when a threshold is at risk. \nWork with each Client to monitor the addition and removal of covered equipment units, coordinate resulting support plan cost changes, certify monthly to the COR that data has been removed from replaced storage devices, and report new serial numbers within thirty days of installation. \nDocument any proposed Significant Change and hold implementation pending written House approval, escalating only through the Contracting Officer for anything affecting scope, terms, pricing, or schedule. \nManage subcontractor performance against service level commitments for nationwide district office dispatch, including on-site arrival verification and escalation when a partner misses a threshold. \nOwn program staffing: reach full operational capability on new Client Work Orders within thirty days, present qualified replacement candidates within three business days of a vacancy, complete onboarding within ten business days of COR approval, and scale surge capacity for Congressional Transition and peak periods. \nOperate the program reporting and performance platform inside the House Microsoft 365 environment, sourcing metrics directly from the House system of record so that service level attainment, ticket volumes, and satisfaction data reach the COR without manual manipulation. \nRun risk and quality governance, maintaining a risk register, triggering corrective action, process improvement, or service improvement plans in coordination with the COR, and submitting written audit remediation plans within ten business days of receiving results.\nQualifications\nEducation and Years of Experience:\nBachelor's degree in information technology, business management, or a related field. \nDMI will consider an additional four years of directly relevant IT program management experience in lieu of a degree, provided the PMP requirement is met.\nEight to ten years of progressive IT service delivery or program management experience, including direct profit-and-loss or delivery accountability on a federal or legislative branch contract. \nDemonstrated experience as the contractor's named point of accountability to a government COR or equivalent, including formal status reporting, performance reviews, and issue escalation. \nExperience managing to contractual response and resolution service level agreements across both headquarters and geographically distributed field locations. \nExperience managing subcontractor or partner performance against service level commitments, including remedy and escalation enforcement.\nWorking command of IT service management practice for incident, change, and configuration management within a customer-owned ticketing system of record.\nPrior U.S. House of Representatives, U.S. Senate, or legislative branch delivery experience, particularly Congressional Transition operations. \nExperience with BMC Helix, ServiceNow, or a comparable enterprise IT service management platform. \nFluency building executive performance dashboards in Power BI or an equivalent reporting tool. \nRequired Skills & Certifications\nActive Project Management Professional (PMP) certification. \nAbility to pass a U.S. Capitol Police background check and CAO suitability adjudication, complete Form I-9 employment eligibility verification, execute a non-disclosure agreement, and comply with House Office of Cybersecurity policies. \nITIL 4 Foundation certification or higher.\nHDI Support Center Manager or Certified Scrum Master credential.\nBackground Requirements: Must successfully pass a U.S. Capitol Police background investigation and CAO suitability adjudication, complete Form I-9 verification, execute a non-disclosure agreement, and adhere to House Office cybersecurity policies.\nCitizenship Status Required: Must be a U.S. Citizen\nPhysical Requirements: None required for this position.\nLocation: Washington, DC\nMinimum Salary Rate\n$176,000Median Salary Rate\n$220,000Working at DMI\nDMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:\nDo What’s Right - We lead with honesty and integrity.\nOwn the Outcome - We take responsibility and deliver.\nDeliver for Our Customers - We are relentless about delivering value.\nThink Bold, Act Smart - We innovate with purpose.\nWin Together - We collaborate and celebrate our success.\nThese values aren’t just ideals-they show up in how we support every part of your well-being:\nConvenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.\nDevelopment - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.\n Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.\nRecognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.\nWellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. \nDMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.\n***************** No Agencies Please *****************\nApplicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. 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