{"id":364089,"url":"https://alion.io/job/domaintools-customer-success-manager","title":"Customer Success Manager","company":{"id":3702,"name":"Domaintools","domain":"domaintools.com","url":"https://alion.io/company/domaintools","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States","Denver, United States","Chicago, United States","Raleigh, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":150000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-04T10:20:41Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-24T15:25:35Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"You will use your extensive experience and consultative selling skills to communicate our solutions to a highly technical audience at some of the largest companies in the world. You will be responsible for maintaining relationships with our customers to drive high retention rates and successfully position DomainTools as a critical element in their critical SecOps workflow.\nYou will be responsible for managing accounts from initial onboarding through securing renewals while also working in an account team with an expansion manager to grow bookings within your assigned accounts.\nWe want a collaborative and energetic individual that will drive superior customer engagement. This role will contribute to the overall go-to-market (GTM) team, work in a dynamic environment and deliver messaging and product feedback back into the rest of the organization.\nThe Customer Success Manager role includes but is not limited to the following responsibilities:\nLifecycle Management & Onboarding\nSeamless Transitions: Manage the formal hand-off from new logo Account Executives (AEs) to ensure a smooth transition into the customer lifecycle.\nImplementation & Training: Facilitate technical integrations during onboarding and lead product training sessions to drive early adoption.\nStructured Engagement: Proactively schedule and execute onboarding milestones, including initial check-ins and mid-contract Quarterly Business Reviews (QBRs).\nLifecycle Stewardship: Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and consistent consumption. We call this Customer Activation.\nStrategic Relationship Management\nTrusted Advisor Status: Cultivate deep relationships with IT leaders, executive sponsors, and decision-makers to become a primary advocate and \"champion builder.\" Become, and help enable your team members become, “multi-threaded”relationships within each account.\nStrategic Planning: Lead QBRs to review product consumption, share roadmap/feature updates, and ensure customers are realizing the full value of their scoped solutions.\nProduct Expertise: Maintain expert-level knowledge of Cyber Threat Intelligence, proprietary data sets, and the competitive landscape to provide high-value consulting.\nRetention, Expansion, & Revenue\nCommercial Accountability: Own and complete on-time renewals for your assigned Book of Business.\nGrowth Partnership: Collaborate with expansion partners to manage the sales process, meeting specific quota targets for Renewals and Lift (Upsell/Cross-sell).\nForecasting Accuracy: Utilize Clari, Salesforce and Gainsight to maintain precise data on pipeline management, customer health scores, and opportunity forecasting.\nRisk Mitigation & Customer Advocacy\nHealth Analysis: Continuously analyze customer engagement data to identify churn risks and execute proactive \"get well\" action plans that reduce churn risk.\nEscalation Leadership: Act as the internal voice of the customer during high-severity support cases, coordinating across cross-functional teams to ensure timely resolution.\nPredictive Support: Identify potential challenges and risks in new feature adoption or release schedules before they impact the customer experience.\nInternal Leadership & Collaboration\nSales Alignment: Partner with Sales stakeholders to validate that customers are achieving the ROI and outcomes defined during the pre-sales process.\nValue Communication: Clearly articulate the DomainTools value proposition to all internal and external collaborators to secure long-term brand loyalty.\nRequirements\n3+ years experience in global multinational account management roles working with technology solutions (Ideally within the Cyber Security industry)\n Direct account experience working with the largest global organizations (Global F100) and country governments.\nDirect experience with cybersecurity solutions, DNS specific experience preferred\nSaaS offerings experience, with a proven track record of success in both retention and expansion\nAbility to influence key decision makers and to negotiate effectively based on value and time to close\nAn analytical approach to customer engagement, pipeline management, and improving overall customer success and support \nAbility to multitask and manage multiple priorities effectively, collaborate internally to get things done and be accountable for your performance based on assigned goals.\nBe available to travel during the year to represent DomainTools at trade events and shows to help drive pipeline growth and increase DomainTools brand presence\nMeet or exceed role specific KPIs\nCompensation & Benefits\n Compensation: $150,000 On-Target Earnings (OTE) consisting of base salary + commission\nBenefits\nDomainTools is the global leader for Internet intelligence and the first place security practitioners go when they need to know. The world’s most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time.\nDomainTools offers a comprehensive benefits package to our employees that includes fully paid medical, dental and vision insurance premiums, a 401k retirement plan with company matching, basic life insurance, flexible PTO and additional well-being benefits.\nDomainTools embraces diversity, equity and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth, and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability or any other characteristic protected by law.","description_format":"text","description_chars":6133,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Threat Intelligence","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-05T19:54:34Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.772,"p_room":0.9,"age_days":19,"expected_fill_days":35,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/domaintools-customer-success-manager","json_url":"https://alion.io/job/domaintools-customer-success-manager.json","meta":{"generated_at":"2026-10-24T16:05:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23183,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3702},"rest":"https://alion.io/mcp/rest/get_company?id=3702"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdomaintools-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdomaintools-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdomaintools-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/domaintools-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdomaintools-customer-success-manager"}]}