{"id":2010957,"url":"https://alion.io/job/docaposte-technicien-support-informatique-n2-fh","title":"Technicien Support Informatique N2 F/H","company":{"id":52939,"name":"Docaposte","domain":"docaposte.com","url":"https://alion.io/company/docaposte","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ivry-sur-Seine, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-30T22:02:23Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T08:04:07Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Rejoignez notre équipe en tant que Technicien Support Informatique N2. Vous serez responsable de la gestion des incidents, du maintien en conditions opérationnelles, de la gestion des changements, de l'analyse et de l'amélioration continue, ainsi que de la documentation. Vous devez avoir une formation en informatique et une expérience de 3 à 5 ans dans le domaine.\nMissions\nAssurer le maintien en conditions opérationnelles des applications et des services IT, en garantissant leur disponibilité, leur performance et leur qualité de fonctionnement.\nPrendre en charge les incidents complexes, analyser les causes profondes, coordonner les actions de résolution et contribuer à l'amélioration continue de l'exploitation.\nParticiper aux mises en production, vérifier le bon déroulement des déploiements, contribuer aux plans de retour arrière et valider les contrôles post-déploiement.\nProfil recherché\nSAVOIR\n­ De formation supérieure Bac + 2 à Bac + 3 en informatique ou expérience équivalente *\n­ Expérience de 3 à 5 ans minimum en exploitation applicative, production informatique ou support. \n­ Bonne connaissance des environnements de production critiques. \n­ Maîtrise des processus ITIL (appréciée)\nSAVOIR-FAIRE\n- Application des méthodologies de développement agile et de gestion de projets\n- Diagnostiquer et résoudre les incidents de niveau 2. \n- Analyser les causes des dysfonctionnements et proposer des actions correctives. \n- Assurer le maintien en conditions opérationnelles des applications. \n- Gérer les incidents, problèmes et changements dans le respect des SLA. \n- Utiliser les outils de supervision, de ticketing et d'exploitation. \n- Rédiger et maintenir la documentation technique. \n- Collaborer avec les équipes techniques et les prestataires. \n- Contribuer à l'amélioration continue de la qualité de service.\nSAVOIR-ETRE\n- Esprit d'équipe \n- Autonomie\n- Pédagogie\n- Communication écrite et orale","description_format":"text","description_chars":1919,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:02:51Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.815,"p_room":0.9,"age_days":20,"expected_fill_days":32,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/docaposte-technicien-support-informatique-n2-fh","json_url":"https://alion.io/job/docaposte-technicien-support-informatique-n2-fh.json","meta":{"generated_at":"2026-10-21T12:54:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18219,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52939},"rest":"https://alion.io/mcp/rest/get_company?id=52939"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdocaposte-technicien-support-informatique-n2-fh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdocaposte-technicien-support-informatique-n2-fh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdocaposte-technicien-support-informatique-n2-fh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/docaposte-technicien-support-informatique-n2-fh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdocaposte-technicien-support-informatique-n2-fh"}]}