{"id":2324038,"url":"https://alion.io/job/docomopacific-service-installer-technician","title":"Service/ Installer Technician","company":{"id":1951015,"name":"Docomo Pacific","domain":"docomopacific.com","url":"https://alion.io/company/docomopacific","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tamuning, Guam"],"countries":["GU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":61000,"period":"year","method":null,"sample_n":32998},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-04T00:00:00Z","employer_posted_date":"2026-05-04","last_verified_at":"2026-10-25T04:43:11Z","board_verified":true,"closed_at":null,"days_open":174,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":174},"description":"Join Our Team as a Service Installer Tech I (Field Technical Wireline)!\nAt Docomo Pacific, we believe in connection, bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we are powered by the spirit of Ina’fa’maolek, working together for the greater good.\nWe are looking for a Service Installer Tech I who is the hands-on expert who installs, troubleshoots, and repairs Docomo Pacific’s internet, TV, and phone services for customers. This role ensures reliable connections by working from the distribution tap to the customer’s home or office, handling everything from wiring and equipment setup to service upgrades and repairs. Technicians also educate customers on how to use their equipment, respond to outages, and perform safety checks, all while delivering excellent customer service and supporting the island community’s connectivity needs\nWhat You’ll Do\nAs a Service Installer Tech I, you’ll be the friendly face (and skilled hands) behind the installation, repair, and support of Docomo Pacific’s internet, TV, and phone services. Every day is different as you might be troubleshooting in the field, educating a family on their new setup, or making sure a local business has reliable service.\nInstall, troubleshoot, and repair CATV, internet, and VoIP services from the distribution tap to the customer’s home or office. \nEducate customers on how to get the most out of their digital boxes, modems, and phone systems. \nPerform new installations, disconnects, reconnects, and wiring-making sure every job is clean, professional, and reliable. \nMonitor and repair CATV leakage, audit connections, and document repairs. \nSupport customers with service upgrades or new product sales. \nRespond to outages and after-hours calls on a rotating basis. \nAlways put safety first, following OSHA, NEC, and company guidelines. \nTeam up with other technicians, supervisors, and field leads to solve problems and share knowledge. \nWhat We’re Looking For\nWe want go-getters who enjoy solving problems, love working with technology, and are motivated by helping others. If you:\nLike working with your hands and don’t mind climbing ladders or working outdoors. \nEnjoy talking to people and can explain tech in a simple, customer-friendly way. \nAre dependable, safety-conscious, and detail-oriented. \nWant a career (not just a job) with room to grow. \nAre curious about technology and eager to learn. \n…then you’ll be a great fit for our team!\nQualifications\nHigh school diploma or GED required. \nValid Guam AB Chauffeur’s License & Health Certificate. \nComfortable working outdoors, climbing ladders, or using aerial lift equipment. \nAbility to use tools like Digital Multi Meters (DMM) and Signal Level Meters (SLM). \nGood communication skills and are able to explain tech in simple, customer-friendly ways. \nPhysically able to lift up to 75 lbs and work 8-10 hour shifts with flexibility (days, nights, weekends, and holidays). \nWork Schedule\nThis is a full-time role, with occasional flexibility based on department and company needs. \nWhy You’ll Love It Here\nWhen you join our team, you become part of something bigger, helping connect our island communities and driving positive change for the future. You’ll work with passionate colleagues in a supportive environment that values growth, innovation, and teamwork. Also, we provide:\nCareer Growth: Start here and move up. Docomo Pacific invests in your training and development. \nCommunity Impact: Every connection you install strengthens our island communities. \nTeam Culture: You’re never alone and we’ve got each other’s backs with the spirit of Ina’fa’maolek (working together for the greater good). \nBenefits & Perks: Competitive pay, health coverage, paid time off, and more. \nPride & Purpose: Be part of Guam and CNMI’s most trusted telecom provider, delivering “Tomorrow’s Islands, Today.” \nReady to lead with purpose and help shape the future of island connectivity?\nApply today and be part of the Docomo Pacific story.\nAt DOCOMO PACIFIC, we celebrate what makes each of us unique. We’re proud to be an Equal Opportunity Employer-committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. 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