{"id":1659818,"url":"https://alion.io/job/documo-account-growth-manager","title":"Account Growth Manager","company":{"id":677020,"name":"Documo","domain":"documo.com","url":"https://alion.io/company/documo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":124000,"period":"year","method":"global_role_seniority_cell","sample_n":2986},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-01T17:26:33Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-26T23:05:10Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Documo is on a mission to help businesses digitize and streamline their document workflows. As a fast-growing B2B SaaS company, our platform makes it easier to handle unstructured files like faxes and forms through tools like Intelligent Document Processing - turning messy paperwork into structured, usable data. We believe great products start with great people. That’s why we invest in top talent, value strong culture, and prioritize customer success and design excellence.\nIf you’re excited to do impactful work and want to grow with a team that values innovation, collaboration, and purpose - we’d love to meet you!\n\nJob title Account Growth Manager\n\nTeam Customer Success & Account Management\n\nReports to Director, Customer Success\n\nRole Purpose\nThe Account Growth Manager plays a key role in building and maintaining strong, long-term relationships with our customers. The primary objective of this role is to maximize customer satisfaction, retention, and profitability, while identifying opportunities for account expansion and growth.\nThis role requires collaboration with key stakeholders to develop and execute account strategies, leveraging knowledge of customers’ business needs and industry trends to drive sustainable growth.\nSuccess in This Role Looks Like\nNurturing existing customer relationships to strengthen loyalty and trust\nIdentifying opportunities to increase sales through upselling and cross-selling\nExpanding the adoption and usage of Documo’s cloud fax platform\nCross-selling products within the Documo product suite\nPartnering with internal teams to develop account strategies and ensure alignment with customer goals\n\nKey Responsibilities\n\nDeliverables/Outcomes\n\nAccount Development Strategy\n\nCreate and implement account development strategies aligned with Documo’s growth objectives\nAnalyze account data and performance metrics to inform strategy\nConduct market research to identify trends, opportunities, and risks\nIdentify upselling and cross-selling opportunities to maximize account potential\n\nRelationship Building\n\nBuild strong, long-lasting relationships with customers\nServe as a trusted advisor and primary point of contact\nProvide excellent customer service and ensure customers feel supported\nUnderstand evolving customer needs and communicate Documo’s value proposition effectively\n\nRevenue Generation\n\nDrive revenue growth within assigned accounts\nCollaborate with Sales to identify opportunities, negotiate contracts, and expand business\nSecure annual renewals from assigned accounts\nMonitor account performance and churn, proactively addressing potential issues\n\nResearch & Knowledge\n\nStay informed about industry trends, market dynamics, and competitor activities\nMaintain deep knowledge of Documo products and services\nProactively research and analyze developments to identify potential opportunities or risks\n\nWhat You Bring\nProven track record of meeting or exceeding goals and receiving positive customer feedback\n3+ years of experience in Account Management, Customer Success, or inside sales\nProficiency with Salesforce and Jira\nStrong interpersonal, communication, and problem-solving skills\nAbility to manage multiple priorities in a fast-paced environment\nBonus Points For\nExperience in the healthcare industry\nTelecom technical knowledge\nProgramming or technical experience with complex customer API integrations\n\nWhy join Documo?\nCompetitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match.\n\nAnnual bonus program based on role and company performance. \nAnnual performance reviews with merit increases.\n\nIn-person company kick-off to connect, collaborate, and celebrate.\n\nEquity opportunities to grow with us.\n\nFlexible remote work that fits your life, plus flexible paid time off.\n\nCompetitive paid parental leave, mental health support, and Employee Assistance Programs (EAP).\n\nBe part of a small, fast-growing tech company with a supportive, inclusive, and fun culture.\n\nWe celebrate differences.\nDocumo welcomes applicants from all backgrounds, especially those underrepresented in tech. We do not discriminate based on ancestry, race, place of origin, political belief, religion, marital or family status, physical or mental ability, sex, sexual orientation, gender identity or expression, age, or any other legally protected characteristic. Documo is an equal opportunity employer.","description_format":"text","description_chars":4373,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Custom Software Development","Primary Care & Medical Centers","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-02T03:10:32Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.768,"p_room":0.9,"age_days":24,"expected_fill_days":37,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/documo-account-growth-manager","json_url":"https://alion.io/job/documo-account-growth-manager.json","meta":{"generated_at":"2026-10-26T23:47:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32601,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":677020},"rest":"https://alion.io/mcp/rest/get_company?id=677020"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdocumo-account-growth-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdocumo-account-growth-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdocumo-account-growth-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/documo-account-growth-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdocumo-account-growth-manager"}]}