{"id":2304405,"url":"https://alion.io/job/dnv-customer-care-specialist","title":"Customer Care Specialist","company":{"id":1755554,"name":"DNV","domain":"dnv.com","url":"https://alion.io/company/dnv-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":26,"ghost_share":0,"stale_share":0.692,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T12:34:06Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-24T12:16:54Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"As a Customer Care Specialist within DNV Business Assurance, you will play a key role in delivering an outstanding customer experience while supporting the successful execution of certification projects.\nWorking closely with customers, auditors, planners, and internal stakeholders, you will coordinate a variety of customer service, project administration, quotation, contract, and operational support activities. You will ensure that customer and project information is managed accurately, processes run efficiently, and projects are supported from quotation through delivery.\nThis role offers an excellent opportunity to develop expertise across customer support, project administration, business operations, and stakeholder collaboration within an international and collaborative environment.\nKey Responsibilities\nCollect, verify, and process customer information required for quotations, contracts, certification projects, and service delivery.\nSupport customers with inquiries related to certification projects, services, schedules, and administrative processes, ensuring a positive customer experience.\nPrepare quotation calculations, quotations, contracts, and related documentation in accordance with company procedures and accreditation requirements.\nRegister, maintain, and validate customer, project, and certificate information within corporate ERP systems, ensuring high data quality and accuracy.\nCollaborate closely with auditors, planners, and other internal stakeholders to support efficient project execution and timely service delivery.\nCoordinate with sister companies and relevant stakeholders to ensure compliance with accreditation requirements and operational procedures.\nReview and validate supplier invoices and supporting documentation, ensuring accuracy, compliance, and timely processing.\nSupport project financial administration through invoice verification, cost monitoring, and maintenance of project-related financial records.\nCoordinate supplier administration activities, including supplier registration, supplier data maintenance, and occasional preparation of supplier agreements using approved templates.\nPerform general internal and external administrative activities and contribute to continuous improvement of operational processes. \nA hybrid working model that supports both collaboration and flexibility.\nAn attractive compensation and benefits package, including cafeteria and profit-sharing opportunities.\nComprehensive onboarding and training to help you develop your knowledge and build confidence in your role.\nA supportive and collaborative team environment where knowledge sharing and mutual respect are valued.\nThe opportunity to work in an international environment with colleagues and customers across different countries and cultures.\nExposure to a variety of customer service, project administration, and business operations processes.\nOpportunities for professional growth and internal career development within DNV.\nPredictable Monday-to-Friday working schedule that helps you maintain a healthy work-life balance. \nDNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.\n#LI-Hybrid\nYou are organized, detail-oriented, and enjoy working in a structured environment.\nYou have a customer-focused mindset and enjoy helping people by providing professional and timely support.\nYou are comfortable managing multiple tasks and deadlines while maintaining a high level of accuracy.\nYou enjoy working with data, systems, and administrative processes and are eager to learn new tools and ways of working.\nYou are proactive, reliable, and take responsibility for completing your tasks to a high standard.\nYou communicate clearly and professionally, both verbally and in writing.\nYou enjoy working as part of a team and building positive working relationships with customers and colleagues.\nYou are adaptable and willing to learn, enabling you to effectively support a variety of customer, project, and administrative activities.\nExperience in customer service, administration, project support, finance administration, or shared service operations is an advantage, but not a requirement.\nProfessional proficiency in English and Hungarian is required.\nWe welcome applications from early-career professionals who are eager to learn and develop within an international business environment.\nSecurity and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.","description_format":"text","description_chars":4929,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hungarian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Cafeteria","Hybrid work"],"hiring_locations":[{"name":"Hungary","iso":"HU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T22:05:22Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.517,"p_room":0.9,"age_days":25,"expected_fill_days":38,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/dnv-customer-care-specialist","json_url":"https://alion.io/job/dnv-customer-care-specialist.json","meta":{"generated_at":"2026-10-24T16:11:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23315,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755554},"rest":"https://alion.io/mcp/rest/get_company?id=1755554"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdnv-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdnv-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdnv-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dnv-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdnv-customer-care-specialist"}]}