Senior Technical Account Manager (EMEA)

Overview

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls.

Job Description

As a Senior Technical Account Manager, you will serve as a critical strategic partner and trusted technical advisor for our most complex and high-value customers.

Responsibilities

• - Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives.
• - Act as the voice of the customer for the product and engineering teams, synthesising and prioritising feedback from multiple accounts to directly influence the Docker product roadmap.
• - Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance.
• - Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy.
• - Architect and execute complex adoption plans that address critical technical and business challenges.
• - Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with Docker to senior leadership.

Required Skills

• - 4+ years of experience in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, Solution Engineer or DevOps Consultant), with a demonstrated track record of managing and expanding high-value enterprise accounts.
• - Deep, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem.
• - Proven ability to lead and orchestrate technical strategy for multiple, complex accounts, proactively identifying and resolving systemic issues before they become critical.
• - Exceptional executive presence and communication skills, with a track record of building trusted relationships with C-level and VP-level stakeholders.
• - Bonus: Experience building or contributing to a formal TAM program.

Benefits

• - Freedom & flexibility; fit your work around your life
• - Designated quarterly Whaleness Days plus end of year Whaleness break
• - Home office setup; we want you comfortable while you work
• - 16 weeks of paid Parental leave (after 6 months of employment)
• - Technology stipend equivalent to $100 USD net/month
• - PTO plan that encourages you to take time to do the things you enjoy
• - Training stipend for conferences, courses and classes
• - Equity; we are a growing start-up and want all employees to have a share in the success of the company
• - Medical benefits, retirement and holidays vary by country
• - Remote-first culture, with offices in Seattle and Paris