{"id":2218896,"url":"https://alion.io/job/doctors-data-doctorsdata-com-customer-service-representative","title":"Customer Service Representative","company":{"id":2503033,"name":"Doctor's Data doctorsdata.com","domain":"doctorsdata.com","url":"https://alion.io/company/doctorsdata","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St. Charles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T19:12:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-11T01:39:37Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Do you enjoy helping others and providing exceptional customer service? If so, we may have the position for you!\n\nThe Customer Service Representative provides professional, dependable, and client-focused support primarily through incoming telephone calls. This position assists clients with questions related to new and existing orders, account information, laboratory services, specimen collection requirements, and other general service needs.\nThe Customer Service Representative provides information and assistance using established company procedures, approved resources, and available guidance. This position does not provide medical advice or interpret laboratory results.\nSuccess in this role requires strong communication and active listening skills, accuracy, attention to detail, dependability, sound judgment, and a commitment to providing a positive and professional client experience. The position works collaboratively with other team members and departments to ensure client needs are appropriately addressed.\n\nEssential Responsibilities\nAnswer and manage incoming client telephone calls in a timely, professional, and courteous manner.\nListen attentively to clients, identify their needs, and provide accurate information and appropriate assistance using approved company resources, procedures, and guidance.\nAssist clients with questions regarding laboratory services, specimen collection requirements, new and existing orders, account information, and other general service-related matters within the scope of the position.\nProvide courteous, professional, and empathetic service during all client interactions.\nAddress client questions and concerns within established guidelines and appropriately escalate matters requiring additional assistance, authorization, or expertise.\nAccurately enter, review, and update client, patient, order, and service-related information in company systems.\nDocument client interactions, actions taken, and necessary follow-up accurately and completely.\nFollow established customer service, confidentiality, call-handling, documentation, and operational procedures.\nCollaborate with internal departments and team members to address client needs and facilitate resolution of issues.\nMaintain the confidentiality and security of patient, client, and company information in accordance with company policies and applicable requirements.\nMeet established department expectations for call quality, productivity, accuracy, documentation, and client service.\nComplete assigned offline work, administrative responsibilities, and individual or departmental projects accurately and within established timeframes.\nMaintain focus, professionalism, and productivity while managing a consistent volume of incoming calls and related responsibilities.\nPerform other client service and administrative duties as assigned.\nQualifications\nHigh school diploma or equivalent required.\nPrevious customer service, call center, laboratory, healthcare, medical office, or related experience preferred.\nEffective verbal and written communication skills.\nStrong active listening and interpersonal skills.\nAbility to communicate clearly, professionally, and respectfully with clients and coworkers.\nStrong attention to detail and ability to accurately enter, review, and document information.\nAbility to manage incoming calls, identify client needs, and appropriately prioritize responsibilities.\nAbility to remain calm, professional, and solution-oriented when assisting frustrated or challenging clients.\nAbility to follow established procedures, use available resources, and seek guidance or escalate matters when appropriate.\nProficiency with computer systems and the ability to learn and effectively use new software and technology.\nDemonstrated dependability, accountability, and follow-through.\nAbility to work effectively both independently and as part of a team.\nKey Performance Expectations\nSuccess in this position is demonstrated by the ability to:\nRespond promptly, professionally, and courteously to incoming client calls.\nAccurately identify customer needs through effective communication and active listening.\nProvide accurate and efficient assistance within the established scope of the position.\nResolve routine client questions and concerns using approved resources and established procedures.\nRecognize when an issue requires escalation and appropriately involve the necessary resource or department.\nMaintain complete, accurate, and timely documentation.\nConsistently protect confidential patient, client, and company information.\nMeet established department standards for call quality, productivity, accuracy, and client service.\nDemonstrate dependability, accountability, professionalism, and effective follow-through.\nMaintain appropriate focus, engagement, and productivity throughout the workday.\nContribute positively to team and departmental goals.\nPhysical Requirements\nThe physical requirements described below are representative of those necessary to perform the essential functions of this position, with or without reasonable accommodation.\nAbility to remain in a seated or stationary position for extended periods while performing telephone- and computer-based work.\nAbility to regularly operate a computer, keyboard, telephone/headset, and other standard office equipment.\nAbility to communicate effectively with clients and coworkers by telephone and through other verbal and written methods of communication.\nAbility to view and work with information displayed on computer screens and in written or electronic documents.\nAbility to occasionally move about the office or work area to access equipment, materials, or other departments.\nAbility to occasionally handle or move standard office materials and supplies.\nWork Environment\nThis is an onsite call-based customer service position, with incoming telephone calls serving as the primary method of client interaction. The role requires regular use of telephone and computer systems and the ability to remain focused, professional, and engaged while managing a consistent volume of incoming calls and related responsibilities.\nThe successful candidate will be comfortable working in a client-focused environment where effective communication, active listening, accuracy, confidentiality, adaptability, teamwork, and a commitment to excellent customer service are essential.\nBenefit Offering:\nLife, Medical, Dental, Vision Benefits\n401 (K) including employer match\nPaid PTO\nIf you fit the above profile, we would love to hear from you!\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWe are an E-Verify employer.\nDoctor’s Data, Inc. is a premier international clinical laboratory specializing in integrative medicine with over 50 years experience in providing specialty testing to health care practitioners around the world. A specialist and pioneer in essential and toxic elemental testing of multiple human tissues, our laboratory offers a wide array of functional testing. DDI’s tests are utilized in the assessment, detection, prevention and treatment of heavy metal burden, nutritional deficiencies, gastrointestinal function, hepatic detoxification, metabolic abnormalities and disease of environmental origin.\nFor more information about Doctor's Data, Inc. please visit our website: https://doctorsdata.com\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.\nIMPORTANT LINKS \nEEO is the Law Supplemental Notice Pay Transparency\nM-F 9am-5:30pm Full- Time - Onsite - Saint Charles, IL","description_format":"text","description_chars":7807,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Medical Laboratories"],"lifecycle":[{"event":"open","at":"2026-10-10T11:10:40Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.75,"p_room":0.9,"age_days":12,"expected_fill_days":21,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-11T01:55:14Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/doctors-data-doctorsdata-com-customer-service-representative","json_url":"https://alion.io/job/doctors-data-doctorsdata-com-customer-service-representative.json","meta":{"generated_at":"2026-10-11T01:55:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2896,"day_limit":5000,"remaining_today":2104,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2503033},"rest":"https://alion.io/mcp/rest/get_company?id=2503033"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdoctors-data-doctorsdata-com-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdoctors-data-doctorsdata-com-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdoctors-data-doctorsdata-com-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/doctors-data-doctorsdata-com-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdoctors-data-doctorsdata-com-customer-service-representative"}]}