{"id":4077853,"url":"https://alion.io/job/dnv-customer-support-executive","title":"Customer Support Executive","company":{"id":1755554,"name":"DNV","domain":"dnv.com","url":"https://alion.io/company/dnv-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":39,"ghost_share":0,"stale_share":0.641,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India","New Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-11T06:20:24Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T16:03:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This position of Recertification Sales Executive provides fantastic experience in telecommunication and paperwork management, and is well suited for anyone with a marketing background. This position requires strong interpersonal and organisational skills, able to respond to any enquiries via telephone or computer, so computer literacy is a vital asset..\nKey Responsibilities:\nDrive repeat sales in MSC and other Business Assurance Services\nResolve customer requests on ServiceNow.\nCoordinate with existing customers for timely follow-ups on QRFs, proposals, and issued contracts\nCollate data from the CRM tool “NGPS” for projects due for renewal\nEnsure compliance with internal and external guidelines, policies, and procedures\nMaintain high levels of internal and external customer service satisfaction\nSupport the RC Sales/SMEs team, primarily in preparing quotes and following up on sales quotations\nNegotiate terms with clients and respond to online or telephone queries in a calm and professional manner\nAchieve retention targets\n Flexible work arrangements for better work-life balance \nGenerous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave\nMedical benefits ( Insurance and Annual Health Check-up)\nPension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance)\nTraining and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme) \nAdditional Benefits (Long Service Awards, Mobile Phone Reimbursement)Company bonus/ Profit share.\n\n*Benefits may vary based on position, tenure/contract/grade level*\nDNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.\n Postgraduate or Graduate with 4 to 5 years of relevant experience\nA management degree is an added advantage, but not mandatory\nProven ability to convert opportunities and close Recertification sales\nStrong communication skills in English (both written and verbal)\nEffective negotiation skills\nStrong interpersonal skills and a collaborative team player\nHigh proficiency in Microsoft Office applications\nAbility to quickly learn and operate various software tools \nSecurity and compliance with statutory requirements in the countries in which we operate is essential for DNV. 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