Technical Customer Analyst (R-19216)
The Technical Customer Analyst will work independently as well as partner with technical and customer-facing teams to support complex technical solutions for our customers, specifically responsible for the troubleshooting and resolution of technical issues.
Essential Key Responsibilities
Perform timely technical support and issue management of our complex products and applications.
Troubleshoot and resolve technical issues while working with peers and partner groups as needed.
Seek to continue learning new features and intricacies of supported products to better support
customers and internal team members.
Interface with D&B team members to provide guidance regarding technical requirements definition
and/or issue resolution.
Interface directly with peers and internal customers to provide technical expertise and validate
solutions vs. customer needs or expectations.
Act as the subject matter expert internally and externally on how D&B systems work.
Make recommendations for system, process and product enhancements based on experience
supporting the product.
Essential Skills and/or Certifications
Bachelor’s degree in a related technology field and/or 3 years of experience
Strong proficiency and experience in JavaScript
Experience supporting and/or using APIs is a plus
Experience in performing admin work in CRM environment, e.g. SFDC
Intermediate SQL experience is a plus
Experience with data and ability to view, extract, transfer, store, recall, and manipulate data files
Strong analytical, problem-solving and trouble shooting skills
Experience using AI in a professional capacity to improve productivity and efficiency
Results-oriented individual, able to work independently and handle multiple and/or complex priorities in a fast-paced, dynamic environment
Ability to communicate (oral and written) complex technical requirements, issues and solution in layman terms
Proficiency in Microsoft Office Suite skills
Strong customer focus and capability for taking ownership for issue resolution
Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
Physical Requirements
Ability to sit, speak and operate telephone and/or computer for long periods of time
Ability to handle pressure, stressful conditions, and conflict resolution
Ability to work day, evening and/or weekend hours as needed