{"id":447584,"url":"https://alion.io/job/dna-script-field-application-scientist-world","title":"Field Application Scientist, World","company":{"id":173086,"name":"DNA Script","domain":"dnascript.com","url":"https://alion.io/company/dna-script","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Science & Research","role_family":"Science & Research","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Le Kremlin-Bicêtre, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":88000,"period":"year","method":"role_seniority_country_cell","sample_n":15},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Antibody Engineering","optional":false},{"name":"CRISPR","optional":false},{"name":"Next-Generation Sequencing","optional":false}],"status":"live","first_seen_at":"2023-11-02T16:35:55Z","employer_posted_date":"2026-07-03","last_verified_at":"2026-10-29T03:09:42Z","board_verified":true,"closed_at":null,"days_open":1091,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1090},"description":"DNA Script\nDNA Script is a leading company in the production of nucleic acids for genomic, synthetic biology and biopharmaceutical applications.\nOur clean, efficient Enzymatic DNA Synthesis (EDS) technology, implemented on a benchtop instrument (the SYNTAX), accelerates innovation in life science and biotechnology through the decentralization of rapid, on demand and high quality DNA synthesis.\nOur approach builds upon nature's billions of years of evolution in enzymatically synthesizing DNA, setting new standards for assembling nucleic acids to accelerate scientific discovery and DNA/RNA production in disciplines with profound impacts upon humanity.\nDNA Script has a broad stable of high quality investors and is capitalized to continue its progress to full commercialization of the technology and products. We are building a global organization, with the talent, skills and attitude to achieve our mission: to unlock the power of “DNA-write”.\nThis is an opportunity for a dynamic individual to join an international and highly skilled team, and to make significant contributions to commercializing a technology with far-reaching potential across the biological sciences and beyond.\nThe Role \nThe \"Field Application Scientist, World\" plays a key role in supporting sales activities and customer success by providing scientific and technical support for DNA Script solutions.\nWorking closely with the sales, product, and R&D teams, they are involved throughout the customer lifecycle, from solution demonstrations to deployment and optimization. They also contribute to continuous product improvement by relaying needs and feedback from the field.\nResponsibilities: \nApplication Support and Customer Engagement\nProvide sales and implementation support to customers and partners, including by using the company’s commercial solutions internally to demonstrate their performance and value to customers. Manage demonstrations and testing related to this activity\nWork closely with the sales department on customer engagement activities by providing on-site and/or remote scientific consultations to customers for pre- and post-sales opportunities; by guiding discussions and conducting product demonstrations, application-focused training, and test optimizations.\nServe as the liaison with product management, product development, and application teams regarding the use of DNA Script products in applications to meet customer needs.\nDiagnose and resolve product performance issues reported directly by customers.\nDevelop and provide training to customers on the company’s products and new application workflows.\nResolve customer complaints related to biochemistry, assay or experiment design, software, instruments, or user technical skills,Responsible for managing relationships, understanding client objectives, and defining appropriate expectations regarding products and performance. \nProduct Technical Support\nProvide post-sales training and support to clients and partners on solutions developed by the company, as well as on related protocols that may be of interest to our clients and partners.\nParticipate in installations and preparations at client and partner sites for the deployment of our solutions or their upgrades\nUse in-depth technical or scientific knowledge and product expertise to resolve technical support issues. May interact directly with customers or provide in-depth internal support to field engineers, remote engineers, or customer call center staff. \nDraft and update documentation for product users.\nCollaborate with internal experts by seeking assistance on difficult cases and sharing information regarding product support.\nContribute to the delivery of fully integrated solutions, which may include peripherals, communications, operating systems, and application software.\nProvide insights regarding customer feedback, users, and services as part of new product development projects.\nExperiences: \nMaster's degree or Ph.D in Biology/Molecular Biology preferred, other life science, engineering or related fields considered -- e.g. Biomedical Engineering, Synthetic Biology, Biotechnology or similar. \n5+ years of work experience in a technical product support role, research & development role or similar position. \nProven experience interacting with researchers at all levels with life science and synthetic biology.\nPrevious experience in training, oral presentations.\nExperience or expertise with Laboratory Automation solutions and systems involving reagents, consumables, and related system software. \nIdeal Candidatewill have: \nExperience with gene assembly, protei/antibody engineering, CRISPR, NGS and related innovative technologies/applications\nAn extensive network and track record interfacing with key opinion leaders within the scientific community.\nDetailed technical orientation, with robust analytical and organization skills, problem solving, troubleshooting capabilities and negotiation skills.\nCapability to precisely document issues, root cause analyses, troubleshooting experimentation and resolutions/repairs for complex scientific instrumentation.\nProven experience working directly with a field service engineering team.\nExperience developing, testing, and supporting product applications in the laboratory.\nProven experience with developing and delivering effective product/technical training.\nPrior experience using customer relationship management tools to document product support interactions with customers.