{"id":3676391,"url":"https://alion.io/job/dolphin-dynamics-labs-support-analyst","title":"Support Analyst","company":{"id":3806876,"name":"Dolphin Dynamics Labs","domain":"safe.day","url":"https://alion.io/company/dolphin-dynamics-labs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3500,"max":4500,"currency":"SGD","period":"month","gross":true,"usd_annual":42228},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-03T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"SafeDay (Dolphin Dynamics Labs) is a profitable SaaS company headquartered inSingapore. Our platform protects frontline workers at some of the world’s largest high-risk operations, processing millions of safety checks monthly across 100+ sites. Eight years in and expanding. \nWe are hiring a Support Analyst to join our Singapore team and work directly with experienced colleagues and the founders. This role suits someone early in their career who wants to understand how enterprise software works in the real world.You will be part of our integrated team, working alongside developers through the full development cycle. \nOur users are frontline workers and site leaders at mining, energy and heavy industry sites. Many work in remote locations with poor connectivity. Our app works offline and syncs when the device reconnects. When something goes wrong, it matters. You won’t know the platform on day one, and we don’t expect you to. We will teach you. What we need is curiosity, a structured approach to problems, and care for the people using the app. \nYou will start on well-scoped support tickets supported by the team, then take on more as you learn the platform.\nWhat you will do\nRespond to support requests from client administrators and field users\nInvestigate issues, reproduce them and document clear steps for the development team\nConfigure forms, workflows and user access using our in-house form designer\nPeer test new content and features as they are built\nRun release testing across devices before each release goes live\nWrite and maintain user guides and help articles\nSupport client onboarding and training sessions\nSpot recurring issues and suggest improvements to the product\nWhat we are looking for\n1+ years in application support, IT support or a customer-facing technical role. Strong graduates are welcome\nA structured, analytical approach to problem solving\nComfortable with web and mobile apps across iOS, Android and desktop browsers\nClear written and spoken English. You will write and speak to clients every day\nMandarin, French or Mongolian are a strong plus. You will use it to support users and help translate app content or present in these languages\nPatience and care when dealing with users under pressure\nAttention to detail\nYou use AI tools to work faster, not to think for you. We use Claude Enterprise. Every answer you send a client must be accurate and checked by you\nNice to have\nExperience with software testing or QA\nExperience with a ticketing tool such as Jira\nBasic understanding of JSON, APIs or databases\nExperience in safety, mining or industrial environments\nHow we work\nOur team is located at Robinson Road in the city. You will be part of a cross-functional team with a flat structure and shared responsibility for the app. We work hybrid: three fixed office days (Tuesday, Wednesday and Friday) and two from home. Fixed days mean you’re in the office when your team is, so you learn faster and have the support needed to contribute to the solution.\nOur hiring process\nShortlisted candidates will meet our team for an interview. During the session, we will show you a draft reply to a typical client question and ask you to review and improve it. No product knowledge needed.\nWhySafeDay\nWork with some of the world’s largest mining and energy companies\nLearn the application in depth by testing it as it is built, and contribute directly to every release\nSmall team in Singapore with additional resources in Mexico, Australia and Mongolia\nDirect access to the founders and real responsibility as you grow\nYour work directly protects people in high-risk environments\nSkills\nTroubleshooting, Customer Support, Documentation, Mandarin Chinese, Problem Solving, Translation, JIRA, Application Support, Software Testing, French, Saas Solutions, Good Written Communication Skills, Technical Support","description_format":"text","description_chars":3848,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Occupational Health"],"lifecycle":[{"event":"open","at":"2026-11-03T10:31:25Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.894,"p_room":1,"age_days":4,"expected_fill_days":22,"reasons":["seen:4","velocity","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":42228,"is_top_pay":false},"html_url":"https://alion.io/job/dolphin-dynamics-labs-support-analyst","json_url":"https://alion.io/job/dolphin-dynamics-labs-support-analyst.json","meta":{"generated_at":"2026-11-07T20:40:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32974,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3806876},"rest":"https://alion.io/mcp/rest/get_company?id=3806876"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdolphin-dynamics-labs-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdolphin-dynamics-labs-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdolphin-dynamics-labs-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dolphin-dynamics-labs-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdolphin-dynamics-labs-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3676391}},{"tool":"search_jobs","arguments":{"company":"safe.day","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3676391},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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