{"id":785293,"url":"https://alion.io/job/doctify-account-manager","title":"Account Manager","company":{"id":371,"name":"Doctify","domain":"doctify.com","url":"https://alion.io/company/doctify","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-21T14:17:20Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-05T23:48:38Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"We’re Doctify\nDoctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence.\nFounded in 2015 and backed by $30m+ in funding, Doctify operates across 7 countries. We are uniting the global healthcare community, one trusted connection at a time.\nWe do things differently here at Doctify, we are boldly leading a digital revolution in healthcare and are confident in our mission.\nAbout The Role\nWe’re looking for a commercially driven Account Manager to join our customer success team, taking ownership for a high-growth portfolio of accounts.\nThis is not a supporting role, you will use your experience to own an entire portfolio end-to-end. From onboarding new customers onto the platform through to renewals, and retention. If you’re a self-starter who rolls their sleeves up, gets things done, and wants real ownership, we’d love to hear from you!\nYou’ll be responsible for\nOwning the full customer lifecycle in your market, from onboarding new customers through to account management, renewals, and churn prevention\n\nDriving rapid, high-quality onboarding that sets customers up for long-term success and measurable ROI\n\nManaging a high-volume book of business with a proactive approach, identifying growth opportunities, risks, and expansion within your accounts\n\nBuilding deep relationships with customers, understanding their needs and demonstrating ongoing value throughout the partnership\n\nHandling churn requests and renewal negotiations with confidence, finding solutions that protect and grow revenue\n\nActing as a key contributor to our international growth, sharing market insights, feeding back on trends, and helping shape how we scale\n\nOperating with autonomy and accountability, making independent decisions, and finding solutions\n\nWhat success looks like\nStrong retention and renewal rates across your portfolio\n\nCustomers achieving fast time-to-value, post onboarding\n\nConsistent expansion activity such as upsells, referrals, and growing account footprint\n\nHigh activity levels maintained across a demanding volume of accounts\n\nA portfolio and market that is visibly better than it was when you first arrived\n\nAbout you\nYou have 2+ years of experience in account management, customer success, or sales\n\nYou have operated in a high-volume and fast-paced environment\n\nYou have experience working within a business launching into new markets would be desirable\n\nYou’re commercially driven and think in terms of revenue, retention, and growth, not just activity\n\nYou’re highly organised, prioritise well, and take ownership of finding a way to get things done\n\nYou’re a confident communicator who thrives on calls with customers and able to influence outcomes\n\nLast but by no means least - you believe in our mission and want to be part of revolutionising the healthcare industry with us!\n\nWhat We Offer\nAt Doctify, we shape careers with purpose. Our benefits are designed to fuel your growth, flexibility, and wellbeing.\nTime off, flexibility & balance\n28 days annual leave (25 + 3 between Christmas and New Year), earning up to 30 days leave with tenure\n\n2 weeks of remote working annually (within 3-hour time zone of HQ)\n\nHybrid working model\n\nEnhanced Parental Leave\n\nMedicash health cash plan\n\n⭐ Setting you up for success\nCompetitive, benchmarked compensation (base salary plus commission)\n\n3-month immersive onboarding experience\n\nOngoing learning through expert-led sessions, leadership insights, and soft-skill development\n\nClear internal mobility pathways to accelerate your career\n\nThe uniquely Doctify experience\nDaily team huddles to connect, share wins and spark ideas\n\nRegional Lunch Clubs & team socials powered by our Fun Police\n\nQuarterly Doctifier nominated Impact Awards\n\nEmployee referral bonus: £700 (or local equivalent) per hire\n\nOur Commitment to DEIB\nDiversity, equity, inclusion and belonging aren’t just values. They’re at the core of what makes us Uniquely Doctify. These principles shape how we work, how we work, how we build our teams, how we design our policies, and how we bring our mission to life.\nAs a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers and each other. We’re committed to creating a fair, inclusive environment where everyone is heard, respected and empowered to thrive.\nWe want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments, we’re happy to discuss how we can support you. You can contact us at .","description_format":"text","description_chars":4925,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity","Growth opportunities","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Patient Access & Booking"],"lifecycle":[{"event":"open","at":"2026-09-12T01:44:15Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-03T21:09:13+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.467,"p_room":0.28,"age_days":44,"expected_fill_days":16,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/doctify-account-manager","json_url":"https://alion.io/job/doctify-account-manager.json","meta":{"generated_at":"2026-10-06T00:20:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":401,"day_limit":5000,"remaining_today":4599,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":371},"rest":"https://alion.io/mcp/rest/get_company?id=371"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdoctify-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdoctify-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdoctify-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/doctify-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdoctify-account-manager"}]}