{"id":1623858,"url":"https://alion.io/job/document-fraud-operations-officer-i","title":"Fraud Operations Officer I","company":{"id":2091758,"name":"Global Credit Union","domain":"globalcu.org","url":"https://alion.io/company/globalcu","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Anchorage, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":79989,"max":132798,"currency":"USD","period":"year","gross":null,"usd_annual":132798},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T20:54:56Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T14:48:11Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Overview\nReports to: Fraud Operations & Investigations Manager\nFunctions Supervised: Fraud prevention, investigation, and claims resolution.\nPrimary Functions: Responsible for the daily supervision of the Fraud Operations department including the completion of daily work distribution, investigation and claims resolution. Responsible for the development and coaching of Fraud Operations team members. Maintain effective processes, standards, reporting, and recommendations to balance mitigation efforts against acceptable service levels.\nDuties and Responsibilities:\nFront Line Team Supervisor\nSupervise staff to ensure the distribution and timely completion of fraud claims, daily tasks, queues and reports to reduce losses where possible. \nEnsure alert penetration rates, service level agreements, alert/case inventory, and production quality align with risk tolerance thresholds established by Fraud Strategy & Analytics, as well as executive leadership. \nAssist with escalated fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third party transfers, elder fraud, identity theft or other fraud issues.\nMaintain case files and work with law enforcement, adult protection agencies, and financial institution contacts for fraud related investigations.\nEnsure timely and accurate reporting of suspicious activity as required by the Bank Secrecy Act. \nAssist in the preparation of monthly miscellaneous, bonded and un-bonded claims charge off recommendations. \nAssist with the preparation and filing of insurance claims and the coordination of reimbursements from the bonding companies and other parties. \nCommunicate with members and internal departments to relay crucial information relating to fraud trends and escalated situations. \nAssist with the development of strong processes and procedures; ensure accurate and up to date documentation as changes occur. \nAssist with the personnel functions within the department including staffing, training, evaluating performance, employee morale, and policy compliance. \nPerform other duties as assigned.\nQualifications\nEducation: Bachelor's degree in Business Administration, Criminal Justice or related field.\nCreditable Experience in Lieu of Education: Three years of experience in the area of financial institution operations or financial crimes investigation of which at least two years should be in a comparable management position.\nExperience/Skills: Ability to resolve problems and function with minimal supervision. Thorough familiarity with banking and financial regulations. Strategic and tactical analysis skills as well as the ability to exercise discretionary judgment. Sound oral and written communications skills. Process-driven with the capability to design and implement solutions for increased efficiency and management oversight.\nTenure: Assignment to the Fraud Operations Officer I (Category 09), or Fraud Operations Officer II (Category 08) position will be determined by the candidate's education or experience. Advancement requires management recommendation and will be based on the candidate's certifications and/or performance.\nCompensation\nStarting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.\nSalary Pay Range: 08\n$79,989 - $132,798 annuallySalary Pay Range: 09\n$69,557 - $112,677 annuallyBenefits\nShort-term and long-term incentives\nComprehensive medical, dental and vision insurance plan that has HSA and FSA options\n401(k) plan with a 5% match\nEmployee Assistance Program (EAP)\nLife and disability coverage\nVoluntary cash benefits for accident, hospitalization and critical illness\nTuition Reimbursement\nGenerous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays\nClick here to view Global’s comprehensive Benefits Programs\nEqual Opportunity Employer","description_format":"text","description_chars":4091,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Credit Unions & Cooperative Banks","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-01T20:54:56Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.813,"p_room":0.75,"age_days":19,"expected_fill_days":25,"reasons":["conf:1","velocity","win:late","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":132798,"is_top_pay":true},"html_url":"https://alion.io/job/document-fraud-operations-officer-i","json_url":"https://alion.io/job/document-fraud-operations-officer-i.json","meta":{"generated_at":"2026-10-21T15:32:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22087,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2091758},"rest":"https://alion.io/mcp/rest/get_company?id=2091758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdocument-fraud-operations-officer-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdocument-fraud-operations-officer-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdocument-fraud-operations-officer-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/document-fraud-operations-officer-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdocument-fraud-operations-officer-i"}]}