{"id":2392943,"url":"https://alion.io/job/dminc-servicenow-architect","title":"ServiceNow Architect","company":{"id":2743519,"name":"DMI","domain":"dminc.com","url":"https://alion.io/company/dminc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":114000,"max_usd":231000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":197},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Least Privilege","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-12T21:51:18Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T15:46:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About DMI\nDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com\nAbout the Opportunity\nDMI, LLC is seeking a ServiceNow Architect to set and enforce the technical direction of the ServiceNow platform for the U.S. Senate Sergeant at Arms (SAA).\nThe Architect translates business requirements into designs that align with native platform capability, establishes the architectural standards and governance that keep the instance supportable and upgradeable, and provides technical leadership to developers and administrators. A core part of the job is the customization decision: assessing out-of-the-box alternatives, upgrade impacts, and long-term maintenance cost, and being able to defend that position to a customer who wants something built.\nDuties and Responsibilities:\nSolution Architecture and DesignLead the architecture, design, and implementation of ServiceNow solutions supporting customer business and IT needs.\nTranslate business requirements into technical designs that align with ServiceNow capabilities and industry best practices.\nOwn the technical content of design and configuration documentation, including architecture, configurations, integrations, data structures, dependencies, and assumptions mapped to approved requirements.\n\nStandards and GovernanceDevelop and maintain ServiceNow architectural standards, design patterns, and governance frameworks.\nEstablish instance strategy, environment management, and release governance in coordination with the delivery team.\nEnsure designs satisfy security, integration, performance, and accessibility requirements defined jointly with the customer.\n\nCustomization ControlProduce the Customization Assessment for proposed custom development, covering business justification, out-of-the-box alternatives, technical and security implications, upgrade impacts, maintenance requirements, and a recommendation.\nHold the line on configuration over customization where the platform already provides the capability.\n\nTechnical LeadershipProvide technical leadership and guidance to ServiceNow developers and administrators.\nMentor and train technical teams on ServiceNow architecture and development best practices.\nReview designs and code for adherence to established standards before release.\n\nQualifications\nEducation and Years of Experience:\nBachelor of Science degree.\nEight to ten years of relevant experience.\nRequired Skills & Certifications:\nITIL certification.\nServiceNow certification or demonstrated equivalent platform expertise.\nDemonstrated experience leading ServiceNow architecture and design on enterprise implementations.\nDepth across the platform core data model, integration patterns, and instance and environment strategy, rather than single-module depth.\nDemonstrated judgment on out-of-the-box versus custom development, including the ability to document and defend that judgment to a customer.\nExperience authoring and enforcing architectural standards, design patterns, and governance frameworks.\nDemonstrated experience mentoring developers and administrators.\nExperience designing to security and access control requirements, including least-privilege principles.\nStrong written and verbal communication skills, including the ability to explain technical trade-offs to non-technical decision makers.\nAdditional Requirements:\nFederal or Legislative Branch platform experience, including security review and authorization processes.\nExperience with platform upgrade planning and technical debt remediation on a heavily customized instance.\nExperience establishing governance on a platform that previously had none.\nDeliverables are subject to formal Government review and written Contracting Officer's Representative (COR) acceptance.\nMin Citizenship Status Required: Must be a U.S. Citizen\nPhysical Requirements: Not required for this position.\nLocation: Washington, DC\nWork Arrangement:\nThis is a hybrid position, with some work performed on-site in Washington, DC in support of the U.S. Senate Sergeant at Arms.\nOccasional after-hours support may be required around major releases and platform upgrades \nMinimum Salary Rate\n$156,300Median Salary Rate\n$195,375Working at DMI\nDMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:\nDo What’s Right - We lead with honesty and integrity.\nOwn the Outcome - We take responsibility and deliver.\nDeliver for Our Customers - We are relentless about delivering value.\nThink Bold, Act Smart - We innovate with purpose.\nWin Together - We collaborate and celebrate our success.\nThese values aren’t just ideals-they show up in how we support every part of your well-being:\nConvenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.\nDevelopment - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.\n Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.\nRecognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.\nWellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.\nDMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.\n***************** No Agencies Please *****************\nApplicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. 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