{"id":1380275,"url":"https://alion.io/job/doen-senior-retail-operations-manager","title":"Senior Retail Operations Manager","company":{"id":1811124,"name":"DÔEN","domain":"shopdoen.com","url":"https://alion.io/company/shopdoen","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-14T20:21:12Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-23T22:44:32Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Company Overview\nFounded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN was launched in 2016 and is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of the organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality, and we give back by partnering with foundations that directly benefit our employees, value chain, and surrounding communities.\nWe are an Equal Opportunity Employer.\nDescription of Duties\nTitle: Senior Retail Operations Manager\nClassification: Non-Exempt\nSalary Range*: $100K-$110K\nLocations: Open to NY + CA\nSchedule*: Remote/ Hybrid\nThe Senior Manager, Retail Operations is responsible for driving operational excellence across the retail organization and ensuring our stores have the processes, tools, resources, and cross-functional support needed to deliver a consistent and elevated customer and employee experience.\nReporting to the SVP of Operations, with a dotted-line relationship to the VP of Retail, this role serves as a critical bridge between Retail leadership, store teams, and corporate functions. The Senior Manager will translate retail strategy into scalable operational processes, establish consistent standards across stores, and lead initiatives that improve efficiency, execution, profitability, and the overall store experience.\nThis role is ideal for a highly organized, solutions-oriented retail operator who can balance strategic thinking with hands-on execution in a growing, fast-paced environment.\nEssential Duties and Responsibilities:\nRetail Operations\nOwn and oversee day-to-day retail operational processes and ensure consistent execution of company procedures.\nDevelop, implement, and maintain operational policies, procedures, and SOPs.\nEstablish clear workflows, controls, and accountability across retail operations.\nMonitor operational compliance and identify opportunities for process improvement.\nCoordinate operational priorities across retail locations and support teams.\nSupport new store openings, remodels, and other operational transitions as needed.\nOwn bi-weekly check ins with retail managers to gather feedback or relay changes.\nRun monthly retail customer care metrics and implement changes and performance improvements based on insights.\nOwn the operations oversight of Tulip across the retail fleet, including system adoption, store execution, training and troubleshooting in partnership with internal teams.\nMonitor Tulip usage and adoption across all stores, identify opportunities to improve utilization and ensure teams are leveraging the platform.\nDevelop and provide regular Tulip reporting and analytics to leadership, highlighting clienteling activity, customer engagement and key performance trends.\nOwn support for retail store escalations.\nOwn retail order errors and data analysis for process changes.\nServes as primary operational liaison between Retail, Operations, Finance, Warehouse and Logistics.\nInventory Control & Management\nOwn inventory accuracy and integrity across retail locations, and omnichannel channels.\nDevelop and maintain comprehensive inventory control procedures and internal controls.\nOversee all cycle-count programs, including count schedules, execution, variance investigation, reconciliation, and reporting.\nLead full physical inventory counts from preparation through final reconciliation.\nInvestigate and resolve inventory discrepancies, shrink, damages, receiving variances, transfer issues, and stock adjustments.\nMonitor all inventory movements to ensure receipts, transfers, returns, adjustments, and other transactions are accurately recorded.\nPartner with finance, merchandising, warehouse, and retail teams to reconcile inventory discrepancies.\nMaintain accurate inventory records across all locations and systems.\nMonitor inventory aging, stock levels, and product availability\nMaintain organized, secure, and operationally efficient stockrooms.\nDevelop inventory accuracy KPIs and reporting to identify trends and areas requiring corrective action.\nQualifications\n5+ years of retail operations experience with 2+ years supporting multi retail stores\nProficiency with POS systems, Celigo (or similar middleware), Microsoft Office/Google Workspace, and retail management software.\nProven experience managing inventory controls, cycle counts, physical inventories, and inventory reconciliations.\nStrong hands-on ERP experience (Netsuite preferred), particularly with inventory, purchasing, receiving, transfers, and operational reporting.\nStrong understanding of fashion product structures, including styles, SKUs, colors, sizes, seasons, and collections.\nAnalytical and problem-solving skills with exceptional attention to detail.\nExperience working cross-functionally with Finance, Merchandising, Buying, Warehouse, E-commerce, IT, and Retail teams.\nExcellent communication, organization, project management, and leadership skills.\nAbility to manage multiple priorities in a fast-paced fashion retail environment.\nStore Visits & Openings: Attend occasional store visits to support operational excellence, assess in-store execution, and build strong relationships with store teams.\nParticipate in store opening trainings and related onboarding activities to ensure teams are fully prepared for successful openings.\nPhysical Requirements:\nMust be able to perform essential duties satisfactorily with reasonable accommodation.\nPeriods sitting at a desk, typing, sketching and working on a computer.\nAble to lift/move/push/pull objects up to 25 lbs.\nAble to walk, sit and stand for periods of time.\nAble to operate equipment such as computers, copy machines, phones.\nMust be able to access various areas of a given location.\nTotal Rewards Package:\nPaid vacation, sick time, and holidays\nA fun-filled, creative work environment\nHealthcare, vision, and dental\n401(k) with company match\nCompetitive salary\nGenerous employee discount\n*Compensation will be determined based on experience and other factors permitted by law.\n* The hybrid model may be rescinded at any time due to business needs or the company’s discretion.","description_format":"text","description_chars":6295,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-09-28T08:14:01Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.646,"p_room":0.55,"age_days":38,"expected_fill_days":27,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/doen-senior-retail-operations-manager","json_url":"https://alion.io/job/doen-senior-retail-operations-manager.json","meta":{"generated_at":"2026-10-24T02:07:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3420,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1811124},"rest":"https://alion.io/mcp/rest/get_company?id=1811124"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdoen-senior-retail-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdoen-senior-retail-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdoen-senior-retail-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/doen-senior-retail-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdoen-senior-retail-operations-manager"}]}