{"id":2393052,"url":"https://alion.io/job/dminc-servicenow-analyst","title":"ServiceNow Analyst","company":{"id":2743519,"name":"DMI","domain":"dminc.com","url":"https://alion.io/company/dminc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":174000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":520},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-12T21:51:18Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T02:06:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About DMI\nDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com\nAbout the Opportunity\nDMI is seeking a ServiceNow Analyst to support a critical program by enhancing and administering the ServiceNow platform that powers enterprise IT service management. This role will configure workflows, develop reports and dashboards, improve service delivery processes, and support automation initiatives that enhance operational efficiency and customer experience.\nThe successful candidate will collaborate with business stakeholders, technical teams, and program leadership to optimize ServiceNow capabilities and support continuous service improvement.\nDuties and Responsibilities:\nConfigure, administer, and support ServiceNow modules, including Incident, Request, Knowledge, Change, Problem, and Service Catalog.\nAnalyze business requirements and recommend ServiceNow solutions that improve operational efficiency and customer experience.\nDevelop workflows, forms, notifications, reports, dashboards, and performance metrics.\nSupport ServiceNow Knowledge Management and self-service initiatives.\nPerform system administration activities, including user administration, configuration management, and platform maintenance.\nTroubleshoot ServiceNow issues and coordinate resolution with technical teams.\nDevelop and maintain technical documentation and standard operating procedures.\nSupport platform upgrades, testing, integrations, and release management activities.\nMonitor platform performance and identify opportunities for automation and continuous improvement.\nEnsure compliance with ITIL best practices, security requirements, and organizational governance.\nQualifications\nEducation and Years of Experience:\nBachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).\n5+ years of experience supporting ServiceNow in enterprise environments.\nExperience administering or configuring ServiceNow ITSM modules.\nStrong understanding of ITIL processes and IT Service Management principles.\nExperience developing reports, dashboards, workflows, and service catalogs.\nExcellent analytical, problem-solving, and communication skills.\nRequired Skills & Certifications:\nExperience supporting HHS or other Federal agencies.\nServiceNow Certified System Administrator (CSA).\nServiceNow Certified Implementation Specialist (CIS).\nITIL Foundation Certification.\nExperience with ServiceNow integrations, scripting, and automation.\nMin Citizenship Status Required: Must be a U.S. Citizen\nPhysical Requirements: No physical requirements needed for this position.\nLocation: Atlanta, Georgia\nMinimum Salary Rate\n$57,393.00Median Salary Rate\n$62,246.00Working at DMI\nDMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:\nConvenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.\nDevelopment - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.\nFinancial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.\nRecognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.\nWellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.\nEmployees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.\n***************** No Agencies Please *****************\nApplicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.","description_format":"text","description_chars":4892,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Life insurance","Wellness"],"hiring_locations":[{"name":"Georgia","iso":"GE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T21:51:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:3","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dminc-servicenow-analyst","json_url":"https://alion.io/job/dminc-servicenow-analyst.json","meta":{"generated_at":"2026-10-13T07:56:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11693,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2743519},"rest":"https://alion.io/mcp/rest/get_company?id=2743519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdminc-servicenow-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdminc-servicenow-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdminc-servicenow-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dminc-servicenow-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdminc-servicenow-analyst"}]}