{"id":1485820,"url":"https://alion.io/job/docuware-team-lead-customer-engagement-applications-mfd","title":"Team Lead Customer Engagement Applications (m/f/d)","company":{"id":179412,"name":"DocuWare","domain":"docuware.com","url":"https://alion.io/company/docuware","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Germering, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":58},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T15:18:34Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-26T13:06:45Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Why should you join?\nDocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.Your Responsibilities\nAs the Team Lead Customer Engagement Applications (m/f/d), you lead this newly formed team through its establishment and beyond by building team identity, ensuring reliable delivery and operation of customer-facing services, developing team members, and acting as the primary interface to Marketing, the Commercial Applications & Integration team, and upper management. Over time, you will additionally grow into ownership of the Dynamics 365 platform as team responsibilities evolve.Your responsibilities will include:\nYou lead and mentor the team, fostering professional growth and development with clear objectives and structured feedback.\nBy actively shaping the formation of the new team, you establish team identity, working agreements, and clear ownership of the customer-facing domains.\nYou ensure seamless alignment between the dedicated Product Owner, developers, and operations, as well as with the Commercial Applications & Integration team, by continuously monitoring the situation.\nOver the first 12-18 months, you gradually assume ownership of D365 platform-level topics (environments, release management, governance) in a structured handover from the Commercial Applications & Integration team.\nEnsuring reliable 24/7 operation of customer-facing services, you organize the team's rotating on-call responsibilities.\nYou champion the end-customer perspective by safeguarding the reliability, usability, and security of all customer-facing services (portals, self-service, identity).\nWhat you need to succeed\nYou bring proven experience in software development and in leading a development team, or you can clearly demonstrate your readiness to step into a leadership role.\nWith strong knowledge of software development disciplines and how they work together, your approach is well grounded.\nFamiliarity with identity and access management concepts (SSO, OpenID Connect) is a plus.\nExperience with Microsoft Dynamics 365 CE and/or the Power Platform (Power Pages) is part of your toolkit.\nWhen working across SaaS platforms, you understand API-based integration.\nIn operating customer-facing web applications and/or portal solutions, you have experience that includes availability and incident-response aspects.\nIn an agile, mostly remote environment, you thrive and bring strong passion and drive to your work.\nBeyond the technical skills, your communication and collaboration skills are excellent, and you work effectively with stakeholders at all levels.\nYou are willing to embrace our company culture and values, and you enjoy working in an international, English-speaking organization.\nWhat we can offer\nThere are many great reasons to join DocuWare - our company culture is only one of them.As part of the DocuWare team, you will benefit from many advantages:\nGlobally distributed, international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations\nFlexible work location andhours: You can work on the road or in our modern office - and you have the flexibility to arrange your own working hours\nIndividual suppor t: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures, Udemy courses)\nWell-earned rest: 35 vacation days per year, sport offerings, massages, a foosball table and a relaxing lounge area\nHealthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge\nGood accessibility : Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free)\nTeam spirit : Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world\nSustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs\nYourhealth matters: DocuWare subsidizes your company pension plan!\nLastly, and most importantly, we offer a stable job with a well established and growing company\nWe only use the latest technologies - find out more on Stackshare\nFor better insights, check us out on Instagram!Our Values\nWe are…Customer-Centric: We keep close to the customer and innovate in every aspect of our customer experience to ensure their success with our product and company.\nDecent: We are respectful, helpful and reliable when working with customer, partners and colleagues.\nDynamic: We seek to constantly improve by measuring and sharing our work, inviting ideas from all colleagues, and responding quickly to new opportunities.\n Passionate: We love what we do and confidently strive for ambitious goals through focus, collaboration and having fun together.\nOur application process\n(Optional) Pre-screening with a Recruiter to get to know each other and answer any open questions.\nInterview with Recruiter and Hiring Manager.\nUse case presentation, meeting the team, and office tour.\nYour hiring partner\nLea Thanner-NajjarmansurSpecialist Recruiting & Employer Branding\nHere you can find us\nDocuWare GmbHPlanegger Str. 1\n82110 Germering","description_format":"text","description_chars":5598,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Workflow & Process Automation (RPA, BPM)"],"lifecycle":[{"event":"open","at":"2026-09-29T23:13:30Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.556,"p_room":0.9,"age_days":26,"expected_fill_days":44,"reasons":["conf:1","stale_co","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/docuware-team-lead-customer-engagement-applications-mfd","json_url":"https://alion.io/job/docuware-team-lead-customer-engagement-applications-mfd.json","meta":{"generated_at":"2026-10-26T13:43:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19045,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179412},"rest":"https://alion.io/mcp/rest/get_company?id=179412"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdocuware-team-lead-customer-engagement-applications-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdocuware-team-lead-customer-engagement-applications-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdocuware-team-lead-customer-engagement-applications-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/docuware-team-lead-customer-engagement-applications-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdocuware-team-lead-customer-engagement-applications-mfd"}]}