{"id":2304372,"url":"https://alion.io/job/dnv-senior-manager-ict-delivery-technical-operations-2","title":"Senior Manager ICT Delivery & Technical Operations","company":{"id":1755554,"name":"DNV","domain":"dnv.com","url":"https://alion.io/company/dnv-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":28,"ghost_share":0,"stale_share":0.964,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada","Vancouver, Canada","Calgary, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T19:25:48Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-23T16:14:37Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"DNV Business Assurance North America is expanding its ICT and information security certification business, including ISO/IEC 27001, ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, TISAX, and related assurance services.\nDNV Business Assurance North America is seeking a Senior Manager, ICT Delivery & Technical Operations is the senior leader accountable for the overall delivery, technical quality, client-facing execution, client satisfaction, and operational performance of DNV’s ICT certification services across North America. The role leads and directly manages the ICT delivery organization, with ICT auditors, technical experts, project managers, and other delivery resources reporting into the position.\nThe Senior Manager is responsible for ensuring services are delivered safely, consistently, on time, and in accordance with client commitments, accreditation requirements, certification rules, and DNV procedures. The role owns delivery capacity, audit quality, operational consistency, resource effectiveness, and the customer experience across the ICT service portfolio. This role contributes to business strategy, organizational development, capability building, investment and resource decisions, and scaling ICT delivery capabilities to support the continued growth of the business.\nDuring the initial growth phase of the ICT business, this role will be expected to personally perform audits in at least one relevant ICT standard or scheme, such as ISO/IEC 27001. The direct audit commitment will support current delivery needs, strengthen technical leadership, and help maintain close alignment with auditors, clients, and delivery operations as the team expands.\nThis is an opportunity to help build and scale a growing service line. As DNV’s ICT portfolio expands, the role is expected to evolve with the business, offering increasing responsibility and influence across people leadership, technical operations, client delivery, and service development.\nThis is a remote position that is based out of one of our DNV offices in Toronto, ON, Calgary, AB or Vancouver, BC with travel up to 10% domestic or international.\nFurther details regarding role-specific requirements will be shared during the interview process.\nWhat You'll Do\nLead ICT delivery and technical operations across Canada and USA with accountability for capacity, resource utilization, audit quality, delivery consistency, client-facing execution, client satisfaction, operational effectiveness, and successful completion of client commitments.\nProvide technical leadership and governance for ISO/IEC 27001 and related ICT assurance services, including ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, and TISAX. Maintain oversight of audit quality, technical reviews, nonconformities, certification recommendations, complex technical matters, and compliance with applicable accreditation and DNV requirements. \nPersonally perform ICT audits as part of the role’s initial responsibilities, based on the individual’s qualifications and areas of competence. Direct audit delivery will remain an important component of the role while the ICT delivery team and qualified auditor capacity continue to grow.\nLead and directly manage the ICT delivery organization, including auditors, technical experts, project managers, and other delivery resources. Build a high-performing team through recruitment, onboarding, workforce planning, competence development, auditor qualification and calibration, performance management, coaching, and succession planning. \nEstablish clear expectations and accountability for auditor performance, technical competence, delivery quality, customer experience, and professional conduct, while maintaining an environment that supports collaboration, development, and continuous improvement. \nOwn workforce capacity and delivery improvement, aligning resources and technical capabilities with client demand and business growth. Monitor delivery performance and implement scalable processes, tools, and operating practices that improve efficiency, audit completion, report turnaround, quality, and resource effectiveness. \nServe as executive delivery sponsor for strategically important ICT clients, maintaining oversight of major, complex, multi-site, or global programs and accountability for delivery excellence, program governance, customer satisfaction, risk management, and timely resolution of escalated issues. \n Contribute to the leadership and development of the business help shape business strategy, organizational development, capability investments, and resource plans, translating strategic priorities into executable delivery plans. \nLeadership and Interpersonal Qualities\nCredible and collaborative leader who can set direction, establish accountability, develop people, and build a high-performing delivery organization. \nSound judgment when balancing technical quality, client needs, delivery commitments, resource constraints, business priorities, and certification integrity. \nStrong communicator with the ability to build trust and alignment among auditors, clients, cross-functional teams, and senior leadership. \nProfessional confidence balanced with humility, curiosity, adaptability, and openness to feedback. \nAbility to lead through direct authority and influence within a matrixed organization while maintaining impartiality, independence, confidentiality, and appropriate certification boundaries. \nGrowth-oriented mindset with the ability to build scalable delivery capabilities and lead effectively in an evolving business environment. \nWhat Success Looks Like\nSuccess in this role means building and leading a scalable, high-performing ICT delivery organization across North America. \nThe Senior Manager, ICT Delivery & Technical Operations will be accountable for client delivery excellence, technical quality, auditor performance and development, delivery capacity, operational consistency, customer satisfaction, resource effectiveness, and the successful execution of DNV’s ICT delivery priorities. \nThe right person will combine technical credibility, operational leadership, people management, sound client judgment, and a genuine interest in building the delivery organization. As DNV’s ICT portfolio expands, this individual will play an increasingly important role in leading delivery and shaping the future of ICT certification services across North America. \nGenerous paid time off (vacation, sick days, company holidays, personal days) \nMedical, Dental, and Vision benefit plans available to all employees \nSpecial programs - Employee Assistance Program and accident and critical illness options for you and your family \nWorkplace strategies for mental help resources available to all employees \nRegistered Retirement Savings Plan (RRSP) with company match \nCompany provided life insurance, short-term, and long-term disability benefits \nEducation Assistance Program \nFlexible work schedule with hybrid opportunities \nConsumer discounts and rewards through our BenefitsHub \nAdvancement opportunities \n**Benefits may vary based on position, tenure, location, and employee election**'\nDNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. The range of starting pay for this role is $140,000 CAD - $165,000 CAD.\n12.16.2026\nDNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.\n What is Required\nBachelor's degree in Cybersecurity, Information Security, Information Systems, Computer Science, Information Technology, Engineering, Business Administration, Accounting or a related field.\nMinimum of seven (7) years of relevant experience. \nStrong experience with ISO management system audits and ICT-related assurance services, including ISO/IEC 27001 and related standards or schemes such as ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, TISAX, cloud security, privacy, AI governance, cybersecurity, or automotive information security.\nDemonstrated experience leading an audit delivery function, technical team, or complex portfolio of certification engagements, including direct responsibility for people leadership, client delivery, technical quality, capacity, and operational performance.\nExperience overseeing strategically important clients, multi-site organizations, global certification programs, or other complex audit delivery models.\nStrong understanding of certification body operations, audit principles, technical review, objective evidence, nonconformity writing, certification recommendations, accreditation requirements, and impartiality.\nStrong operational and project management capabilities, including workforce and capacity planning, resource coordination, delivery monitoring, performance improvement, client escalation, and cross-functional collaboration.\nStrong written and verbal English communication skills.\nWe conduct pre-employment drug and background screening.\nWhat is Preferred\nLead auditor qualification for ISO/IEC 27001.\nRelevant professional certifications such as CISSP, CISA, CISM, CRISC, CCSK, or comparable credentials are beneficial.\n*Immigration-related employment benefits, 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