{"id":3645223,"url":"https://alion.io/job/docplanner-patient-care-operations-analyst","title":"Patient Care Operations Analyst","company":{"id":6247,"name":"Docplanner","domain":"docplanner.com","url":"https://alion.io/company/docplanner","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":87,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0.111,"time_to_fill_p50_days":51,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Curitiba, Brazil","São Paulo, Brazil","Rio de Janeiro, Brazil"],"countries":["BR"],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"SQL","optional":false},{"name":"Superset","optional":false}],"status":"closed","first_seen_at":"2026-11-02T17:59:02Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T08:01:45Z","board_verified":false,"closed_at":"2026-11-05T08:01:45Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Company Description\nAt Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.\nLearn more about our products here:pro.doctoralia.es\nWhy join us?\nReal impact - We help doctors help patients. Your work truly makes a difference.\nAt scale, yet agile - 3,000+ employees, but still fast, flexible, and hands-on.\nShape the future, sustain growth - Make a difference now and build for long-term success.\nJob Description\nWe're looking for a high-energy, execution-focused Analyst to join our Global Patient Care team and power the operations that support 14 countries. This isn't just about monitoring queues; it's about being the engine behind a healthy Salesforce ecosystem and the pioneer of our AI-driven automation strategy. You will bridge the gap between technical infrastructure and local impact, ensuring our global operations are data-backed, automated, and running at peak performance. If you thrive in a high-visibility environment where your work ships daily and directly empowers teams worldwide, we want to talk to you.\nHow will you make an impact?\nSalesforce & Patient Support Operations\nMonitor the health of our global Salesforce case operations (routing, queues, case-reason taxonomy) and catch problems before they affect patients or local teams.\nWork closely with our regional managers (LATAM & Spain, Europe) to understand each market's problems, challenges and improvement opportunities.\nTurn what you find into clear, prioritized requests (problem, evidence, impact), so we can fix it ourselves or take it to the global Salesforce team. Over time, you'll handle that conversation with Salesforce directly.\nTurn recurring operational issues into documented processes that work across markets while respecting each country's local needs.\nAI & Automation\nTrack how our AI case-reply tools and automations are performing, flag regressions and suggest improvements backed by data.\nHelp local teams adopt the automations we build with the Salesforce team, and gather their feedback on what works and what doesn't.\nAnalysis & Critical Thinking\nUse AI tools (Claude with our data connectors, Data Sage) and SQL to answer operational questions. What matters most is knowing which questions to ask and how to read the answers.\nIdentify, analyze and prioritize: turn data into a clear recommendation and defend it, and challenge ours when you think we're missing something.\nMaintain our existing Superset dashboards and build simple ones when your own analysis needs them.\nQualifications\nWhat will help you thrive?\n2-5 years of experience in Operations, Strategy Ops, Sales Ops, RevOps, or Data Analysis;\nUnderstanding of product and business dynamics;\nTechnical Prowess: You have working SQL skills (joins/aggregations) and can navigate Salesforce Service Cloud and Superset (or similar BI tools).\nGlobal Communicator: Your English is sharp (written and spoken), and you can distill complex analysis into structured, persuasive business cases.\nBias to Action: You are a closer. You tackle small tasks the same day and have the grit to drive large initiatives to the finish line.\nBonus Points: You bring experience in support operations or speak Spanish, adding even more value to our multi-country coordination.\nWhat to Expect from Our Hiring Process\nWe like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):\n1⃣Intro Chat - A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and motivation.\n2⃣ Hiring Manager Interview - A deeper conversation about your background, aspirations, and experience with Flavia Soccol and André Mosko as your potential managers in this role. Take this chance to ask anything on your mind-it’s just as much about making sure we’re the right fit for you, too.\n3⃣ Business Case - A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings.\n4⃣ References & Offer!\nWhy You’ll Love It Here\nGlobal Benefits - No matter where you are, you’ll have access to:\nHealthcare insurance - so you can focus on what matters.\n\nWellness that works for you - from gym memberships to mental health support, we’ve got you covered.\n\nTime off that counts - whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.\n\nLocal Perks - Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.\nCareer Growth - We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths-whether within your team or through cross-functional projects.\nA Truly Global Team - Work with talented people from all over the world in a diverse and inclusive environment.\nFlexibility That Works for You - Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.\nPlease note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.\nWhat We Believe In\nAt Docplanner, our values guide everything we do:\nFocus on results - we're here to make an impact.\nThink like an owner - take responsibility, drive outcomes.\nKeep it simple, keep it lean - smart solutions over complexity.\nBe respectful and radically honest - openness builds trust.\nLearn and be curious - growth is part of the job.\nDon’t just take our word for it-check out our Glassdoor to hear what our people say!\n_________________________________________________________________________\nWe are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.","description_format":"text","description_chars":6748,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Gym membership","Parental leave"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"},{"name":"São Paulo","iso":null,"kind":"city"},{"name":"Rio de Janeiro","iso":null,"kind":"city"},{"name":"Curitiba","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Practice Management Software","Patient Access & Booking"],"lifecycle":[{"event":"open","at":"2026-11-02T22:35:14Z"},{"event":"close","at":"2026-11-05T08:01:45Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/docplanner-patient-care-operations-analyst","json_url":"https://alion.io/job/docplanner-patient-care-operations-analyst.json","meta":{"generated_at":"2026-11-09T03:01:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":752,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6247},"rest":"https://alion.io/mcp/rest/get_company?id=6247"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdocplanner-patient-care-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdocplanner-patient-care-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdocplanner-patient-care-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/docplanner-patient-care-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdocplanner-patient-care-operations-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3645223}},{"tool":"search_jobs","arguments":{"company":"docplanner.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3645223},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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