{"id":640582,"url":"https://alion.io/job/do-co-account-manager","title":"Account Manager","company":{"id":715783,"name":"DO & CO","domain":"doco.com","url":"https://alion.io/company/do-and-co","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":18,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hounslow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-08-05T10:13:00Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-09-28T01:03:47Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.\n Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading.\nUnderstand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance.\nSupport in effectively implementing and communicating account plans and activities.\nAttend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions - operations, health and safety, menu development and senior management to drive continuous improvement and innovation.\nEffectively use data in all aspects of the business and to drive objective decision making\nOversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team.\nEnsure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate.\nEnsure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same.\nEnsure the timely investigation and response to all customer complaints, delays, and other incidents with service impact\nAssist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client.\nOversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues\n Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational)\nDemonstrable account management / customer services experience\nStrong interpersonal skills to build good customer and group company relationships\nGood presentation and team leadership skills\nPassion for providing excellent customer service\nBasic Food Safety and Hygiene understanding\nAbility to think strategically and commercially\nStrong analytical and numeracy skills\nProcess driven and comfortable with complex data requirements\nDeveloping skills in forward planning with experience of Project Management related work\nProficient IT skills, including Microsoft Excel, Word, and PowerPoint - with an ability and/or willingness to learn other systems as required.\nEffective communicator with excellent written and verbal communication skills in English.\n We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:\nCompetitive salary\nOn-site role\nEnjoy perks by referring your friends through our Refer a Friend Scheme\nSave money and time with On-Site Free Meals\nExpand your skills and knowledge through our in-house training opportunities.\nA business where you can have a real impact, we’re not afraid of new ideas!\nGenuine career development opportunities, both nationally and internationally\nThe opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market\nDO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status","description_format":"text","description_chars":4085,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T20:01:34Z"}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.225,"p_room":0.35,"age_days":52,"expected_fill_days":21,"reasons":["conf:5","stale_co","win:tail"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/do-co-account-manager","json_url":"https://alion.io/job/do-co-account-manager.json","meta":{"generated_at":"2026-09-28T02:37:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1361,"day_limit":5000,"remaining_today":3639,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}