{"id":1623872,"url":"https://alion.io/job/document-fraud-quality-control-officer-i","title":"Fraud Quality Control Officer I","company":{"id":2091758,"name":"Global Credit Union","domain":"globalcu.org","url":"https://alion.io/company/globalcu","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T20:54:56Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-25T08:04:50Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Overview\nReports to: Fraud Strategy & Analytics Manager\nFunctions Supervised: None\nPrimary Functions: Perform quality control reviews and testing of the Fraud Operations and Dispute Resolution pillars. Conduct sample alert/case reviews for policy and procedure compliance, to include but not limited to decision quality, loss mitigation, case resolution, and regulatory compliance. Perform quality control reviews on member interactions to ensure top-tier member service and respond to consumer complaints.\nDuties and Responsibilities:\nPossess and maintain a subject matter expert (SME) level of knowledge of Fraud Operations and Dispute Resolution processes, procedures, and systems.\nPrepare testing plans and scripts for review and sign-off by functional pillar management.\nReview testing samples, including reports, alerts, cases, disputes, member interactions, referrals, and reimbursements to ensure adherence to established policy and procedures.\nReview timeliness of Fraud Operations and/or Dispute Resolution activities and escalations for adherence to established policies and procedures.\nIssue draft and final reports of observations and testing results.\nRecommend changes to policies and procedures to reduce risk of employee errors, oversights, and malfeasance.\nReview consumer complaints to ensure timely resolution, identify training opportunities, and propose process improvements.\nReview member interactions with consideration for the member experience.\nPresent findings to management by conducting presentations and preparing written reports.\nAssist management to provide knowledge and skills development to department staff, as requested.\nCollaborate and share testing results with Fraud Strategy Officer and Fraud Reporting Analyst.\nContribute to departmental Monthly Business Reviews (MBR), Key Performance Indicator (KPI), and Key Risk Indicator (KRI) reports. \nGather data and documentation for assisting Operations Compliance in responding to audits and regulatory exams.\nEnsure compliance with laws, rules, regulations, policies, and procedures applicable to assigned departments and related credit union activities.\nExercise discretion and maintain confidentiality.\nPerform other duties as assigned.\nQualifications\nEducation: High school graduate or equivalent.\nCreditable Experience in Lieu of Education: Not Applicable\nExperience/Skills: Prior experience in Quality Control, Quality Assurance, Compliance Testing, or Auditing preferred. Knowledge of quality control tools, statistical analysis, and root cause analysis desired. Proactive team member with a demonstrated ability to identify and address challenges, while consistently earning the trust and collaboration of colleagues, employees, members, and external partners. Must have strong oral and written communication skills, and general knowledge of financial transactions. Demonstrates skill in creating high-quality presentations and reports using the full suite of Microsoft tools such as Word, Excel, PowerPoint, and Visio. Demonstrates proficiency in interpreting and implementing regulations and procedures during case evaluations, while consistently upholding objectivity and autonomy. Ability to work independently with strong problem-solving and de-escalation skills required.\nTenure: Assignment to the Fraud Quality Control Officer I (Category 10), or Fraud Quality Control Officer II (Category 09) position will be determined by the candidate's education and/or experience. Advancement requires management recommendation and will be based on the candidate's experience and performance.\nCompensation\nStarting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.\nSalary Pay Range: 09\n$69,557 - $112,677 annuallySalary Pay Range: 10\n$63,233 - $99,908 annuallyBenefits\nShort-term and long-term incentives\nComprehensive medical, dental and vision insurance plan that has HSA and FSA options\n401(k) plan with a 5% match\nEmployee Assistance Program (EAP)\nLife and disability coverage\nVoluntary cash benefits for accident, hospitalization and critical illness\nTuition Reimbursement\nGenerous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays\nClick here to view Global’s comprehensive Benefits Programs\nEqual Opportunity Employer","description_format":"text","description_chars":4522,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Credit Unions & Cooperative Banks","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-01T20:54:56Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.713,"p_room":0.75,"age_days":23,"expected_fill_days":26,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/document-fraud-quality-control-officer-i","json_url":"https://alion.io/job/document-fraud-quality-control-officer-i.json","meta":{"generated_at":"2026-10-25T08:49:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12546,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2091758},"rest":"https://alion.io/mcp/rest/get_company?id=2091758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdocument-fraud-quality-control-officer-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdocument-fraud-quality-control-officer-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdocument-fraud-quality-control-officer-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/document-fraud-quality-control-officer-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdocument-fraud-quality-control-officer-i"}]}