\nCustomer advocate, solutions-oriented mindset, and business orientation. \nMiscellaneous \nThe ideal candidate will be located in Paris, France\nRequires travel to customer sites and corporate offices in France and Bay Area. \nStart date: ASAP \n Lerôle \nLe Field Application Scientist, World joue un rôle clé dans le soutien aux activités commerciales et le succès des clients, en assurant l’accompagnement scientifique et technique des solutions DNA Script.\nEn lien étroit avec les équipes commerciales, produits et R&D, il intervient tout au long du cycle de vie client, de la démonstration des solutions à leur déploiement et à leur optimisation. Il contribue également à l’amélioration continue des produits en remontant les besoins et retours du terrain.\nResponsabilités\nSoutien aux applications et engagement des clients\nAssurer les activités de support de ventes ou de placement aux clients et partenaire, notamment en utilisant en interne les solutions commercialise afin de démontrer aux clients leur performances et leur utilite. Gerer les demonstrations et les tests relatifs a cette activité\nTravailler en étroite collaboration avec le service des ventes dans le cadre des activités d'engagement des clients en fournissant des consultations scientifiques sur place et/ou à distance aux clients dans le cadre d'opportunités avant et après la vente ; en guidant les discussions et en effectuant des démonstrations de produits, des formations axées sur les applications et des optimisations d'essais.\nAssurer l'interface avec la gestion des produits, le développement des produits et les équipes d'application en ce qui concerne l'utilisation des produits DNA Script dans les applications afin de répondre aux besoins des clients.\nFaire un diagnostic et résoudre les problèmes de performance des produits signalés directement par les clients.\nDévelopper et fournir une formation aux clients sur les produits de la société et les nouveaux flux de travail des applications.\nRésoudre les plaintes des clients liées à la biochimie, à la conception d'essais ou d'expériences, aux logiciels, aux instruments ou aux compétences techniques de l'utilisateur,\nResponsable de la gestion des relations, de la compréhension des objectifs des clients, de la définition des attentes appropriées en matière de produits et de performances.\nSupport technique des produits\nAssurer la formation et le training après-vente des clients et des partenaires sur les solutions développées par l'entreprise mais également sur les protocoles adjacents qui peuvent avoir un intérêt pour nos clients/partenaires.\nParticiper aux installations et préparation chez les clients et partenaire pour les déploiements de nos solutions ou de leur upgrade (mise à jour)\nUtiliser des connaissances techniques ou scientifiques approfondies et une expertise des produits pour résoudre les problèmes d'assistance technique. Peut interagir directement avec les clients ou fournir un soutien approfondi en interne aux ingénieurs du service extérieur, aux ingénieurs à distance ou au personnel du centre d'appels des clients.\nRédiger et mettre à jour la documentation destinée aux utilisateurs des produits.\nCollaborer avec des experts internes en obtenant de l'aide sur des cas difficiles et en partageant des informations sur le support produit.\nContribuer à la fourniture de solutions entièrement intégrées, qui peuvent inclure des périphériques, des communications, des systèmes d'exploitation et des logiciels d'application.\nFournir des informations sur la voix du client, sur les utilisateurs et sur les services dans le cadre de projets de développement de produits nouveaux ou en cours.\nDocumenter les cas d'assistance produit et aider à développer une base de connaissances interne sur l'assistance produit pour les clients et l'équipe d'assistance interne.\nIdentifier les améliorations de la qualité des produits à l'aide des données de support documentées lors des interactions avec les clients et les services, et les communiquer aux parties prenantes.\nExpériences : \nMaîtrise ou doctorat en biologie/biologie moléculaire souhaité ; d'autres formations en sciences de la vie, en ingénierie ou dans des domaines connexes sont prises en considération (par exemple, génie biomédical, biologie synthétique, biotechnologie ou équivalent).\nAu moins 5 ans d'expérience professionnelle dans un poste d'assistance technique produit, de recherche et développement ou dans un poste similaire.\nExpérience avérée dans la collaboration avec des chercheurs de tous niveaux dans les domaines des sciences de la vie et de la biologie synthétique.\nExpérience préalable en formation et en présentations orales.\nExpérience ou expertise en matière de solutions et de systèmes d'automatisation de laboratoire impliquant des réactifs, des consommables et les logiciels système associés. \nLe candidat idéal : \nUne expérience dans l'assemblage de gènes, l'ingénierie des protéines et des anticorps, la technologie CRISPR, le séquençage de nouvelle génération (NGS) et les technologies/applications innovantes connexes\nUn réseau étendu et une expérience avérée dans les relations avec les leaders d'opinion clés de la communauté scientifique.\nUne orientation technique pointue, assortie de solides compétences analytiques et organisationnelles, ainsi que des capacités de résolution de problèmes, de dépannage et de négociation.\nCapacité à documenter avec précision les problèmes, les analyses des causes profondes, les expérimentations de dépannage et les résolutions/réparations pour des instruments scientifiques complexes.\nExpérience avérée de collaboration directe avec une équipe d'ingénieurs de maintenance sur site.\nExpérience dans le développement, les tests et le support d'applications de produits en laboratoire.\nExpérience avérée dans le développement et la mise en œuvre de formations techniques et sur les produits efficaces.\nExpérience préalable dans l'utilisation d'outils de gestion de la relation client pour documenter les interactions de support produit avec les clients.\nDéfenseur des intérêts des clients, esprit orienté vers les solutions et sens des affaires. \nDivers \nLe candidat idéal sera basé à Paris, en France.\nLe poste nécessite des déplacements sur les sites des clients et dans les bureaux de l'entreprise en France et dans la région de la baie de San Francisco. \nDate de début : dès que possible","description_format":"text","description_chars":11851,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced 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