MIS TECHNICIAN

POSITION SUMMARY The MIS Technician will provide level 1 support to DHHS’s internal customers. Critical to the operation, this Associate in this role will support System Administrators and Systems Engineers in the execution of tasks. They will also play a part maintaining and troubleshoot issues within DHHS’s rapidly expanding and changing infrastructure.

This position requires one to execute tasks at a fast pace to ensure other Associates in DH can perform their duties. DUTIES INCLUDE: Test and maintain operating systems, application software and system management tools. Monitor all installed systems and infrastructure.

Monitor and application performance for potential bottlenecks, identify possible solutions, and report to System Administrators and Systems Engineers to find and implement fixes. Works under the general direction from management. Updates existing documents that serves to capture domain and network information.

Participate in team on-call rotations. Support MIS during natural disasters such as Hurricane per DH’s Hurricane Preparedness Policy. Properly use any Asset and Inventory Control Systems implemented.

Contributor to DH IT Policies and Security. Liaise with vendors and other IT personnel for problem resolution. Manage new tools implemented to aid with the efficient workflow within MIS.

Monitor existing systems to ensure structural integrity. Working in a shift system is required for this role. Monitor Patch Management Systems and utilize them to ensure our security posture remains compliant.

Answer calls coming into the Helpdesk Line and creating the necessary ticket for the request. Updating and closing tickets in a satisfactory manner ensuring not to breach any established SLA Assist with the deployment and installation of new hardware and software. Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues.

Research and review new and existing business applications that will make DH a SmartHospital with a view giving Patients the WOW effect whiles interacting with us. Provide detailed information on incidents and outages affecting end users and backend infrastructure. Work on multiple IT projects providing regular updates as defined within the project to ensure success from launch to implementation.

Must be able to lift upwards to 50 lbs. for special projects (e.g. new server/SAN installation). Serve as a resource to any other department within DH whiles representing MIS for the purpose of capturing information from an IT perspective to discuss with the team later. Able and willing to travel to multiple sites within New Providence, The Bahamas at large and any other location globally where DH may expand.

Assist the MIS Department with any other duties or tasks assigned.