{"id":437667,"url":"https://alion.io/job/dolby-laboratories-security-operations-helpdesk-specialist","title":"Security Operations & Helpdesk Specialist","company":{"id":171780,"name":"Dolby Laboratories","domain":"dolby.com","url":"https://alion.io/company/dolby-laboratories","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":83,"open_postings":29,"ghost_share":0,"stale_share":0.483,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Security","role_family":"Security","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wrocław, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":159},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-30T15:45:57Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-26T05:39:21Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.\nWe are seeking a highly motivated Security Operations & Helpdesk Specialistto serve as the primary coordination point for security-related support requests and operational activities. This role acts as the front line of the Information Security team, managing incoming security tickets, triaging requests, resolving issues where possible, and coordinating with subject matter experts to ensure timely resolution.\nThe ideal candidate is organized, customer-focused, process-oriented, and comfortable working across multiple security domains including vulnerability management, security assessments, policy/standard support, audit support, reporting, security operation and exception/exemption management.\nKey Responsibilities\nSecurity Ticket Management\nServe as the primary owner for incoming security requests and support tickets.\n\nTriage, prioritize, and route requests to appropriate security teams.\n\nResolve routine security requests and inquiries independently.\n\nTrack all requests through closure and ensure service level objectives are met.\n\nProvide regular status updates and follow-up with stakeholders to drive timely resolution.\n\nProvide clear and professional communication with customers and stakeholders.\n\nSecurity Operations Support\nSupport vulnerability remediation tracking and coordination activities.\n\nAssist with penetration test remediation follow-up and status reporting.\n\nSupport security exception and exemption management processes.\n\nTrack and manage security findings from bug bounty and responsible disclosure programs.\n\nMaintain operational security checklists and workflows.\n\nSupport security operation and GRC service request.\n\nSupport policy, standards, and control documentation efforts.\n\nAudit & Compliance Support\nSupport internal and external audit activities.\n\nTrack audit requests and ensure timely completion.\n\nAssist with remediation tracking for audit observations.\n\nReporting & Data Analysis\nSupport data collection and reporting activities for leadership.\n\nGenerate recurring and ad hoc operational reports.\n\nRequired Qualifications\nBachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field, or equivalent experience.\n\nStrong organizational and project coordination skills.\n\nExcellent written and verbal communication skills.\n\nAbility to manage multiple priorities in a fast-paced environment.\n\nStrong analytical and problem-solving abilities.\n\nCustomer-service mindset with attention to detail.\n\nExperience with ticketing systems and service management processes.\n\nPreferred Qualifications\nExperience working in a Security Operations, IT Operations, Service Desk, or Helpdesk environment.\n\nFamiliarity with information security related processes and activates.\n\nKnowledge of information security concepts and best practices.\n\nExperience with audit and compliance support.\n\nExperience creating dashboards, metrics, and reports.\n\nDolby Hiring Entity:\nDolby Poland Sp. z o.o.\nBusiness Garden, Building G\nul. Legnicka 48\nWrocław, 54-202, Poland","description_format":"text","description_chars":3781,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Audio Production","Cinema"],"lifecycle":[{"event":"open","at":"2026-09-19T20:01:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 26 · green card filings: 8","filings_12m":26,"filings_prev_12m":35,"green_card_filings_12m":8,"median_offered_wage_usd":138088,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.684,"p_room":0.44,"age_days":87,"expected_fill_days":83,"reasons":["conf:0","urgency","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/dolby-laboratories-security-operations-helpdesk-specialist","json_url":"https://alion.io/job/dolby-laboratories-security-operations-helpdesk-specialist.json","meta":{"generated_at":"2026-10-26T08:07:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10742,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171780},"rest":"https://alion.io/mcp/rest/get_company?id=171780"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdolby-laboratories-security-operations-helpdesk-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdolby-laboratories-security-operations-helpdesk-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdolby-laboratories-security-operations-helpdesk-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dolby-laboratories-security-operations-helpdesk-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdolby-laboratories-security-operations-helpdesk-specialist"}]}