{"id":1721343,"url":"https://alion.io/job/doma-it-specialist","title":"IT Specialist","company":{"id":171781,"name":"Doma","domain":"doma.com","url":"https://alion.io/company/doma-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":25,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T23:15:07Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-03T22:55:20Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma Technology.\nAbout Us \nDoma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.\nOur Values\nObsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.\nPeople First - We communicate with honesty and respect to our customers, colleagues, and partners.\nBetter Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.\nAct with Integrity - We hold ourselves to the highest ethical standards in all of our business practices.\nIT Specialist\nPosition Summary\nThis is a contract 40-hour/week position paying between $25-27.50/hr.\nDoma Technology is looking for an IT Specialist to provide responsive, thoughtful support to employees across our technology environment. This early-career role is primarily responsible for Tier 1 requests and incidents, with opportunities to assist with selected Tier 2 work under guidance. You will help employees stay productive from onboarding through offboarding, document what you learn, and escalate complex or high-impact issues through defined paths. This is a development-focused opportunity for someone with approximately one to two years of experience who wants to build a strong foundation in IT operations. You will receive structured training and hands-on mentoring, gain exposure to Information Technology and Cybersecurity, and learn to work within an evolving support model that includes new AI-enabled automations.\nKey Responsibilities\nService and Support\nServe as a first point of contact for IT requests and incidents through Freshservice, email, Teams, and phone.\nTroubleshoot and resolve Tier 1 issues involving hardware, software, Windows and macOS devices, Microsoft 365, connectivity, VPN, and access.\nAssist with selected Tier 2 issues under the guidance of experienced team members, documenting the diagnosis and outcome.\nAssess impact and urgency, work within service expectations, and keep employees informed through clear and timely updates.\nEscalate unresolved, high-impact, or security-sensitive issues through defined paths to IT leadership and the appropriate Security, Engineering, or managed service resources.\nProvide courteous, patient, and discreet support to employees at every level, including executives and other users handling sensitive information.\nEmployee Technology Lifecycle\nSupport onboarding by preparing devices, coordinating account creation, enrolling multifactor authentication, and confirming day-one readiness.\nComplete assigned offboarding tasks promptly, including approved account actions, asset recovery, and license reclamation.\nFulfill approved identity and access requests such as password resets, MFA enrollment, mailbox permissions, and group membership changes.\nTrack equipment assignments, returns, shipments, and device reimaging in Snipe-IT or the designated asset management system.\nPartner with Human Resources, IT leadership, and business teams to maintain accurate records and a clear audit trail for access changes.\nSecurity Cross Training and Operational Readiness\nParticipate in structured cross-training with the Cybersecurity Team to build practical knowledge of security operations and controls.\nFollow access governance, change control, data handling, and incident escalation procedures in every support interaction.\nRecognize and report suspicious activity, including phishing, unusual access behavior, and potentially compromised devices, using established procedures.\nAs training and proficiency grow, provide documented coverage across IT Operations and Information Security when additional support is needed, while remaining within established responsibilities and escalation boundaries.\nDocumentation Automation and Improvement\nRecord troubleshooting steps, decisions, and resolutions in the ITSM so work can be understood, measured, and repeated.\nCreate and maintain knowledge articles, FAQs, and quick guides that help employees and support teammates resolve common issues.\nUse approved AI-enabled automations across support workflows, reviewing outputs for accuracy, security, and appropriate handling before acting on them.\nIdentify repetitive work that may be suitable for self-service or automation and share practical feedback as new workflows are introduced.\nParticipate in service reviews, share recurring issue patterns, and recommend improvements that strengthen employee support and operational readiness.\nSkills and Qualifications\nRequired\nApproximately one to two years of experience in IT support, help desk, desktop support, or comparable hands-on technical work.\nFoundational knowledge of Windows or macOS, Microsoft 365, Teams, remote support tools, identity and access concepts, and basic network troubleshooting.\nAbility to diagnose issues methodically, explain next steps in plain language, and confirm that the solution meets the employee's need.\nA service-oriented approach marked by empathy, patience, professionalism, and respect for people with different levels of technical experience.\nClear written and verbal communication, including accurate ticket notes and concise user-facing instructions.\nSound judgment when prioritizing work, protecting confidential information, following procedures, and deciding when to escalate.\nCuriosity, adaptability, and an interest in building skills in automation, information security, and modern IT operations.\nPreferred\nExperience with an IT service management or ticketing platform such as Freshservice, ServiceNow, or Jira Service Management.\nFamiliarity with Intune, Jamf, Entra ID, or comparable endpoint and identity management tools.\nWorking knowledge of common connectivity concepts and troubleshooting for Wi-Fi, VPN, DNS, and remote access.\nAwareness of ITIL practices and foundational security concepts such as least privilege, multifactor authentication, and phishing prevention.\nCompTIA A+, ITIL Foundation, an entry-level security certification (Security+), or active interest in pursuing a relevant certification.\nLearning and Career Development\nThe IT Operations team will provide structured training, hands-on mentoring, and opportunities to pursue relevant IT certifications. You will learn alongside experienced colleagues, gain broader exposure through cross-training with Information Security and Cybersecurity, and take on more complex support work as your skills develop. Joining now also offers the chance to grow with Doma Technology's evolving support model as we introduce new processes, AI-enabled automations, and service capabilities. The role is designed to help you build confidence, sound technical judgment, and a strong foundation for continued growth in IT.\nHow we’ll value you and make your life a bit easier:\nWe offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.\nNote: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.\nWe believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.\nWe currently offer the following benefits to all Full-Time employees:\nWork/Life Balance - We encourage taking Paid Time Off (PTO)!\n12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)\nIncredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment\nHealth Savings Account (HSA)\n401K with company match program\nShort-Term & Long-Term Disability\nSupplemental Life and AD&D Insurance\nCritical Illness, Injury and Hospital Insurance \nWe believe in Equal Opportunity\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.","description_format":"text","description_chars":8615,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Generous vacation","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-02T20:29:24Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.803,"p_room":0.9,"age_days":11,"expected_fill_days":31,"reasons":["conf:9","win:mid","comp:junior"],"computed_at":"2026-10-03T05:45:00Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/doma-it-specialist","json_url":"https://alion.io/job/doma-it-specialist.json","meta":{"generated_at":"2026-10-04T00:45:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":930,"day_limit":5000,"remaining_today":4070,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}