Operations Manager

Dokitami is a healthcare company focused on making quality, personalised healthcare more accessible and convenient across Nigeria. We connect patients with trusted healthcare professionals and services through a technology-enabled care experience. We are building a patient-centred healthcare experience that combines convenience, professional care, and accessibility.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lagos
Employment Type: Full-time
Department: Operations
Work Arrangement: Fully On-Site
Work Days: Monday – Saturday
Weekly Off: Sunday
Reports To: Head of Operations

About the Role

• The Operations Manager will coordinate orders, inventory, logistics, deliveries, office operations, staff activities, client fulfilment, and operational problem-solving. The ideal candidate must be able to move quickly, pay close attention to detail, take ownership, and ensure that nothing falls through the cracks. Dokitami_Operations_Manager_SOP.
• Dokitami is looking for a highly organised, proactive, and execution-focused Operations Manager to oversee the day-to-day operations of the business.

Key Responsibilities

• Manage inventory, conduct stock counts, and investigate discrepancies.
• Identify recurring operational problems and recommend process improvements.
• Monitor incoming, pending, dispatched, delivered, and failed orders.
• Resolve failed deliveries and other logistics issues promptly.
• Support Sales & Communication with order, payment, inventory, delivery, and fulfilment information.
• Monitor domestic and international shipments.
• Coordinate nurse visits and ensure proper documentation.
• Supervise Operations staff, including attendance, productivity, task completion, and SOP compliance.
• Coordinate with HR, Sales & Communication, Business Development & Partnerships, Creative/Medical Communications, and Management.
• Monitor operational KPIs and prepare daily, weekly, and monthly reports.
• Monitor low-stock items and coordinate replenishment.
• Maintain a clean, organised, safe, and professional office environment.
• Coordinate couriers, logistics partners, pickups, deliveries, and tracking.
• Document operational incidents, expenses, inventory movements, deliveries, and other operational activities.
• Ensure orders are accurately prepared and dispatched on schedule.
• Escalate major operational, financial, inventory, security, safety, confidentiality, or fulfilment issues promptly. Dokitami_Operations_Manager_SOP
• Handle operational complaints and ensure timely resolution.
• Monitor sales attribution and support daily sales and commission administration where authorised.
• Manage daily operational activities and coordinate the Operations Team.
• Verify order and payment information before fulfilment.

Key Performance Areas
Success in this role will be measured by:

• Courier and logistics performance.
• Order fulfilment speed and accuracy.
• On-time dispatch and delivery performance.
• Reduction of operational errors and unresolved issues.
• Client complaint resolution.
• Accuracy of operational documentation and reporting. Dokitami_Operations_Manager_SOP…
• Inventory accuracy and stock availability.
• Office readiness and operational standards.
• Team attendance, productivity, and SOP compliance.

What We Are Looking For

• Excellent attention to detail.
• Strong problem-solving and decision-making ability.
• Ability to maintain accurate records and documentation.
• Ability to work independently without waiting for instructions on routine matters.
• Strong ownership mentality and proactive approach to work.
• Excellent communication and follow-through.
• Strong organisational and coordination skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Comfortable working in a fast-paced, fully on-site environment.
• High level of integrity and confidentiality.
• Ability to work effectively under pressure.
• Ability to supervise and hold team members accountable.

The Ideal Candidate:

• The ideal candidate is not simply someone who can supervise tasks. We need someone who can see a problem, take ownership, coordinate the right people, resolve it, document it, and prevent it from happening again.

Our operating principle is:

• Receive → Verify → Prepare → Dispatch → Track → Resolve → Complete → Document. Dokitami_Operations_Manager_SOP.

Professional Standard
We are looking for someone who is:

• Solution-Focused.
• Organised
• Calm Under Pressure
• Fast
• Accountable
• Accurate
• Detail-Oriented
• Proactive

How to Apply
Interested and qualified candidates should send their CV and a 1-minute video introduction to: [email protected] using "Application for Operations Manager" as the subject of the mail. 

Application Instruction
The video should contain:

• Why you are a good fit for the role
• Your name and professional background
• Your relevant operations management experience
• One example of an operational problem you successfully solved.

Application Deadline: 21st October, 2026.