{"id":2651025,"url":"https://alion.io/job/doen-wholesale-customer-care-representative","title":"Wholesale Customer Care Representative","company":{"id":1811124,"name":"DÔEN","domain":"shopdoen.com","url":"https://alion.io/company/shopdoen","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vernon, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":null,"currency":"CAD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Shopify","optional":false}],"status":"live","first_seen_at":"2026-10-15T20:38:01Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T23:48:53Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Company Overview\nFounded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN was launched in 2016 and is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of the organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality, and we give back by partnering with foundations that directly benefit our employees, value chain, and surrounding communities.\nWe are an Equal Opportunity Employer.\nDescription of Duties\nTitle: Wholesale Customer Care Representative (Majors)\nClassification: Non-Exempt\nSalary/Hourly Range*: $27.00 per/hour\nWorking Hours*: Hybrid, Mon - Thurs in office, Fridays, Remote\nLocation: HQ: 14801 Califa St Van Nuys, CA 91411\nDC: 3100 E. Slauson Ave, Vernon CA 90056\nDÔEN is looking for a dynamic and experienced Wholesale Customer Care Rep focused on International Accounts and Majors, to join our growing team in Los Angeles. This position is Hybrid and will report to Wholesale Operations. The Wholesale Customer Care Rep will be the primary point of contact for our large retail clients, mini majors and international accounts, providing outstanding support and assisting with order inquiries, product information. They will work closely with the Wholesale Sales team. The responsibilities below show a glimpse into the role's key functions and the impactful contributions this position makes.\nEssential Duties and Responsibilities\nManage/control receipt of new customer set-up forms for system accuracy in Netsuite and Joor. \nCommunicate with sales reps and logistics team to confirm receipt of new orders and update the status of orders in Joor. \nConvert boutique orders processed by Credit Cards into shippable transactions within the agreed upon ship window (establish monthly on-time conversion metric). \nMaintain accurate records of orders to provide monthly shipping visibility well in advance of shipping period (6-week visibility required).\nReview incoming production dates, reports for credit standing, and status of orders (thorough follow-up regarding details with the sales team). \nResponsible for waving all allocated orders to the DC & monitoring fulfillment progress. \nAssist customers with Return requests and exchanges. \nProcess returns of merchandise in conjunction with DC.\nReviews incoming production dates with the team.\nResponsible for all Factor entries and follow up on approvals. \nWorks with the finance team on reporting credit standing for all factored orders. \nAct as a point of contact to resolve customer issues and respond to questions.\nWork closely with the Production team and Merch team to make sure “dropped styles” are cleansed from the system, style updates are made and communicated to sales and customers and accurate order/customer data is maintained.\nDirect process changes to improve the level of customer experience and implement plans to scale the customer service team through increased efficiencies and automation. \nCollaborate with cross-functional teams, including merchandising, sales, production, operations, and finance.\nValidates EDI transmissions vs. booked orders to ensure accuracy. \nReview and identify customer inquiry key trends and client challenges and present recommendations to improve the customer experience.\nSkills and Abilities:\n2+ years of customer service experience within the fashion industry. \nExperience with ERP (Netsuite, JOOR, preferred), Shopify, and any B2B Sales Platform is a plus.\nPossess excellent communication and organizational skills.\nSelf-motivated and solution-oriented with a keen attention to detail.\nMaintains excellent customer relations. \nStrong computer skills.\nWillingness to work independently and alongside supervision. \nWorks well under pressure.\nConsistent travel to the Warehouse can be expected during the high season shipping period.\nQualifications:\nAttention to detail and knowledge of our product.\nNeeds to be a communicative member of our Wholesale team.\nNeeds to be a team member who works well with others.\nPrevious experience in customer service, preferably in the wholesale or retail apparel industry.\nStrong verbal and written communication skills, with a professional and friendly demeanor.\nExcellent problem-solving abilities and attention to detail.\nAbility to multi-task and manage multiple customer accounts simultaneously.\nKnowledge of fashion trends and apparel-related terminology is a plus.\nAbility to understand and adhere to all job requirements and safety guidelines.\nAbility to foster an inclusive and respectful working environment.\nPhysical Requirements:\nMust be able to perform essential duties satisfactorily with reasonable accommodation.\nAble to walk, sit and stand for periods of time.\nAble to operate equipment such as computers, copy machines, phones.\nMust be able to access various areas of a given location.\nTotal Rewards Package\nPaid vacation, sick time, and holidays\nA fun-filled, fast-paced work environment\nHealthcare, Vision, Dental\n401k with company match\n* Open availability required, and this position will be based in our Warehouse in Vernon 2 days per week, 1 day at our HQ in Van Nuys.\n* Compensation will be determined based on experience and other factors permitted by law.","description_format":"text","description_chars":5396,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-15T21:43:36Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":1,"age_days":6,"expected_fill_days":20,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/doen-wholesale-customer-care-representative","json_url":"https://alion.io/job/doen-wholesale-customer-care-representative.json","meta":{"generated_at":"2026-10-23T02:22:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3914,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1811124},"rest":"https://alion.io/mcp/rest/get_company?id=1811124"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdoen-wholesale-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdoen-wholesale-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdoen-wholesale-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/doen-wholesale-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdoen-wholesale-customer-care-representative"}]}