{"id":2341312,"url":"https://alion.io/job/do-it-wise-mid-level-servicenow-technical-consultant","title":"Mid-Level ServiceNow Technical Consultant","company":{"id":4423940,"name":"Do IT Wise","domain":"doitwise.com","url":"https://alion.io/company/do-it-wise","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Apex","optional":true},{"name":"Salesforce Flow","optional":true}],"status":"live","first_seen_at":"2026-10-12T11:18:00Z","employer_posted_date":null,"last_verified_at":"2026-10-12T11:18:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"We are looking for a Mid-Level ServiceNow Technical Consultant to join our ServiceNow Customer Workflows team and help deliver modern customer service and CRM transformation programs.\n\nThis role is suitable for people with experience in CRM, customer service, or enterprise platform consultants who enjoy solving complex business challenges and designing scalable digital solutions. While experience with the ServiceNow platform is a strong advantage, it is not mandatory. We are equally interested in strong consultants coming from platforms such as Salesforce, Microsoft Dynamics, or other enterprise CRM ecosystems who want to grow into ServiceNow Customer Workflows.\n\nYou will work as part of a project team, supporting configuration, development, testing, documentation, and solution delivery under the guidance of senior consultants and architects.\n\nServiceNow describes Customer Workflows as a way to go beyond traditional CRM by connecting customer service with other departments through digital workflows.\n\nWhat you will do\n\nAs a Mid-Level Technical Consultant, you will:\n\nConfigure and develop ServiceNow CSM / CRM features based on defined requirements.\n\nWork on case management, customer accounts, contacts, consumers, products, entitlements, SLAs, notifications, knowledge, and customer portals.\n\nBuild and maintain flows, business rules, client scripts, UI policies, forms, lists, reports, dashboards, and basic integrations.\n\nSupport data import, data mapping, testing, defect fixing, and deployment activities.\n\nParticipate in customer workshops, demos, sprint reviews, UAT support, and go-live activities.\n\nWork closely with senior consultants, architects, and functional consultants to understand solution designs and implement them correctly.\n\nDocument technical configurations and contribute to reusable delivery assets.\n\nSupport integrations with external CRM, ERP, billing, contact center, or customer-facing systems.\n\nGrow your knowledge of ServiceNow CSM, CRM, Customer Workflows, and platform best practices.\n\nProfile\n\nWhat we are looking for\n\nRequired experience:\n\n2–4 years of experience in enterprise software implementation, development, technical consulting, or solution engineering.\n\nHands-on experience with JavaScript, Flow Designer, Business Rules, Client Scripts, UI Policies, forms, lists, notifications, and basic ACL concepts.\n\nExperience working with requirements, user stories, testing, and Agile delivery.\n\nGood understanding of REST APIs and integrations.\n\nInterest in customer service processes, CRM, case management, portals, and workflow automation.\n\nGood communication skills and willingness to work directly with customers and internal delivery teams.\n\nPreferred experience:\n\nPrevious exposure to ServiceNow CSM implementation.\n\nServiceNow CAD or CSM Implementation Specialist certification.\n\nExperience with Service Portal, Employee Center, UI Builder, Virtual Agent, Knowledge Management, Service Catalog or integrations.\n\nExperience in consulting or project-based delivery.\n\nExposure to Salesforce or other CRM platforms.\n\nOpen to Salesforce professionals willing to convert to ServiceNow.\n\nWe actively welcome Salesforce developers, administrators, or technical consultants who want to grow into ServiceNow CRM / CSM.\n\nYou may be a good fit if you have worked with:\n\nSalesforce Service Cloud or Sales Cloud.\n\nCases, accounts, contacts, queues, assignment rules, entitlements, knowledge, communities / Experience Cloud, or service automation.\n\nSalesforce Flow, Apex, Lightning, integrations, or CRM data models.\n\nCustomer support or CRM transformation projects.\n\nWhat matters most is your technical foundation, customer-facing consulting experience, CRM process understanding, and motivation to grow into the ServiceNow ecosystem.\n\nAbout Inetum\n\nInetum is a European leader in digital services. Every day, the Group’s 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.\n\nPresent in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world’s leading software publishers – Salesforce, ServiceNow, Microsoft and SAP – and is pursuing a dedicated acquisition strategy to become one of Europe’s top 5 in these technologies, and offer the best expertise to its customers.\n\nAdditional Information\n\nWhat We Offer:\n\nExcellent remuneration package;\n\n24 paid vacation days;\n\nFlexible working arrangements;\n\nAdditional Health insurance;\n\nTraining and certifications;\n\nGreat working environment and team spirit.","description_format":"text","description_chars":4769,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T11:18:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["seen:0","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/do-it-wise-mid-level-servicenow-technical-consultant","json_url":"https://alion.io/job/do-it-wise-mid-level-servicenow-technical-consultant.json","meta":{"generated_at":"2026-10-14T04:34:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6415,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423940},"rest":"https://alion.io/mcp/rest/get_company?id=4423940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdo-it-wise-mid-level-servicenow-technical-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdo-it-wise-mid-level-servicenow-technical-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdo-it-wise-mid-level-servicenow-technical-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/do-it-wise-mid-level-servicenow-technical-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdo-it-wise-mid-level-servicenow-technical-consultant"}]}