{"id":785845,"url":"https://alion.io/job/dnow-service-coordinator","title":"Service Coordinator","company":{"id":450455,"name":"DNOW","domain":"dnow.com","url":"https://alion.io/company/dnow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":23,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Odesa, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":4752},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-08-05T00:00:00Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-09-28T02:03:23Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.\nSTART YOUR CAREER NOW.\nThe Service Coordinator will be responsible for providing service estimates and quotations to potential service customers. Including parts pricing, labor, travel, per diem, shop supplies, etc.JOB RESPONSIBILITIES:\nCoordinate all service calls.\nOpens, post, and close all SRO’s (Service Repair Orders).\nEnsure service technicians are at least 80% - 85% billable.\nSubmit warranty claims with follow up to ensure factory pays claims.\nHandles all shipping and receiving duties.\nAnswer all incoming service department calls first with as little consultation with mechanics as possible. \nCold call old customers to do service work and get out old files for review.\nAssist in keeping ALL shop expenses to minimum.\nMaintains technician log hours of billable and non-billable to produce efficiencies and see where expenses can be cut.\nOther duties, as assigned.\nJOB REQUIREMENTS:\nHigh School diploma and/or equivalent in work experience\nExcellent interpersonal skills, proficient in oral and written communications\nAssembly experience preferred but not required\nBasic reading skills. Must be able to follow directions\nCustomer service oriented\nComputer navigation and utilization skills with excellent Microsoft office proficiency\nAbility to perform work accurately and thoroughly\nAbility to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea\nHigh attention to detail, time management, and self-motivation skills\nBENEFITS:\nCompetitive Salary + bonus\n401(k)/ Retirement savings\nComprehensive Benefits (medical, dental, vision, life, and disability coverage)\nCareer growth opportunities\nPaid vacation/holidays.","description_format":"text","description_chars":1888,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-12T01:54:32Z"}],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.34,"p_room":0.55,"age_days":54,"expected_fill_days":43,"reasons":["conf:3","stale_co","win:tail"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dnow-service-coordinator","json_url":"https://alion.io/job/dnow-service-coordinator.json","meta":{"generated_at":"2026-09-29T03:43:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3473,"day_limit":5000,"remaining_today":1527,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}