{"id":181259,"url":"https://alion.io/job/docker-senior-technical-account-manager","title":"Senior Technical Account Manager","company":{"id":569,"name":"Docker","domain":"docker.com","url":"https://alion.io/company/docker","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":187000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-31T16:57:31Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-25T10:46:36Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"About Docker\nDocker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.\nWe are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.\n_______________________________________________________________________\nAs a Senior Technical Account Manager (TAM) at Docker, you will serve as a trusted advisor to our most strategic customers, ensuring they realize measurable value from their investment in Docker’s platform. TAMs are responsible for guiding adoption, managing technical relationships, and influencing customer outcomes across the post-sales lifecycle.\nThis role sits within Docker’s Customer Engineering Group, which unifies pre- and post-sales technical teams to deliver a seamless, outcomes-driven customer experience. You’ll collaborate closely with Solutions Engineers, Engagement Services, and Product teams to help customers accelerate time-to-value, reduce friction, and achieve long-term success with Docker.\nResponsibilities\nCustomer Success and Adoption\nBuild strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria.\n\nDrive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes.\n\nConduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth.\n\nAnticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams.\n\nTechnical Engagement and Collaboration\nServe as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support.\n\nPartner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter.\n\nCreate and share reusable best practices, reference architectures, and technical playbooks that scale customer success.\n\nProvide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends.\n\nOperational Excellence\nMaintain high-quality documentation of customer engagements, health status, and progress toward success metrics.\n\nContribute to a consistent TAM engagement model, leveraging standardized processes for onboarding, health reviews, and renewals.\n\nSupport development of scalable initiatives such as 1:many workshops and digital enablement programs.\n\nQualifications\n4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer).\n\nStrong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices.\n\nProven ability to translate technical capabilities into business outcomes and drive measurable customer value.\n\nExcellent communication skills across both technical and executive audiences.\n\nSkilled at identifying patterns and building long-term strategies beyond point solutions.\n\nComfortable working cross-functionally in a global, distributed organization.\n\nBonus Qualifications\nExperience with developer-first platforms or PLG (product-led growth) models.\n\nFamiliarity with AI/ML infrastructure or agent-based development platforms.\n\nPrior experience in post-sales or lifecycle management at an infrastructure or SaaS company.\n\nWhat to Expect\nFirst 30 Days\nComplete onboarding and ramp-up training on Docker’s products, tools, and engagement frameworks.\n\nShadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms.\n\nMeet your portfolio of customers and understand their environments, goals, and success metrics.\n\nBuild relationships with internal partners including Support, Product, and Sales.\n\nReview existing customer documentation and success plans to identify initial opportunities for impact.\n\nFirst 90 Days\nTake ownership of a customer portfolio and begin leading account engagements. Conduct your first technical or executive business reviews with guidance from your manager.\n\nEstablish a cadence of customer check-ins, documenting key success milestones and adoption progress.\n\nIdentify at least one process or content improvement that can scale customer engagement or reduce friction.\n\nContribute to cross-functional discussions that connect customer insights with product feedback.\n\nOne Year Outlook\nOwn the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores.\n\nBuild executive relationships and serve as the customer’s voice within Docker.\n\nContribute to building the broader TAM engagement model through shared best practices and enablement resources.\n\nDemonstrate impact through increased customer value realization, renewal success, and platform expansion.\n\nMentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement.\n\nDocker does not offer visa sponsorship for this role.\nCompensation & Equity\nCanada: CA$201,600 - CA$288,000 OTE + equity\nUnited States: $139,125 - $198,750 OTE + equity\n______________________________________________________________________\nPosting Information\nOpen vacancy: This posting is for an existing open role.\n\nAI in hiring: Docker may use AI-assisted tools during our recruiting process.\n\nInterview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.\n\n______________________________________________________________________\nPerks & Benefits\nRemote-first by design - Work from your home, with offices in Seattle and Paris for connection and collaboration.\n\nFlexibility that fits your life - We trust you to manage your schedule while delivering great work.\n\nTime to recharge - Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.\n\nHome office support - Set up your workspace for comfort and success.\n\nTechnology stipend - Equivalent to US$100 net per month to help support your work.\n\nLearning & development - Annual stipend for conferences, courses, certifications, and continued learning.\n\nParental leave - 16 weeks of paid parental leave after six months of employment.\n\nEquity for all full-time employees - Share in Docker's long-term success as we continue to grow.\n\nComprehensive benefits - Medical, retirement, and paid holidays vary by country.\n\nDocker swag - Because representing the whale never gets old.\n\nDocker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.","description_format":"text","description_chars":7271,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","Virtualization & Containers","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-08-31T20:01:17Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.896,"p_room":0.75,"age_days":54,"expected_fill_days":60,"reasons":["conf:3","velocity","win:late"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/docker-senior-technical-account-manager","json_url":"https://alion.io/job/docker-senior-technical-account-manager.json","meta":{"generated_at":"2026-10-25T12:00:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17295,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":569},"rest":"https://alion.io/mcp/rest/get_company?id=569"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdocker-senior-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdocker-senior-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdocker-senior-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/docker-senior-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdocker-senior-technical-account-manager"}]}