{"id":1470566,"url":"https://alion.io/job/document-employment-coach-3","title":"Employment Coach","company":{"id":673149,"name":"Acorn Training","domain":"acorntraining.co.uk","url":"https://alion.io/company/acorntraining-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Daventry, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27900,"max":27900,"currency":"GBP","period":"year","gross":null,"usd_annual":37346},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T16:02:40Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T07:07:06Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"We reserve the right to close this advertisement at any time if we receive suitable applications for the role.\nAn exciting opportunity for you to develop your career with the third fastest growing training provider in the United Kingdom. Acorn Training is a highly successful, skills, justice, employment and health provider with strong corporate values and inclusive ethos - winner of The World Skills UK Social Inclusion and Diversity Network of the Year award.\nYou will join us at our most exciting time, with strong plans to double the size of the business each year over the next 5 years, spearheading opportunities to get The United Kingdom back to work and improving the skills of the workforce; enabling strong and sustainable future careers for all.\nKey Responsibilities and Key Performance Indicators\nManage a customer case load effectively to ensure customer realise their full potential and move into sustainable employment\nProvide one to one information, advice and guidance sessions to customer currently seeking sustainable employment\nPrepare job search materials and differentiated products to meet the needs of the customer\nWork with local employers and develop an awareness of the local labour market to identify key opportunities for customer and employers\nSupport and sign post customer identified pastoral needs\n Provide information, advice and guidance on learning programmes and qualifications\nCoach customers and promote positive behaviours associated with employment\nMonitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirements\nKeep accurate records to monitor customer progress towards individual goals, setting effective SMART targets\nWork with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents offenders and offenders in the community\nIdentify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills\nEnsure that policies with regards to Child and Adult at Risk are adhered to\n Ensure that policies with regards to Data Security are adhered to\nMaintain a positive and professional company image at all times\nSupport the company Quality Policy and Information Security priorities\nSupport the company’s equality of opportunity statement at all times\nWork safely, supporting the company Health and Safety Policy\nPerform any additional requests in line with the key responsibilities of this role\n\nKey Performance Indicators\nReferrals to schemes within Acorn Training \nMonitoring outcomes for each candidate \nFace to Face meetings which each candidate in line with company expectations and standards\nCustomer service satisfaction\nSkills, Knowledge and Expertise\n Qualifications and specific training\nFull NVQ Level 2 in customer service, business administration, accounting, or IT (essential)\nGCSE (or equivalent) in English Language and Mathematics (essential)\nLevel 2 IT Qualification, such as ECDL (European Computer Driving Licence) (essential)\nLevel 3 Information, Advice and Guidance qualification (desirable)\nIEP Accredited Sector Induction (Level 2) (desirable)\nIEP Accredited Certificate in Employability Practice (Level 3) (desirable)\nFirst Aid at Work Certificate (desirable)\nIOSH Health and Safety Qualification (desirable)\n Experience\nSkills for Life awareness (desirable)\nKnowledge of the local labour market (desirable)\n Knowledge\nBarriers to learning and employment (essential)\nHow to support customer and promote independence (essential)\nSupport strategies for various customer specific needs (essential)\nDelivery of Learning and Skills Council and/or DWP contracts (essential) \n Skills\nFull Driving licence with access to a car with Business Insurance (essential)\nThe ability to work under pressure in a highly performance driven organisation (essential)\nThe ability to work effectively as part of a team (essential)\nThe ability to work accurately and actively programme solving (essential)\nThe ability to reflect on your own performance to support quality improvement (essential)\nThe ability to manage time effectively and plan your own work load (essential)\nThe ability work with little supervision or guidance (essential)\nThe ability to maintain one’s own motivation when things are getting tough (essential)\nThe ability to be proactive (essential)\nThe ability to understand one’s own limitations within the role (essential) \nWe welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs.\nAs users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy\nPlease get in contact with  to discuss alternative options you may require, or alternative application methods\nJob Benefits\nFlexible working including home-based, centre-based, or hybrid job role dependant \nUp to 26 days annual leave, with the option to purchase up to 10 additional days\nPension scheme to support your long-term financial wellbeing\nTraining and professional development, including CPD workshops and professional qualifications \nWestfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers\nWellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge\nDisability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces\nAnnual paid volunteering day and charity initiatives\nCash incentives for Employee of the Month and Employee of the Year awards\n£500 Recommend a friend scheme","description_format":"text","description_chars":6090,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vocational Education","Career Services"],"lifecycle":[{"event":"open","at":"2026-09-29T16:02:40Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.405,"p_room":0.45,"age_days":25,"expected_fill_days":13,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":37346,"is_top_pay":false},"html_url":"https://alion.io/job/document-employment-coach-3","json_url":"https://alion.io/job/document-employment-coach-3.json","meta":{"generated_at":"2026-10-24T11:15:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15943,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673149},"rest":"https://alion.io/mcp/rest/get_company?id=673149"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdocument-employment-coach-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdocument-employment-coach-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdocument-employment-coach-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/document-employment-coach-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdocument-employment-coach-3"}]}