{"id":2954235,"url":"https://alion.io/job/document-customer-service-specialist","title":"Customer Service Specialist","company":{"id":4420495,"name":"document","domain":"kuhlmanelectricalservices.com","url":"https://alion.io/company/kuhlmanelectricalservices","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Danvers, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T20:55:27Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T13:32:47Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We are seeking a dedicated and personable Customer Experience Specialist to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional customer support and ensuring a positive experience at every interaction. The ideal candidate is highly communicative, organized, and capable of handling multiple channels of customer engagement with professionalism and efficiency. Previous call center experience are highly valued to help us serve customers effectively.\nDuties\nRespond promptly and professionally to customer inquiries via phone, email, and chat channels\nProvide outstanding customer support by resolving issues, answering questions, and guiding clients through products or services\nConduct outbound calls to follow up with clients, gather feedback, or promote new offerings\nMaintain accurate records of customer interactions using data entry and CRM systems\nDemonstrate excellent phone etiquette and communication skills in all interactions\nAnalyze customer feedback and service data to identify trends and recommend improvements\nQualifications\nProven experience in customer service, call center roles, or client support preferred\nStrong communication skills with the ability to engage effectively in English; bilingual skills are a plus\nAbility to handle high-volume calls with professionalism and patience\nExcellent data entry skills with attention to detail and typing accuracy\nExperience with outbound calling and sales techniques is desirable\nAbility to work well independently as well as part of a team in a fast-paced environment\nAbility to multitask, prioritize and manage time effectively\nAssociates degree required. Bachelor’s degree preferred.\nThis position offers an engaging opportunity for individuals passionate about delivering exceptional customer experiences while developing their communication and technical skills.\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nOn-the-job training\nPaid time off\nParental leave\nProfessional development assistance\nVision insurance\nExperience:\nCustomer Service: (Required)\nAbility to Commute:\nDanvers, MA 01923 (Required)\nWork Location: In person","description_format":"text","description_chars":2173,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Dental insurance","Health insurance","Parental leave","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-20T20:55:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":31,"reasons":["conf:0","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/document-customer-service-specialist","json_url":"https://alion.io/job/document-customer-service-specialist.json","meta":{"generated_at":"2026-10-24T17:12:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24948,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420495},"rest":"https://alion.io/mcp/rest/get_company?id=4420495"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdocument-customer-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdocument-customer-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdocument-customer-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/document-customer-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdocument-customer-service-specialist"}]}